This rating is based on customer reviews, inventory size, pricing, and service quality
From the provided reviews, sentiment toward BMW Parts Independent in Berkeley, CA is cautiously positive but uneven (77/100). Highlights: strong inventory, hard‑to‑find parts, professional staff who pull parts quickly, fair prices at times, and some warranties. Complaints: inconsistent customer service (rude calls, missed callbacks), shifting prices, limited residential delivery, no yard access, and a messy/rough lot that’s hard to navigate. Many praise value and speed, others cite miscommunication. Several reviews reference “Phelps,” so applicability may be partial.
Needed original replacement part for my 20 yr old BMW and this shop was able to get it for me. This guy knows his parts and now I know where to go for hard to find and special order parts and all parts as well-- Good prices too.
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