What clients say about Sand Mountain Recycling in Albertville (AL)
I love that Scrap yard and I think that lady in office are sweet and they are very respectful to me and my husband and uncle jackie and they have a wonderful business!!!
Woman in the office is always rude and told me she had to ask the people, didn’t even listen to what I needed and then hung up on me
Edited…. as you all can see she knew exactly who I was as to what she did. I also corrected myself and said 4.7 but you wouldn’t even listen to the part I needed. I will drive all the way to Huntsville for parts before I take an aluminum can back to your office. If you wouldn’t be so rude you may could find employees so you didn’t have to do “2 people’s jobs”. 🤷🏻♀️ I have been a manager for years and I don’t even know how y’all are still open due to horrible customer service. Have a good day. HIGHLY DO NOT RECOMMEND
I don’t even know you and I was reading the reviews to see if I should use you. The way you’re responding to the reviews is all I need to know. It’s very unprofessional to come on reviews and be hateful.
You might want to try a different approach and apologize to people for not meeting their services and ask what you can do differently. You called one lady a liar and I can see why she’s upset just from your response to the reviews. I wouldn’t dare give anyone my business that has an attitude towards their customers.
Highly unprofessional.
I've been here twice and both times I received the same experience. Walked in the office the first time and was given instructions on how I needed to weigh and unload. The second time I knew what to do and was in and out a lot faster. Was treated decent and was even helped unloading. All of my scrap was seperated and cleaned both times and I could tell the guy that weighed my copper, aluminum, and brass was relieved. It's hot on that yard and them guys don't need any extra work. Also, for anyone that's complaining about how they do business, remember this, they are the customer buying your products that you deliver to them. You are responsible to make them happy and want to do business with you. Treat your customer with respect, know how they want the product delivered, and don't get mad when they refuse to buy from you. Change the way you do business and you will be appreciated.
Absolute trash. Their scale is off and you better do your research first or they will get you. I came across one time in a 97 Dakota scales said it weighed 5700lb lol
This has always been a great place to go to sell scrap. Everyone rating the lady in the office should realize the number of people she deals with daily and who are rude to her and the phone calls are tremendous. People really get ugly with you when your not face to face. I bet none of you raters could deal with it as long as she has or would. And as far as the numbers go it's been listed in plain site for as many years as I have been doing business there. If you want the best prices for your scrap then you should do the work and separate and clean your stuff. It is not the yards place to sift your trash. It's just like any other job, if you want to get paid do the work. Some of you act like you are their meal ticket when in reality they are yours. As far as the workers go they are as nice to you as you are to them. John, Matt, Michael, Dean and the owners are there to offer you a service that can help you out of a bind when YOU need it so please respect the fact that they are very busy and they do not have time to socialize but they do not ignore anyone. The hours are plainly posted as well as the time for the last entry into the yard. They work hard and it's a NASTY job so at the end of the day they are ready to go home just like you are from your normal job.
Thank you for reading
No longer open on Saturdays and believe they are too good for small trash bags full of cans. Bunch of princesses at this location. I suggest you use a real scrapyard. ;)
Always friendly at the desk and in the yard! Can always get in and out very quickly, even when they are busy. Best scrap yard around! Another plus they keep their lot picked up enough so that you can drive through without getting a flat tire!
The guys who work out on the yard have been very helpful every time I have ever been here, but the woman at the front desk is the most rude person I have ever met. On top of already having a bad day all I tried to do was ask a question for her to yell at me. The other woman in there did answer me and gave me an option of a place to call though so at least there's that.
Quick and easy drop off. I would however consider asking upfront their prices on metal. I called them a week prior to ask for copper 1 price and they said it was 2$/lb I came and unloaded a week later and they some how “dropped” their price to 1.50$ without giving me a heads up. Rather shady but I got my check!
Love that place John really dose work with u on prices and that is where I got my first truck and I would recommend anyone to go there and sell scrap and buy stuff from them
An employee backed me up onto a pile of razor blades and it blew my tire out right there. He could of stopped me before I hit them as I couldn't see. But anyway it was his fault and another young man that worked there was mad about it and said it should've came out of the man's pocket. He helped me change my tire and apologized the whole time for it. Only reason I gave a star. The owner was very rude threw his hand up at me and walked away as I was talking to him and never tried to apologize. Obviously they don't like good repeat costumers cause there's always another dope head to steal and bring them junk. The nice employee should look for a better place to work for.
The owner is the most disrespectful person I've ever spoken to. I literally called to find out the price of a part and was cussed out and told to go to hell. I would never give them my business.
Man this place is one of the best recycling companies I've had the pleasure to do business with. Always nice and always the highest prices for scrap and cheapest place to buy parts when you're in a pinch. I rate this business 5 out of 5 all day everyday
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