What clients say about DB Auto Repair in Juneau (AK)
Customer service skill can inprove but over all the experience was awesome and great pricing i was the first Customer of the day and was happily driving away 8 hrs later i will return and recommend to others
Horrible service. They held onto my car for a week before they decided they didn’t know how to fix my car. Now they are rushing me to get my car off their property and it can’t drive so I have to have it towed or they threatened to charge me. All they did was run codes and nothing came up but I told them what problems I was experiencing but they chose not to listen. Thankfully everyone else who heard my story could tell immediately they didn’t know what they were doing and offered to take my car in. Do not give them your business there’s much better people in town
I called to make an appointment and got one within a week. They were able to diagnose the problem and get it fixed in one day which was super fast and convenient!
Rating for a friend. They completed a different service than asked, which resulted in hundreds more being charged than originally planned. Then when asked to provide a receipt, they refused. Sketchy. Front desk also refused to let us speak to a manager/mechanic, so there was no way in figuring out a good way to move forward. Phone operator also went on to say, and I quote; “I’ll tell every mechanic in Juneau not to provide for you”, which is an extremely unprofessional and inexcusable way to treat an upset customer. Instead of helping fix the issue, or come to an agreement/compromise, they acted unprofessionally and refused help in any capacity. Would never recommend someone I love to go there as they might get ripped off. Extremely disappointed in the services.
Trash. I made an appointment and they told me to bring my car in Thursday and didn’t tell me any times to bring in and they turned me away the day I’m supposed to bring it in. Do not recommend
Very fast detailed work. Fixed my Durangos issues for way cheaper compared to Mendenhall auto. The mechanics are patient and understanding. Will continue to go back.
Went to O'Reilly radiator fluids, & the clerk referred me to DB auto repair; & I went to the shop & they checked it; Friday afternoon; one of his mechanic, check the pressures in the radiator. Then I made a change oil appointment for Saturday and Dean approved.
I have nothing but high praise for this repair shop. My car was in on time, and out an hour and a half later. Friendly, professional staff who actually care about their customer. They did great work, and a young gal running the office who puts people twice her age to shame. I give them 5 stars, 10 if it was an option.
I was in dire straits in need of unknown repairs and DB Auto took good care of me. Al Val told me not to bother price hunting elsewhere to stick with DB so I did and now I am a believer. The engine light I had on since the beginning is now off. Charlie the receptionist was an absolute angel super nice. Felt right at home there. I know my family's safety is in great hands with DB Auto. Quick. Professional. Well-priced to boot.
Professional, highly skilled and honest. I was very fortunate to have been referred to DB Auto by a trustworthy member of my community. I don't know much about cars and could have easily been taken advantage of financially. I will not hesitate to recommend to my friends and family.
Dean at DB Auto was recommended by another diesel mechanic as "the" Dodge Truck Cummins mechanic in Juneau. He thoroughly diagnosed my need for an electronic computer module (ECM), which is important since the part costs about $800. He also diagnosed and repaired my transmission when it would not go from 3rd to overdrive, and repaired a ruptured brake line.
both foreign auto places "Fred's auto body" and "foreign auto" were unable to diagnose, much less repair, the issue with my BMW. This shop did bith without a hitch quickly and efficiently. Excellent work.
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