Steve was exceptional! And a special shout out to Andy and Ken for their help as well. Great customer service. If I could give 10 stars I would! Thanks guys!
My stupid new car has a two battery system that confused the heck out of me. Riley went out of his way to help me and changed my battery for me. Saved me so much money since I didn't have to go the dealership. Thank you Riley! Kind people. Good store.
Don't expect them to stop talking long enough to check out a paying customer. Stood in line for 10 minutes and then got tired of waiting and left. Auto Zone right next door probably should hire people that don't want to sit around and gossip. I won't be back!
These guys are awesome. My alternator went out on i17 and I was able to make it here. Steven and Ken were unbelievably helpful with getting me the tools I needed to get the job done. Would recommend this store to anybody!
I was looking for a hard to find part and all I had was a picture. The gentleman at the counter took the time to go over some pictures and numbers with me to help me find what I was looking for. We ordered the part and he said if it wasn't the correct part I could return it. Very happy with this place.
Robert was rude the second we walked in the store trying to return an unopened tool. Set it down on the counter and he said you can’t return tools here. Robert then said why would you buy a tool if you don’t plan on using it. He treated us very poorly for no reason at all. He did not talk to us in a polite manner. Very rude and unprofessional. He needs a job away from customer service cause he doesn’t know what that means.
I was traveling with my boat from Lake Powell back to Phoenix. I was able to see some sparks and saw that the dust cap on the wheel had exited the wheel. I was able to pull off on General Crook trail and saw there was an Auto Zone AND an O'Reilly's only 1.5 miles down the road. I was able to limp the trailer to their parking lot and was able to get the bearings I needed in at 7:30AM the next morning. They were all very helpful in allowing me to overnight in my truck while waiting for parts. They also came out and checked on me during the night. I really appreciated them for helping.
I do also love that they are only about 75 feet away from the Auto Zone Parts place who had the other bearing. They both worked as a team and not as competitors. I really appreciate that as the customer. I just want to get my stuff fixed!
I believe that it was Steven and Ken that were working and stayed a few minutes later to make sure I could get the parts as needed because they closed up for the night.
Much appreciated. The next morning Ben came out to make sure things were going well with the new parts that came and also offered to carry away my trash as well. Means a lot. Thank you.
O’Reillys…. Gabe, Ken and Suzette were amazing. His place is so clean and fully stocked! we had to stop to get a new grease gun for greasing our trailer tires, it was faulty, that usually only happens when the tube or spring doesn’t work. Look at that. I LOVE THESE PEOPLE!
I WOULD RECOMMEND
They ladies and men who work here are all very friendly and willing to help. I have not had one trip inside this store and felt like I was treated wrong or improperly. Thank you to all who work here for having that customer service that's other places lack.
I called and asked about a specific item, not a general item a specific item. The woman that answered the phone wasn’t sure and that she needed to asked someone. After being on hold she told me that yes they carried that item in the store. I repeated myself and her answer was yes . I drove 15 miles to get this specific item only to have the guy at the counter tell me no they don’t carry that item even though I said the woman I talked to assured me they did , he then tried to sell me something else. I asked him if he would cover my placement for my new item I just bought he told me it doesn’t matter that I use the item I asked about . I showed him the booklet pointed at the name and he spoke the name of the item , I said so you guys lied about what you carry to get me in the store to sell me something else . I recommend you go to autozone a few doors down, at least the told me directly they didn’t carry that item and they understood why I needed that item. So bad of you O’Reilly auto parts, shame.
Just an awful experience- just because I am a female they think you don’t know anything about cars. The young man in the store was a condescending ending jerk - trying to explain to him what I needed he wouldn’t listen.
I will never go to this store again. Or any
We have lost our alternator 2 times in a month landing us at this location. The service we received was above and far beyond expectations. Your team saved us both times. Very knowledgeable and their customer service.all I can say is WOW!!!!
Helpful veterans who know old RVs. My dad came back from the shop having gotten the help he needed and feeling like he was appreciated as a fellow vet. Thanks guys!
"Jay" is not very helpful if you're a minority. The difference when he interacts with a different race is wrong. He needs to keep his bias to himself and do what he's there for, to help ALL. I will say this! The rest of the crew there is professional and helpful! Thank you to them.
The employees here go above and beyond to help with questions. For example, they offer free code reading, battery checks, and windshield wiper installation. Friendly atmosphere.
I always use O'Reilly's when traveling, because if they at all can, they will install the part. I have had low beam headlight replace that took over 20 minutes to do and other attachments added to my vehicle. Very reliable. And the people at this location are great
Representatives were very helpful. Had to take tool to RV to try size, was able to exchange as needed. They finally had to order the one he needed and it came the next day, Sunday.
we broke down on the 17 about 7 miles down the road. I called and they had the part and Margie was both kind and thoughtful. I appreciate all that she did for my family and I. We done.
In 40 years of automotive experience this place takes it for the worst. Wrongfully accused of not paying for a $20 wiper blade by 2 employees. Called the corporate office to file a formal complaint. What a waste of time. No call back No apology. I own a shop and I will never spend my hard earned money here. Oreillys has slipped to the bottom of the pile of the auto parts world long before this but proves it. This location and this company are terrible. Especially for the professionals.
My significant other and I broke the rear shocks while out at fossil creek. We called and they had the parts we needed and they told us they had tools we could use. We stopped and he let us borrow whatever tools we needed to get the job done as well as do it in the parking lot. They let my significant other even wash his hands in the back. They were very nice and would highly recommend going to them for whatever your auto part needs are.
Highly dissatisfied. Went to return an item that I had opened and used once. The item in question was a LED work light, so really not even a tool. I maybe used the light for five minutes after realizing it wasn’t even needed for the job in the first place so I figured it wouldn’t be a big deal to get my $26 back. Boy was I wrong. I was then questioned MULTIPLE times if the item had been used and turned on to which of course I answered honestly. I tried to explain that I had maybe only used it for five minutes but this did not make a difference to them. Honestly, it wasn’t even the fact that I couldn’t return the light, it was the way that I was treated. Instead of kindly letting me know their return policy, she instead made me feel like a criminal, interrogating me as if I was doing something wrong. I then heard the shift manager and her talking about the situation at audible levels which I could hear ,which is obviously highly unprofessional. I will just take my business elsewhere from now on which is quite sad honestly being that I have been getting my auto parts here for some time now because they are usually very friendly and helpful.
They are a good parts store unless you get the white haired lady or the older gentleman they don't know parts and they are very hard to get them to understand what you are looking for I think they should personally work somewhere else there was a red bearded guy he was truly the best but the people here now need to go makes it very hard to get what you need!
Stopped in to buy a blinker light for our truck. The guy working there can out to see what we needed and ended up fixing the connection using the bulb we had. He was so kind and helpful.
Thank you so much! My sister and I were making a late night road trip and realized out headlight was out- we stopped to get a new one and Devin was so nice to help us install it. Very quick and professional- thank you!
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