What clients say about Higley Family Auto Care in Gilbert (AZ)
How many mechanics do you trust 110%? All you need is ONE and for me that is Higley Family Auto Care (HFAC)! My family and friends have been going to HFAC for years and I can honestly say that I've saved thousands and thousands of dollars in the past few years. The owner, JJ, is very knowledgeable and most of all.... HONEST! He takes the time to analyze the issue, explain what needs to be done and why. Then, he makes sure it is done RIGHT! I have been to many other shops ranging from small to big dealerships and not a single one of them can come close to the integrity and quality of work that Higley Family Auto Care provides. My daughter's car had an issue that a "big shop" said would cost thousands to fix but when I took it to HFAC, all it needed was a transmission fluid flush! That saved me thousands right there. There's no other shop I would trust to take care of my family's vehicles now. We recommend HFAC to family and friends all the time because we know JJ and his crew will take good care of them like their own family. If you are looking for a mechanic with great price, excellent service, proven skills, and most of all integrity, go to Higley Family Auto Care!! You will not be disappointed!!
Huge thanks to Jacob and the crew at Higley Family Auto Care! I brought my older Highlander in with a nagging power steering leak and some other concerns. It’s hard to find a shop you can trust with an older vehicle, but these guys were amazing. They gave the car a full exam and were completely transparent about what was going on. I left feeling like a valued customer, not just another ticket. The drive home was incredibly smooth—no leaks and the ride quality has improved so much. It’s a relief to have a go-to shop right in the neighborhood. Bringing our second vehicle in next!
Look no further, you are in good hands!
Took my Jeep in for the infamous "death wobble". Jacob was very professional and friendly. Got it diagnosed in a couple of hours but had to order a part so we scheduled another appointment to have the work done. Death wobble is gone at a very reasonable price. Highly recommend this shop.
Do you see all the five star reviews? They’re 100% earned & deserved.
Last week, I brought my car in to have the timing belt looked at. Jake had looked up my car beforehand & double checked it when I brought it in, informing me my car didn’t have a timing belt (go ahead & laugh at me, I laughed at me too). He did that to save me the cost of labor it would’ve taken for them to really take it apart & look at my (nonexistent) timing belt. He then gave me the option to leave my car for an oil change with a complimentary tire rotation & free general safety check. I brought my car back in this week for them to do all the recommended maintenance from the safety check. My car’s brakes especially feel much better after the brake system flush.
Rather than trying to squeeze as much money possible out of each customer, their business model is to provide honest, quality work at a fair price so you come back & also recommend them to everyone you know (as businesses should be but too few of them actually are). They have a military discount too. Jake even applied the additional discount from my oil change to my second visit, since I paid for the oil change before knowing about the military discount.
Jake talks to his customers like he’s catching up with an old friend. He’s friendly & transparent about everything they do to your car and what it does/doesn’t need. If you need something they don’t provide (tires, cosmetic repairs, etc.), he’ll recommend places nearby that provide quality care & prices. Him & his team treat your car as they would their own. You will leave feeling like they truly want to help you take care of your car so it will last as long as possible.
Definitely a shortage of trustworthy mechanics and JJ is a diamond in the rough. Honest, expert knowledge, and just a straight-up good person. My go-to guy.
I'm so grateful I found this amazing family-owned auto repair shop! This team were friendly, knowledgeable, and took the time to explain exactly what was going on with my car. You can tell they truly love what they do and genuinely care about their customers. They were able to find and quickly fix the issue at no cost which was incredibly kind! I highly recommend them to anyone looking for honest and skilled service!
Jake was great. My DEF system was not working properly and was going to limit my speed and put me into limp mode. I needed my truck for a weekend trip I had planned for months. I dropped it off late Wednesday just before they closed and he had it ready Thursday early afternoon. Thanks for the great service and attention to my needs.
I always take my car here when I have an issue. My car was finished very quickly and Jake kept me updated the entire time. He has your best interest in mind. I highly recommend.
Long time coming review. Jake and his team provide the most excellent service and most importantly, honesty. He will take the time to explain to you if there's an issue with your car and explain the fix (even if I don't fully understand haha!!). The transparency in the work and the quality of the work are the best I have ever received. I don't trust anyone else to work on my cars, and I will continue being a customer while I am in the state of AZ. Thank you for always doing a fantastic job and I can't recommend this place enough.
I am so grateful to have found this auto shop!!! It is by far the best that I have ever been to. Jake and his team are friendly, honest people who do really quality work. Jake explains everything very clearly, and is great at communicating even after the service is provided to make sure everything is going well. Jake also was able to get the price of the service lower than initially quoted which I greatly appreciate and is something that you don't often find in other shops. I am so impressed by this shop and am so glad I found them!!
I am SO grateful to have stumbled upon this gem of a family owned Auto Repair Shop. I had an excellent experience because Jacob and his team were incredibly informative and took the time to explain everything clearly. You can tell he has a real passion for his work and genuinely cares about his customers. I highly recommend their services! Walking into a mechanic as a solo woman can definitely feel intimidating, but they made me feel completely at ease. I’m so happy to have found a trustworthy mechanic not just for me but to my family and friends aswell! :)
⭐️⭐️⭐️⭐️⭐️
My car’s AC went out—definitely the worst timing living in Arizona! I called Higley Family Auto and was able to get my car in fairly quickly. Jake took a look and quickly figured out what the issue was. He called me right away with some not-so-great news, but instead of pushing me to do the repairs immediately, he suggested I check with my dealer about the warranty since my car is under 5 years old.
He gave me incredibly helpful advice and walked me through what to do now and what to expect after the AC is fixed. Super honest and informative—I’m so grateful for Jake and the team. I’ll definitely be coming back to Higley Family Auto for future service!
Jake at Higley Family Auto treated just like family. He made sure that my car was safe and ready before I drove off. He also explained everything to me and made sure I knew to call him if there were any problems/ questions. Thank you so much for taking your time with my car.
Jake was extremely helpful and knowledgeable! He was also accommodating to my schedule
and getting my car serviced in a timely manner. Polite and respectful. Exceptional family business that treats others that way too! He found my car issue and not only corrected it but explained it to me as well! I will be using Higley Family Auto Care every time for all car needs!
This shop encompasses all of the pillars that illuminate a well run "Mom & Pop" family owned business. Jake (the owner) goes out of his way to satisfy a customer. He's personable, passionate, knowledgeable, and most importantly, honest! I am beyond impressed with his customer service and business savvy. He's my new go-to mechanic. A+ service!
We have been binging our vehicles for repair to Jake for years. He is knowledgeable, courteous, professional, and above all honest. Those are rare traits to find in a mechanic these days. If you are experiencing mechanical issues with your vehicle, bring it to Higley Family Auto Care, Jake will take great care of your vehicle and get you back on the road.
Higley Family Auto Care was recommended to me when I went on the Nextdoor app and asked if someone could recommend a good mechanic. Well they were right, Jake and his staff are great. Not only is Jake a great mechanic he is honest and extremely knowledgeable when it comes to cars. The service is exceptional and Jake will keep you up to date when working on your car. From regular maintenance to major repairs this is the place to go. Higley Family Auto Care truly care about their customers. I found my new mechanic! Thank you Jake and staff!
What can I say that hasn't already been said about Jake and Higley Family Auto Care?
An honest man making an honest living doing what he knows and loves. It's hard to find people like Jake. I have so much gratitude for these guys and will continue using their services as long as they'll have us. Thank You HFAC!
Jake and Justin are truly the definition of honest mechanics. Even better is they actual care about service and exceeding expectations. They are the diamond in the rough! Whether it's general maintenance/service or major engine work, they got you covered. Their attention to detail and professionalism is second to none. I trust no one more for keeping myself, my wife and my two daughters safe on the road. If you are looking for quality work at honest costs, DO NOT hesitate to give Higley Family Auto Care a chance. You will not regret it.
Jake took incredible care of my daughter’s car when it needed some big repairs. He kept us informed as work was completed, saved us time and money (compared to competitors), and assured the car was safe to drive upon pickup. We were thrilled with his work and care. Great job Jake and Higley Family Auto Care Team!
Brought my car in for intermittent A/C issues, don't really have time anymore for working on my own vehicles. They kept me updated through the whole process, were very knowledgeable and even taught me a couple things I did not know about A/C systems in vehicles. The price was very fair, and I haven't had any issues with the A/C since. Jake is very knowledgeable, honest, and stands by his work. If anyone is new to the PHX area and looking for a new mechanic, I would highly recommend Higley Family Auto Care.
It great and rare to find an auto mechanic that is passionate about his work, business, and his customers. He is the epitome of an awesome small business and you want great things to happen for Higley Family Auto Care. I believe Jake stands behind, Family...Auto and Care. Great experience and prices were fair! He is now my auto mechanic whether he likes it or not:) Thanks!
Took my car here after getting multiple estimates and Jake was not only the best price he was upfront and honest about the work to be done. My car was in and out same day and he went above and beyond with the service. Would highly recommended and will be using the next time I’m in need of a mechanic.
If I could give 100 stars I would. Jake is such an honest & reliable person. He helped me so much with my car and gave me some great information and advice regarding the issue that my car was having. He knows his trade very well and explained to me in great detail about my vehicle's issue. Even though my car's situation wasn't fixed (no blame on Jake), Jake did his due diligence and did not charge me for it. I've never come across a mechanic like him. I recommend him completely. Once I get a chance to buy a newer car, I will most definitely bring it to Jake. Don't buy a ford focus lol
My family and I have been using Higley Family Auto Care for all of our vehicles for about a year or so. Hands down THE best mechanic we've had the pleasure of working with! Jake is super friendly, and incredibly knowledgeable. I'm not car savvy in the slightest but he makes even the most intricate issues make sense to a beginner. Anytime we've brought a vehicle in it comes out feeling brand new, very quick and communicative too. Highly recommend this shop!
I drove by this new shop and after finding its high ratings I decided to give it a try--and I'm very glad that I did. I took two of my vehicles in that were having different problems, and I got both of them back on the same day and for much less than I was expecting to pay. He even stayed late after closing while waiting for a part to arrive so I could get my car back before the weekend, and didn't charge me any labor to install the new part. He does a great job of quickly diagnosing what the problem is and then explaining it and being transparent about giving you options and prices without trying to upsell you parts/services you don't need. Jake runs an honest business, is an excellent mechanic, and charges very fair rates. I highly recommend Jake and Higley Family Auto Care!
Highly recommend! The service was great. I stopped by nearing closing time and Jake didn’t hesitate to take care of diagnosing a starting issue with my car. I was informed about the problem, cost of repair and expected time frame. The issue was fixed same day too. My overall cost and time spent was true to Jake’s word with no surprises. Great quality service all around. I’ll be recommending Higley family auto and bringing my own vehicles back in the future. Thanks again!
Had a rack and pinion go out on me, and contacted Jake and he got me taken care of. Fast and reliable service! Definitely coming back for more work on all my other vehicles. Thanks again Higley Family Auto Care
611 N Golden Key St, Gilbert, AZTowing service
Website
