All City was very professional but also very compassionate and helpful! They towed my daughter’s car after she had been in an accident and with her in the hospital, I didn’t know what to do? They took the time to call the yard and find out if the car was totaled or not without me having to go down there. So that I didn’t have to leave my daughter alone!
My Suburban broke down at the ASU campus, in 1 of many parking lots, so I called All City. Trying to explain where I was is a task at ASU, but they found me! Everyone from the office team to the driver were friendly and courteous. I would choose them again if ever needed too.
My car was towed by All City towing after it was involved in an accident. The morning after, they called and prefaced with checking on me and making sure I was okay. After, they briefed me on where my car was and offered suggestions for collision repair. They had my car taken care of and moved to my body shop choice, all before I even heard from the other parties insurance. Honestly, the best experience I had with a tow company.
The circumstances in which I required the services of All City Towing were not ideal. I was T-boned and my vehicle was totaled. The driver was polite and empathetic. He allowed me a lift to the tow yard since that was much closer to my home than where I was. The guys who helped me out when I came to gather my things from the vehicle were prompt and even moved my larger items over for me. I appreciate everyone’s understanding and kindness.
They were very prompt getting to the accident scene.
In a few hours they contacted me about where I wanted the wreck taken to and were very helpful with suggestions. Once the wreck was delivered they informed me and gave me the contact info for the lot.
I will use All City Towing for all my future tow needs.
Took care of my truck told me just have sister follow behind you while driving back home and i only pay $180 for one day for my truck being there the insurance will reaffirm my money back.
All City Towing picked up our car sooner than expected and handled it with care. They followed up quickly and were helpful in recommending a shop to take it to. We were very happy with their service.
Great experience.. staff was super helpful and very quick puck up. I was able to take as much time as I need to gather me belongings from my vehicle, which was totaled.
Absolutely horrible! I got into a crash which the police officer was nice enough to tow my vehicle, but why tow it to this place I can't afford to get my vehicle out because of the crash; and they said my license will be suspended if I don't get the vehicle out. They won't even let me look at the vehicle until I reach their guidelines, it's disgusting and almost criminal. I can handle the crash, the hospital and losing work, but this place destroyed my life and kept kicking me while I was down.
I had an absolutely awful experience with All City Towing, from start to finish.
The tow truck driver explicitly told me that I was okay to park where I was and that my vehicle would not be towed. I relied on that information. When I woke up the next morning, my car had been towed anyway. Because of this, I was over two hours late to work, which caused unnecessary stress and disruption to my day.
When I went to pick up my vehicle, the front desk clerk was rude, dismissive, and very disrespectful, treating me as if I was an inconvenience rather than a paying customer who had been misled.
Days later, after multiple attempts to get answers, a manager named Frankie finally called me back. During that call, she confirmed that the tow truck driver did, in fact, say the same thing I’ve been saying all along — that I was told I would not be towed. Despite acknowledging this, she somehow twisted the situation and said it was still “my fault” and that I “should have known,” which makes no sense given that I relied on information provided by their own employee.
She then stated that she “didn’t need my money,” yet I was still charged $130 to retrieve my vehicle. Throughout the conversation, Frankie was rude, talked over me, blamed me repeatedly, told me I could “complain to whoever I want,” and then hung up on me.
This company is extremely unprofessional and operates in a way that feels intentionally deceptive. Being told one thing by a driver and then punished for believing it is unacceptable. Their lack of accountability, poor customer service, and hostile management make it very clear that they do not care about treating people fairly.
I would strongly advise anyone to avoid All City Towing if possible. This was a frustrating, stressful, and completely unnecessary experience that could have been avoided with honesty and professionalism — both of which were clearly lacking here.
Based on this experience, it is reasonable to conclude that All City Towing engages in deceptive and predatory practices, including providing false assurances to vehicle owners and then profiting from those misrepresentations. Their conduct raises serious concerns regarding consumer protection violations, lack of proper employee training, and failure to operate in good faith.
I am submitting this complaint so there is an official record of All City Towing’s actions and strongly encourage regulators and consumers to scrutinize their practices. No individual should be penalized for relying on information provided by a company’s own employee, nor should anyone be subjected to intimidation or hostility when attempting to resolve a legitimate dispute.
It should really be four and a half stars! My car was totaled and in a complicated predicament. The police called All City and the tow truck showed up within minutes and was able to extricate the car without further damage to the front yard where it ended up :( The only thing, the two truck driver made it sound like I had no choice but to tow the car to their yard, when after the fact I learned that I , of course, had a choice and could have had him tow it to a destination of my choice. As the result, I had to drive across town in order to sign a release for my vehicle, which in Arizona you can only do in person, apparently. But at the yard itself, the service was quick and courteous, so no complaints.
Fast, my car was in a mall parking lot on a Saturday the week of Christmas. I put the keys under the mat and left for home. The car arrived safely at my house an hour later. The tow guy called me and was so gracious.
The guy that helped me empty out my car and load my stuff into my rental car was the nicest most helpful person ever. All City is lucky to have him. I can’t remember his name, but he used to work for a car dealership. The tow truck driver was also very kind and the girls behind the counter quickly helped me to find my registration online. Thanks for the great service on a difficult day.
I was in an accident right after thanksgiving. The police called all city towing to pick up my truck that was undrivable. I was stressed because they were taking it to the tow yard and I wanted it to be at my personal residence. After talking to my driver when he arrived he apologized that he has to go by the cops orders. After how stressed and upset he saw I was he had a chat with the cop, and they gave him the OK to drop off at my personal residence. He spent extra time to make sure it was not a burden to the neighborhood street where he placed it. Great guy, wish I remembered his name. Driver ID 55. He said he’s been in the business a long time and it shows with his customer service and driving skills. Thank you all city!
The tow truck driver that responded to accident was so caring, understanding, helpful, knowledgeable and patient. He showed up a few minutes after he received the call and took his time to explain everything.
The people at All City Towing were very kind, and helpful. My car was taken there after a car accident. They helped me answer questions I had regarding the process of going through an accident like this. They were very quick to let me get my belongings and also quick when I had my car towed out.
Absolutely disgusting business tactics at this place. They troll parking lots after holidays to make a few bucks on any lingering family members still visiting Our family was in a car accident recently and have to rely on our landlord to get parking permits in our complex - they are out of town. Our car is registered to this address but was towed while we were sleeping. Even with registration to prove the address matches they offered no real resolution to fix their mistake. They didn’t have my car for more than 12 hours and were holding our car hostage for $125 . Disgusting
Overall great experience. I did unfortunately need a tow on a busy Sunday, but that’s just something that happens, out of my and their control. I also was in no rush, which apparently deemed me as the “favorite customer” to the dispatcher. Very kind and helpful people. The tow truck driver was great, wish I could remember his name but I do remember that he was from New York. The price might seem high, but the trucks cost a lot and they all know what they are doing. If you need a tow call them.
I was hit by another vehicle and was taken to a police towing company. My lawyer called all city towing and they went to get my car immediately.Thank you guys for everything
Was in an accident and All City came to pick up the mess. The driver helped me retrieve a few items and cleaned up the street. I knew there would be storage fees so I contacted my insurance and they took it from there. I need to see what else was in the car and the employees at All City were very nice about it. Took me out and I got a few remaining items.
I was in a car accident in a busy intersection and they came promptly and had both cars towed.I went the next day to get my belongings and they gave me a ride from office to car to get my stuff out. They were all very nice people. They are friendly, efficient and prompt.
It wasn’t the best situation working with this tow company for the first time considering that it was during a big car accident…BUT the customer service was outstanding! A representative called within the hour my car was towed from the accident and I was greeted with compassion and empathy. This is not what I expected from a towing company, but they definitely raised the bar. Thank you for caring about me first. That means a lot.
All city towing was very helpful when my car was totaled. The process from finding out where my car was to getting my belongings out of my car was fast and easy. They were very kind and respectful. I would recommend and use all city towing in the future if I need a vehicle towed!
Exceptional service by the whole team at All-City!! My Tesla had a double blowout early morning on my way to the airport. While Tesla couldn’t arrange towing for several hours (after the departure of my flight), All-City took my call immediately and had a tow truck on site within 15 mins. The guys were great: professional, friendly, and overly accommodating. Never expected such great, quality service from a towing company, but they really delivered!! Absolutely exceptional! Thank you for saving my travel plans!!
All City towing came quickly after my car accident and collected my car. I didn’t have to worry about what to do with my car, while I was trying deal with everything else. They were really friendly and quick when I came to collect my belongings from the vehicle. Great service!
I was in a car accident back in September and my car was towed here. I wasn’t made aware of it location until I got it in the mail maybe a week later, but I do wish that the officers had given the tow place my contact information so they could let me know as well. I do wish that the fee was much cheaper per day As well as the release of my car. But I gave it some grace because I didn’t pick it up on a holiday
I was rear-ended on my motorcycle and All City Towing showed up very quickly. The gentleman who helped me was extremely kind, professional, and answered all my questions. A couple of days later, I had to reach out to their office and both times the staff I spoke with were helpful, informative, and courteous. If I ever need a tow again, I’ll definitely give them a call. Highly recommend!
Ron was great! He answered all my questions quickly and efficiently and left me feeling great about my car and its condition. When I talked to them over the phone, they offered to take my damaged car straight to the repair shop so I could get it back with repairs done already. This business is great!
A couple of weeks ago I had an accident & my car was severely damaged. The Scottsdale Police department called All City Towing to help me out. The tow truck driver was super nice. He towed my car to their lot. The next day I went there to see my car & fill out some paperwork. The lady at the desk was super nice too. Believe me that after an accident when you're all shook up you need nice people to deal with & I was treated great & they helped make a bad situation as easy as possible. If you ever need a towing company, this is the one to call!
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