What clients say about Smith's Body Shop & Wrecker Service, LLC in Albertville (AL)
They were really good at explaining all that needed to be done ,very friendly people .and Mr George is amazing ..glad they could fix my car back like it was AMEN.
⭐️ No Stars - Worst Experience, Beware of Fraud
Earlier this year I was in a terrible accident on the interstate. I was stopped in traffic and was hit at 60 mph. Progressive (the other driver’s insurance) had my car taken to Smith’s Body Shop in Albertville, Alabama for repairs.
Smith’s had my vehicle for two months and told me it was “fixed.” Progressive paid them over $17,000 to put new parts on my car. I trusted that everything had been handled properly.
Before I even picked up my car (a 2023), Smith’s tried to tell me I needed a new car battery that would cost me $400 out of pocket because insurance wouldn’t cover it. The problem? My battery had been replaced just one month before the accident. I argued with them, and suddenly they backtracked and said, “Never mind, nothing’s wrong with your battery.” That alone should have been a red flag.
Not even two months after picking it up, I took my car to another shop for a minor bumper repair. That’s when I learned the shocking truth:
• The new shop said the damage was never fixed from the original accident.
• Progressive investigated and confirmed that Smith’s never reported frame damage that should have totaled my car.
• Even worse, the $17,000 worth of new parts Progressive paid for were never actually installed.
This means they not only committed insurance fraud, but they also let me—three months pregnant at the time—drive around in a vehicle that was unsafe and dangerous. Now I’m left without a car.
I honestly don’t understand how this business has good reviews. My experience shows otherwise, and I feel it’s important to warn anyone considering this shop, whether through insurance or on their own. What they did was careless, dishonest, and could have put lives at risk.
Do not trust Smith’s Body Shop.
Had an unfortunate incident that left the entire rear-end of my sedan damaged. Smiths was able to get me in right away and make the necessary repairs asap to get me back on the road. Fast & friendly service...👍 I highly recommend...
The repair to the car was remarkable...great job and matching paint...friendly staff and reasonable pricing ! Also washed & vacuum car before pickup. Thanks !
They did so good on my car an took care of it, paint job looks good an they are very friendly an nice I give them 5 star for sure. Very pleased an happy with there work
I had a small accident and my car is silver. I have always heard silver is hard to match. The damage to my car was on both of my doors and my door handle. Smith Body Shop handled everything from start to finish. They worked with the adjuster of my insurance company and I never even had to talk to the adjuster! The timing of my car to be fixed was exactly as they had quoted and it looks GREAT! They made me like my car again. I can't say enough good about them. Everyone was super nice and helpful. The office area was clean and organized. GREAT customer service and work! TOTALLY RECOMMEND THEM!
Could not ask for a better more professional place to get your vehicle repaired after an unfortunate accident. Stanley, Paul, Misty, Jesse, Zach or Tracie are the very best at what they do. All of them take a very personal level of interest in your needs. All the work is guaranteed and they will always go the extra mile to satisfy any concerns that anyone might have. Without a doubt the only place to go for anything having to do with Body Shop needs. Highest recommendation that I could ever give. They have one quality that is so SO very rare now-a-days and that is that they do everything to the very smallest of details like they were doing it for themselves and or their very own family...... with an honesty that is second to none.
Left a message and what a pleasant surprise when I received a call back with real interest as to what my needs were. Got a very concise and truthful answer about how far out they were backed up and my services that I needed were scheduled. So SO very different to just get the truth for a change.
If i could give it 10 stars i would and they havnt even recieved my car yet but the way they have handled my situation up to this point has been great. The secretary is worth a million bucks all by herself so im sure i wont be disappointed
They fixed my car so well you couldn't even tell it was wrecked. The trunk was still leaking, but I took it back to them and they had it fixed completely in less than an hour.
Really nice people. I stopped in without an appointment. I needed a repair quote. They got on it immediately and within the hour I had a full email report to send off to the insurance company.
It took awhile for my vehicle to get done (because parts didn't come in when they were supposed to) but they were very friendly and helpful. They also have life time warranty on they work so all I did was send a pic of what was going on and they got a new piece and put it on when it was convenient for me. Definitely will use them again if I have to. 🤔😊
Very fast and friendly service. Price was better than any other wrecker service I called. Will definitely use them in the future and highly recommend them for your towing needs.
Had front end collision. They were recommended by business colleagues. Worst experience ever!! Parts were ordered wrong. Wrong part came. Always something. Had paint overspray onto back door. Headlights didn’t work correctly. Had a pair of $200 sunglasses missing.
Randy Smith , the owner responded to my review. He was very gracious and professional. He desired to rectify the problem and was very willing to investigate. I appreciate his response and consider his efforts a step toward improving his quality control for future customers! Thank you Randy.
Highly recommend these guys. They went out of their way to help me. Will definitely be using them again. Mr. Stanley is a very sweet, polite man. The gentleman that worked on my car was very kind as well. Hard to find these days.
Smith's Body Shop did an outstanding job fixing our van. It looks brand new. When we brought it in and our rental car reservation fell through at Enterprise, they called another company and got us a rental car right away. Super friendly and helpful people.
I was locked out of my vehical in Albertville it took them over an hour to get to me.....not to mention they where located in Albertville its unacceptable. 😡🤬
Great place to take your car. Friendly and repair work is very good. They get your vehicle returned to you at the time that they say. I stay over 20 minutes away and choosr them every time.
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