American Auto Recycling JunkYard in Gilbert (AZ)

I had an amazing experience! The team there was super helpful and welcoming. They helped me find the perfect parts for my car, and I was thrilled with the affordable prices. It was great to see their commitment to sustainability and reducing automotive waste.

I manage a body shop and I have called this company to place a parts order and have been put on hold for over 21min.s. I have call from another line and was placed on hold again. They do not even give you time to say anything, just please hold then they forget about you. This is not the first time. It happens lot. I would rather someone take my number and call me back, rather than be put on hold for a long period of time. Did this company change hands ?

Horrible service. I called Thursday and paid for an ac blower. Went over after work. And they said they were closing and didnt have the part i already paid for. I go over the next day aroud 3:00pm. And they still hadnt pulled my part. I sat and waitied for 45 min. And i had to leave never got the part its fri theyre closed over the weekend and i dont have the part i could of ordered it online and receive it earlier. The reason i went there and didnt buy online is because i needed it that day.

Ordered a rim last week and hadn’t heard anything so we called today and they were rude from the start. Put me on hold for almost 20 mins and when i was taken off hold the rudest guy was talking to me and said there is no order when we ALREADY PAID. Never had someone be so rude on the phone before and don’t plan on using them again. DO NOT RECOMMEND

Fantastic service from the crew and staff here. They provide quality parts at great prices and get them to you very quickly.

Hands down the most helpful out there!! Was stuck on my way home to Oregon and I got a good deal on what I needed and super fast! Thank you!!!!

To whoever answers the phone, if you hate your job this much please quit. This company needs to shut down, i’m sure you’re making 0 money with the way you operate, it’s truly sad.

Idk what has happen with this company, but they suck now. To even get on the phone with them takes super long when before they would answer right away. The new phone system they have sucks and nothing but machines answering instead of real people

Took a long time to get my part but Diego was very helpful and helped me get a great deal on a yaris fender. Definitely happy with my experience here mostly due to Diego experience and professionalism.

Must unprofessional place I've ever been too. The way these workers talk to people on the phone is ridiculous and rude. We called at 9:40 a.m. for a transmission got here at 2:00 p.m. and waited over an hour for them to get our transmission which was already on a pallet. I will never be returning here for our business this place is a joke.

They don't sell parts and front desk guy was very rude

Awesome crew. Helped me find the part I needed!

Diego at the counter was AMAZING! I showed up and was greeted right as I walked in. He patiently listened to my situation and helped me find the part I needed to fix my car. I will be back and am telling everyone I know this is the place to go

Joe went above and beyond to make sure I got a part that I was in desperate need on. The first part delivered was incorrect and there were multiple issues trying to get me the replacement part but in the end the part was delivered by American and Joe stayed late at work to make sure it all went smooth. Really appreciate it.

They put me on hold for 28 minutes and never answer.

This place is awesome. I had such a headache trying to get an ac blower motor for my Sentra which I needed desperately before the weekend to help pay my bills with Uber. So many other places were unhelpful and unprofessional, cancelling my order the day it was to be delivered, not providing with the right part info, etc. This company really came through when I needed it and the staff were super friendly. The price on the part itself was more than fair considering the other options through stores and dealerships. It was definitely the quickest and cheapest. I installed the part as soon as I got it and it's been running well as promised so far. Thank you.

they put you on hold forever ,how do you make money that way?

I had a long review ready but no THE WORST PREMEDITATED CUSTOMER SERVICE EVER IF NOT OF A CERTAIN RACE THEY GIVE YOU HORRIBLE SERVICES I SWEAR I HAVE BEEN THERE MANY TIMES (never again)AND IT HAS BEEN DONE TO ME AND I HAVE SEEN IT my personal opinion again my personal opinion and other people have reviewed about it Up date they want more information about it ok who do I call ? Do you really want me to respond here ?

l told the young man at the counter, " This will be my first place to check for parts from now on." The experience on the phone and the experience at the showroom, was a lot better than I would have ever expected. Fortunately for me I seldom need auto parts. BTW: I was surprised by the affordable prices.

I dont know what happen to this company.

After waiting like 15 min on hold Guy handling phone calls in the morning on Friday around 9:55 am is rude !!like he does not want to be there!!im not even mad about the hold that’s whatever !

Customer service was friendly and professional, the warehouse was very organized and clean. I purchased a transmission for my truck, they had the lowest price and the part was clean and in great condition. On the downside, I was not informed that there was a $50 core on the transmission, so I had to return the old part to get my $50 back. Overall great experience and I will return again in the future

Great service ,I needed 2 rims an 2 tires was afraid I was only gonna be able to afford rims an would have to wait on tires Already missed a day of work .The rims were super cheap an in stock .An the gentleman in front told me to see if they had my size in tiers an they did gave me a deal an i left with tires an rims for under $200😍😍😎.Made my day because everywhere else was $200 an more just for rims an wouldn't be available till Friday 😑.I appreciate the great service an will recommend them to any one who needs car parts .KEEP UP GREAT JOB GUYS😍😎

Spoke to Joe about a Power Steering pump. He gave me a price and I tried to order it. After ordering he calls back and says there is a core fee and upped the price on me. So I tried ordering it and then 2 days later he lies to me and says its no longer available. Sold to a local shop. Funny because its now relisted for twice the price and they have a few available. I called him out on it and he hangs up on me. Low life LYING scum working here. Ive been in the used auto parts industry for 30 years and this is not cool. HIGHLY RECOMMEND NOT DOING BUSINESS HERE WITH PEOPLE LIKE THIS!!!!

Very professional well organized and was able to get me exactly what I needed. This is definitely an option for the do it yourself person wanting to save a little money. Needed a new alternator and the Auto parts stores wanted $500 and was able to get one here for $50. All around great experience!

One of the premier yard in Arizona. The service is prompt and excellent. All parts are clean, checked and ready to install. I am very happy, with my recent purchase. I purchased a Dodge 4.7 engine, that was shipped out of state. The engine, ended up up having a different crank/cam tone wheel. Once i got a hold of American auto about the situation, Steve was prompt with a solution.

First time here and had the best experience. Came to find center caps for my Honda Accord and Dwight helped me.... best customer service experience! He was great, thank you Dwight for being so helpful!