Do not recommend buying from here. Bought a truck back in December and it’s gave nonstop problems. I’ve only drove the truck maybe 100 miles since December 17th and I have spent a little over 3 grand in parts and labor fixing it like it should have been beforehand. I realize buying used vehicles comes with an unknown, but it’s been one problem right after another. I’ve had to constantly play phone tag with the salesman to try and get answers, just been an absolute headache.
Roger was great to deal with buying my truck. Did everything he said he would and more. Hands down best customer service and awesome selection of trucks!
Sent multiple information requests attempting to get more information about a truck they have available online. I couldn't even get a response. Disappointed with the customer service. Have to do better.
BEWARE OF THE BRONZE 2016 f250 PLATINUM
DO NOT buy from this dealership without thoroughly looking the vehicle over IN PERSON.
I drove 6 hours to look at a truck that I, in Mr. Rogers words “wouldn’t find the first leak on”. After looking over the truck I found both valve cover gaskets leaking oil, upper oil pan gasket leaking (usually means the engine needs a full reseal), coolant supply to the turbo leaking, and a leaky sunroof letting water into the cab. Cab bushings also needed replacing. My mechanic of 25 years rough quoted me over the phone $7500 to properly fix the oil leaks.
Mr. Roger never left his office. I walked in to get the keys upon arrival, and had to walk in to talk to him after inspecting the truck. When I started telling him what was wrong with the truck he suggested he get the owner of the dealership from the back so I could talk to him instead. The owner declined talking and instead sent Roger back to say “we’re good man, sorry about your wasted trip. Have a good one.”
We recently purchased a 2017 GMC Denali 2500 about three months ago, and we could not be happier! The truck runs amazingly—it was already tuned and deleted when we bought it, and it pulls our horse trailer with absolutely no problems.
We were a little nervous about buying a used truck, but this dealership made us feel completely at ease. They are truly trustworthy, patient, and never pushy. The team let us test drive as many trucks as we needed, never hovered over us, and offered very fair pricing.
They even recommended Papa Dobbies, a fantastic restaurant nearby, which we enjoyed after completing our purchase. It’s clear they care about the whole experience, not just the sale.
Overall, this was an excellent experience, and we are thrilled with both our truck and the service we received. We’ll definitely be repeat buyers and highly recommend this dealership to anyone looking for a great vehicle and a team you can trust!
My 17 year nephew bought a truck from them! Did not burn an entire tank of fuel before the engine broke a valve Spring.
After a month of the truck being in the shop, I finally got a chance to look at it, and the truck has a clean Carfax, but nearly every body panel has been repainted recently, The entire bedside has been replaced and the spot welds were not even painted over, Light rust proving that this has been something done recently. Frame cracked in the rear and welded and painted over.
Sanding marks in the bondo that has been put all over the truck
Parts out of a junk yard installed (Should have used at least some mineral spirits to remove the Paint pen, part numbers from the junkyard)
Anyone That has sold vehicles Longer than five minutes, knew this truck was an absolute piece of junk. But hey, you guys were able to sucker a poor 17 year-old kid out of 20 grand.
After looking at this truck, this seems like this dealership likes to pull vehicles out of a junkyard and Sell them to unsuspecting people!!!
I would run as fast as I could from this junk yard!
GM Sales is top tier! 👏🏼
The truck selection is on point with all quality trucks at a fair price on this lot!
Our experience with Roger was one of ease! No hassle, just straight forward drive what you like, let’s talk and buy! He even waited well after closing for us to get everything in order to make the purchase! The hardest part of our entire experience was picking just one because we had our eye on 3 😂
I will be recommending GM Sales to friends & family!
Completely dishonest in their dealings and cannot be trusted to be honest about their vehicles. We do not recommend buying vehicles from GM Auto Sales.
Terrible experience would not recommend!!
I called about a vehicle they had on their lot and spoke with Mr. Roger , also came to test drive the vehicle after driving the vehicle I pulled back into the lot to discuss numbers. Mr. Roger is apparently the sales manager and I gave him my reasonable offer on the truck and he stated he’d have to discuss with the “owners.” I left Mr. Roger all my contact info for him to get back with me about my offer needless to say Mr. Roger never got back with me on my offer and I had to call him directly to find out what the deal was. Mr. Roger then explained that they didn’t want to take my offer they felt like it was worth more which was completely fine, but as a dealer not calling a customer back on a offer is bad business on their end no matter what the offer is the customer should get a response not them having to call and check on what the owners wanted to do. I called Mr. Roger back and gave him a higher offer which was 450$ off their price, and once again Mr.Roger said he’d call me right back about that offer, that was on 12/11/2024 @ 3:28pm and I never got a call before they closed at 5pm. I called Mr Roger the next day @ 10:24 which is plenty of time considering they open at 8am and Mr.Roger stated they couldn’t sell it for my second offer. Mr. Roger was respectful the whole time up until he started to complain that I kept him over 30 mins on the day I came to test drive the truck. I’ve delt with plenty of car lots and dealers not once have I had this bad of customer service. If it wasn’t for them not calling me back and getting in a tizzy about me keeping you 30 mins over when you are a “sales manager” I would have paid the full asking price. Overall a terrible experience with these guys shop elsewhere!
Roger is an AWESOME guy to work with! He always works with us on getting the price right, and is a straight shooter! Even told me I was the best negotiator he has delt with lol. We've purchased 5 vehicles from this lot! Thanks Roger! Until next time, but no time soon because we love our Truck!!
This place got my wife and I good. We bought a truck, made it 6 miles down the road and injectors went out. It never showed a code so we took it back cause they did say they would look at it. They called me to say it had gas in it but it didn't. We had the fuel tested and even had the headquarters do a test as well. They said it wasn't on them. They told me had new transmission. They got hot over the situation after my wife decided to drive back to the lot to talk face to face. 5 of the employees plus the owners came out trying to fight and yelling for us to get out before they called the cops. We never got hostile or offensive with anyone. We took the truck home and put new injectors in it drove it 2 days, and the transmission went out. They can call me what they want but they got me good and we wont ever send anyone up there. I'll probably get called a con artist like the last guy that wrote a bad review. Check out the intake. This oil was thicker than cake icing.
Edit to Add:
We had the fuel tested from our tank. We had my father in law get fuel from the station to have it tested. Never once was it offered to be "fixed" it was offered to be looked at. Please, call any decent diesel mechanic and ask questions. It should not have had a problem for years if it was sold in good standing. We spoke with SEVERAL diesel mechanics and cummins specialists. Be sure to question their vehicle maintenance reports, ask for car faxes, ask if the fuel filters have been replaced, if the intakes are clean. We have all the proof we need. One of the owners even said he drove right behind us as we pulled in the fuel station....at the diesel pump.
Edit 2:
If you have video great. The store has video too. I'm not sure why we would need to show yall the video when one of the owners said he drove right behind us and followed us to the fuel station. Aside from that, we also never drained the fuel nor stated that we did. We said we got some of the diesel fuel out of it. Not all of it. None of you ever asked for the stores footage. Your video will prove that too. Along with Rogers statement of a new transmission being put in this vehicle. I wrote my review and I'm done with the back and forth. I pray your video displays the same professionalism you all displayed when we tried to have a civil discussion.
Purchased a 2018 F250 King Ranch from this dealer. Very easy process, no hassling or overbearing sales bull shit. They are flexible and willing to work with buyers. Love the southern hospitality and customer service provided. The truck had a few minor issues(moon roof seal fell off & electronics in mirror) they literally gave me a whole new mirror to replace it & fixed the moon roof before we left. Could not be more satisfied with the truck & buyer! Nicely done GM Sales LLC! Will be back!
I bought a 2014 Toyota Tacoma. Truck was great! Roger really made me feel comfortable and not pushed. He was very good with handling the paperwork with my bank. 1 Week into driving the truck the A/C compressor went bad. Roger and the owners stepped up big time and made it right! They replaced the entire A/C system and also saw the fan clutch for the cooling system was not working properly. They fixed it as well! They went above and beyond to make my experience great! I Strongly recommend them for your Truck Needs! They had a great selection!
Update…. Both items are fixed and Roger was very pleasant. Roger said he couldn’t find our number to call us to fix it. He apologized for the “miss understanding”. Repairs took one day.
The experience started out really good. Found the truck we wanted. It needs back window fixed and trailer brakes worked on. He told us he would fix those. Everything else was as sold. It’s been close a a year we’ve been waiting. We called several times in the beginning and he needed to get parts and would call us. Call never came. I called a week ago again and he was going to look into and call me back. Guess what no call back ever came. Disappointed and aggravated. I’m a pretty patient person but a year. 😧
The salesman was very helpful and came in when they was supposed to be closed on the weekend. He helped me out to get the truck at the price I needed. This is my second time buying a truck from them. Highly recommended
Buyer beware. Being from out of state and not being able to see the truck up close and drive it I was looking for honesty about the condition mechanically and cosmetically. Told Roger the salesman I owned a tree company and this truck would be pulling a trailer 90% of the time, Was told the truck was in excellent shape, no warning lights and ready to go. Upon arriving the first thing the salesman told me was that there was a warning light about back up sensors. I was fine with that. When I was given the keys to test drive it the truck covered in dirt and didn’t start. I jumped it myself to test drive it. Then noticed there wasn’t just 1 warning light there were 4. Needed oil change, both rear blinkers inoperable and back up sensors. I figured no biggie I’d take care of it all when I got it home. I paid cash and headed home. Then discovered brake lights also didn’t work. And front left wheel was emitting a squeaking sound. Hooked up my dump trailer the next morning to get to work and no trailer lights. Discovered the wiring harness from the cab back was gone. Nothing. And noticed wiring underneath had been spliced everywhere. Dropped it off at my mechanics shop. After inspection it needed front wheel bearing , rear brake seal, parking brake shoes, front seat heaters inoperative, and needed over 6 hours of rewiring to get trailer lights and braking system to work properly and all lights operating as they should. If I had taken this job to a Dodge dealer it would have cost over 6,000$. Roger the salesman told me if there was anything major that was a problem he would tell me before I purchased. He didn’t. The dealer had the truck over 300 days in inventory so they knew exactly what they had. Because of the relationship I have with my mechanic I was able to get everything done for 2800$ I emailed the dealer because the sales guys phone didn’t work and was very professional in saying that I felt they should participate in the bill I paid for fixes. Because I was told there were no issues, No call no reply. Do yourself a favor and buy elsewhere.
By far the easiest and best experience my dad and I have had. We left out with all smiles and an awesome low mileage truck for an unbeatable price!! Highly recommend these guys for your next automotive purchase
So glad we made the 2 hour drive to Albertville! Roger was very knowledgeable and professional. We really appreciate the no hassle no pressure sales approach. We will look here first when we need another truck for our Dumpster Rental business! Oh and the dinner recommendation for Papa Dubi’s was on point!
This was a experience that I was a little shy about in the very beginning, but I was only looking at pictures until I called and got more information. I had spoken to "Roger" and the conversation was. I would say better than I expected. Really peeked my interest, so much as the more I thought about what was shared and told about the 2000 S-10, I had to drive from Western Alabama to the location of the 2000 S-10 in Albertville, Alabama. Once I got there was greeted very pleasantly by another great person name "Kenny" we shared some wonderful conversation and as inspected the Little Chevy S-10, I was amazed how "CLEAN" the unit was. Now mind you I have seen alot of S-10 in my search for something that was clean, and simple in the market that I was willing to go, and that search was nation wide and I am so glad that I came across GM SALES, LLC when I did because this is right for the budget, clean, and I mean extra clean, that the ashtray had never been used, and hear it is December of 2022 and the S-10 is a 2000, that is 22 years of clean. So clean that I was offered to test drive, that I declined because this 2000 S-10 was taken care and I could feel this unit is going to be perfect. The deal was made and I could not be any happier for what I was told about the unit, it was just like the pictures, clean and like new for a 22 year old unit. And hey Roger and Kenny your wonderful people for all your efforts, and I wish you all the continued success in what you do, and I will for sure keep you in mind if I ever need or want another clean unit like the one I had the great pleasure in purchasing from GM Sales ,LLC. Thank-You very much, y'all made this a great experience.
Sincerely,
Roy Mooney, Sr.
Western Alabama
I bought my first Cummins from them in 2015. It was a 2006 2500 4x4. Very clean truck and the buying experience was great. Never had any problems out of the truck except for minor normal wear and tear things. I put about 100,000 miles on it before I sold it and it’s still going strong, I would definitely buy from them again.
I don't understand all the negative reviews so I thought I would share my experience with this dealership in June of 2020
I drove 4.5 hrs to look at a truck that this dealership had for sale, I liked it and bought it. Because the truck had a rebuilt title and I was taking it across state lines I was needing to get it inspected again by the state of Ga. I expressed some concern to the gentlemen about this and he assured me that if the truck did not pass inspection he would take the truck back and return my money.
I realize there are risk in any business transaction but I felt comfortable with taking this one.
The last part is what impressed me immensely.
I was on the road headed home for a couple of hours when I received a call from the gentlemen we bought the truck from and he informed me I had overpaid by $600 (I paid with cash & check and didn't add correctly) so he informed me he would mail me a $600 check and he did.
I had a great experience with this dealership and would recommend them... Also I got a really nice truck that I love 😃
The employees are nice, but they are not honest. We bought a vehicle from here and have had nothing but problems. They make the vehicles look nice to cover up everything that is wrong with them. I would not recommend this dealership to anyone.
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