‼️HELP ME MAKE THIS MAN FAMOUS‼️
A few days ago while working on my driveway I got my skid steer stuck, my driveway was in no way ready for the heavy rains and I quite literally had a lake in my front yard and a stuck skid steer.
So I call Bill Donley with Donley Equipment and Repair. Im asked to send pictures of the recovery, i said pics and he onows what hes getting into. The easiest recovery he will ever get He quotes me over the phone $375 an hour. I ask him, "is that your minimum?" I'm misled by Bill to believe that because of the ease of recovery and him being 21 minutes from my house, that it's going to be one hour. That's fine, I'm happy to pay good money for honest work.
This man shows up at 11:59 and tells me he would have been here sooner if he didn't take the Denton Ferry (11 extra miles and an additional 30 minutes of travel time with his gooseneck trailer and machine). He then proceeds to hook up my machine and drag it through the ruts WITH THE EMERGENCY BRAKE ON.
First video is him dragging it with the emergency brake on, his helper is not driving it. This process took 19 seconds.
You can see in the time stamps that his truck is at the end of my driveway (circled) and he's loaded up. 12:05pm
He tells me $700 and I hand him $600 and tell him I need to go back for another $100.
This GREEDY man didn't say "6 will do" he said "I'll wait"
This man has 48 minutes involved in this recovery and he feels that 700 dollars is justified!!!
21 minutes to my house, 21 minutes to his shop. 6 minutes at my house. Not my fault or my problem that he took the long way after i TEXTED HIM DIRECTIONS
48 MINUTES FOR 700 DOLLARS ARE YOU KIDDING ME BILL.
You weren't even willing to see my side of how I felt taken advantage of. I was cordial, I was polite, I did not ask for money back, I simply told this man that I felt extremely taken advantage of and he said "too bad".
I paid this man $700 to drive the scenic route along the river and drag my machine through the mud with the emergency brake on.
DO NOT DO BUSINESS WITH THIS MAN OR DONLEY EQUIPMENT AND REPAIR.
The service and the professionalism with the guys is next level. And they are just some punny guys to converse with. Fast work and clean install on the Pete.
As a sales representative with Arkansas Fuel Injection, Inc. I have called on this place for years and Jim Baker has always done great work. Over the past 2 years Jim has retired but Bill and so many of the same crew are still here to meet your needs and they are doing a great job. I highly recommend them to you when your big truck needs arise.
AS AN OUT OF STATE CUSTOMER, MADE APPOINTMENT FOR REPAIRS TO MY BOAT TRAILER. BILL ALSO NOTICED MORE REPAIRS WERE NEEDED WHEN JOB GOT UNDER WAY, HE CALLED ME TOLD ME WHAT WAS WRONG WITH AN ESTIMATE FOR PARTS AND REPAIRS. REPAIRS WERE MADE BILL WAS PAID, NOW EVERYONE IS HAPPY. THANKS BILL
The shop towed & repaired my aunts 20 year old RV so she could continue her travels to TX. We couldn't find any one else willing to tackle the job during the Thankgiving holiday. Many thanks to them for their patience & expertise.
They do good work here some people might say they're priced high but its the difference in done right or done twice! Don't get discouraged they do exceptional work and have a great group of guys working here. If you need any work done give them a call they're usually pretty quick on the turn around
I had a bucket truck broke down, called several places this is the only guy in the area with a mobile service. He got out to my guys, took a look at it said he would have to take it back to the shop but it would be a very easy fix and he would pull it in first thing next morning. Three days later still sitting, hadn’t touched it hadn’t called to let us know anything. When I called to question what was going on he proceeded to get an attitude and tell me that he was busy. Me being a business owner I reminded him that he was the one that told us this was an easy fix and it would be pulled in the next morning and fixed quickly. I don’t know what this guys problem is, in business if you tell someone you’re going to do something you do it. If you can’t do it or something comes up you let them know immediately to get a resolution. I can say his secretary was very nice and professional and I feel very sorry for her if she has to deal with this jack a** every day.
Great company, Jimmy came out and unstuck my 40' Diesel Pusher that had gone off the road and burried itself in mud. Great job and friendly guy. I hope to never need their services again, but if I do, they will be my first call.
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