What clients say about AutoZone Auto Parts in Albertville (AL)
The team at this 6506 US-431, Albertville, AL location was amazing! We came to this store with a real problem with the vehicle- our vehicle was leaving us stranded about 30 miles from home. These folks were super helpful and went out of their way to help diagnose the problem, provide a solution, and get us back on the road safely. Truly patient and kind with us. The manager and the whole crew understand customer service and were happy to help us. Thanks a million!
Awesome place to get some help with my vehicle. We were having vehicle trouble and they were super helpful to get everything fixed and get us back on the road. I highly recommend this location. Super friendly staff, and they were very helpful to get our problem fixed!
Store manager went above and beyond. My truck messed up right up the road and needed a jump. I was desperate and calling everybody as it was 15 degrees outside. He is the only one who came immediately and got my truck jumped off and running. He has earned mine and my families full time business. I believe his name was Jorge
12/27/2025. Jason & Axel were extremely helpful. I had a part with a lifetime warranty that a roadside company purchased so it was almost impossible for me to pull up the account info. I had to get a hold of the roadside worker and he spoke on the phone with Jason, both him & Axel were of so much help & polite. Thank you guys so much
Customer service was great. I got what I needed at a relatively cheap price, and they were more than happy to help me install it onto my car too with no fee or anything. Guy was super nice. This location is awesome 👍
We had to stop here for gas cause we ran out and the store manager George helped us by getting us gas so please y'all come check out their place for parts or whatever, thank you again George.
R.O.S.S. of Marshall County would like to thank Auto Zone of Albertville for donating one of our door prizes for our Recovery Walk this year. It's always nice to have businesses in our community supporting the cause. Thank you so very much.
Jorge helped me out at the counter. I asked for help putting on my headlights and he fixed me right on up and even educated me on how to do it and the dos and donts! Was really satisfied with Jorge’s help! Will be back
I order from them if and only if I need a part the same or next day.
Everything they sell is overpriced, and the customer service is lousy with the exception of two workers
Customer service is lousy 3people working and still have to wait a while,one person busy with customer and on the phone the other 2 not even acknowledging me.The girls giggling and gossiping she only want to help the Mexicans .I mean come on, when u see someone in line and your not busy let be known you can help by announcing “can I help someone?” I been a long time customer but lately service awful must be new management
The Crew is very knowledgable , i was greeted as soon as i walked in and was offered help right away..Their must be a change in management from my previous visit because the store is starting to clean up and look organized ! I will continue to come back for sure!
Great variety and staff. Can order ahead and pick up later. Everyone seems to be knowledgeable about the tools and everything else you could be looking to fix your car. Very helpful will return.
I visited Autozone in the evening and was helped by Roberto he was very helpful I bought a headlight And Roberto said he would try to install the headlight for me if it was easily accessible. It took 15 minutes to install I was very grateful he was nice enough to take the time to help me. I will definitely be back.
Went to Auto Zone last week. They were not that busy. I waited 15 minutes for service. No one even acknowledged i was there. Guess i was too white to be seen. I just left and went to O'Rielly's instead.
Last few times dark haired lady has been rude and acts like your bothering her on top of her busy flirting with other employees. I just went next door and had no problems... They do know they have 3 More part stores nextdoor don't they ?
Javier was so nice and helpful and even put in my tag lights for me. The definition of good customer service was there 5 minutes max. Quick and easy service.
Was there ten minutes before an employee noticed me and didn't ask me if I needed help or anything. Went back to clowning around with the other employee. Manager must have left early because there was definitely not any work being done. Probably why I couldn't find the oil and filter that I needed. Still not on the shelf. Managed to find one of the many things that I needed but decided I might not ever get checked out so I put it back where it belonged, seemed they needed all the help that they could get. Won't visit that store again.
I came in there last night after a bad experience at the Gadsden location. I was given the wrong sparks plugs, parts I didn’t need and he forgot my brakes. Axel and Kane apologized for the experience but went above and beyond to give a stellar customer experience. They were having system errors and worked to get my stuff fixed for me. Best experience that I’ve had, and I appreciate all your help!
I stopped in to get my battery checked and it tested bad Shane was helping me. He told me my battery tested bad and showed me that one of my terminals was broken I purchased a new battery and a new terminal he installed both for me. I greatly appreciated all his help that day. I will definitely be coming back here instead of Advanced Auto.
Thank you
Bruce Baxter
Luis, Geo and John are very VERY knowledgeable in parts and advice. As I'm sure the rest of the people that work there are. So if your looking for courteous, professional help with your do it yourself projects on any of your vehicle's with AWESOME good pricing. Then the few extra minutes you spend waiting will be WELL worth your time.
The prices here are double what they are anywhere else, there were two people working and one of them had no idea what they were doing. The other had an awful attitude. She asked the one who didn't know what he was doing to pick up the phone and talk to someone who had been on hold, and there was nobody on the line and she said, "good. I didn't want to deal with him anyway." She kept being short tempered with my father and I and was very unpleasant to be around. We were simply being nice and ignoring her ignorance but I won't be caught in this store ever again.
Ordered the part wrong twice and never even apologized. Went to Napa across the street and they were extremely helpful and got the part ordered right the first time within 24 hours. I understand a miscommunication but there was no effort to make things right. Don't go here when the cheaper more skilled store is right across the road!
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