This rating is based on customer reviews, inventory size, pricing, and service quality
Sullivans Inc in Bessemer, AL draws sharply mixed reviews. Many customers report fast help, parts ready on arrival, decent pricing, and friendly, knowledgeable staff, with one noting a new manager. Others cite rude or dismissive service, nonworking or wrong parts, a strict store‑credit/no‑refund policy, delays in pulling parts after long drives, and facility issues (musty office, potholes). Inventory is hit‑or‑miss—some found exact pieces, others were told items weren’t available on pickup; a few note it’s a warehouse, not retail. Overall: 71/100.
What clients say about Sullivans Inc in Bessemer (AL)
If I could give a negative star, I would.
I called with a simple question and was met with complete rudeness. The lady I spoke to had a terrible attitude and was dismissive from the start. I was told she is the “top person” at the facility, which is honestly a joke.
The disrespect was unbelievable — she actually told me “good luck” and hung up in my face. When I called back to continue the conversation and requested to speak with the owner or someone above her, she said the owners were out of town in Korea. When I asked when they’d be back so I could follow up, she told me “never” and hung up again.
This wasn’t just a casual call — I was inquiring about my brother’s motorcycle jacket after he was tragically killed earlier this month while wearing their gear. The lack of compassion, empathy, and even basic professionalism is unacceptable.
I own two businesses myself and would never allow my staff to speak to a paying customer this way. Save your money and spend it somewhere else.
I will be in contact with the better business bureau.
She can have the day she deserves :)
4200 Bessemer Super Hwy, Bessemer, ALDiesel engine repair service
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