What clients say about R & M Automotive in Bessemer (AL)
I picked up my Equinox LT this afternoon. It looks fantastic!! For a minute, I thought I had the wrong vehicle!! The repair work is top notch and the detailing of the vehicle is fantastic..Thank you so much for making my vehicle look new!!!
I am so fed up with this shop. My car has been there for a month now. They keep telling me it will be ready today, tomorrow, etc. I'm at my worst end. Next stop is 6 on my side!!!???
I wish I could give a -0 review. Millie the new owner is very rude, unprofessional, and appear to have zero tact , as for as customer service. They kept my car for almost a month , for a diagnostic check. Initially I told to bring in at no charge, since the problem still existed from my initial service over a year ago... Fast forward the mechanic Rodney, never gave any concrete answers, and said it was quote " probably " in the motor. This was not what I was told initially by Logan, who no longer work there. I can see why!! After several intense conversations with Millie and Rodney, I got the car back , with no answers and no solution. Also, they serviced the car, and purposely would not give me an invoice , for what they had done unless I sign a waiver saying that I would not give them a bad review , or take legal actions .It appear that she does not want a paper trail for their poor and shoddy work. She actually accused me of lying about work that I had done previously to my car...i.e. having a motor installed . I have no reason to lie, and tried to explain to her that the car was still doing the exact same thing since the initial repair, in which I have documentations for their work . I was not told by Logan that it was a motor problem, but instead a sensor adjustment issue , each time I took it back... This is what i paid the labor cost for. When I inquired about why it was never mentioned initially, or any subsequent revisits, she got belligerent, advised me that I should have known to take it back to whomever installed the motor., then told me to pick the car up by a specific date, or they would charge for storage, and she still did not give me any proof of what they had done to my car. The poorest service ever, and I will be reporting to the BBB, and possibly more...
R&M Automotive is just simply top notch! Great customer service and the work they did on my truck looks amazing. I couldn’t be happier! Thanks to Austin and everyone at R&M for the great work.
Have visited them two times for some minor repair work and both times they did a outstanding job. They perform all kinds of repair services and I highly recommend them for your automotive Care.
They also do paint and body work along with computer diagnostics.
R & M automotive did an incredible job with my car! I highly recommend. I tore up my back bumper and they made it look better than before while also fixing my back left light that has been broken for a while. They also cleaned the interior for me and provided great service and communication throughout the whole process!
they replaced the transmission mounts on 2014 Ford Focus this past wknd, & 'gotta say, it didn't even run This Quiet driving it off the showroom floor that precarious morning at Jim Skinner back in 2015.
kudos gentlemen.
Best customer service in Birmingham! Logan is invaluable in explaining repairs needed & how to save money when possible. I trust them to do the right work to my vehicles without overcharging me for unnecessary labor or parts. I also find it reassuring that they have large contracts with area police depts, municipalities, & trucking companies.
I would recommend them to anyone my children my family my friends I am really pleased when I go there I truly love them they always have you covered my car rides like a new car now
Ask for Logan! I don't usually write reviews but R and M Automotive takes the cake. I'm writing this review so that you might know that if you are looking for a shop that will treat you fair, and will be honest with you and on top of that, will do the work like it's meant to be done, well your search is over. Highly recommended! These are my guys from now on. Thanks so much for reading.
Excellent service at a great price. I needed a brake job and they got me in and out within 24 hours. They noticed I was a hundred miles from an oil change and did that at the same time. They saved me a few bucks and a lot of hassle. I will be back for all my maintenance needs.
The ONLY repair and mechanic shop to use! Our dealership uses R&M Automotive for everything from service inspections to body damage. Truly a one stop shop. HIGHLY recommend to anyone looking for honest and efficient repairs.
If I could give this company 10 stars I would! I had a wreck in my 2016 Nissan Murano on June 21, 2019. I was so worried about getting the Pearl White paint to match. No worries they did a very, very good match, I was shocked and very pleased! They did not take forever to get my car back to me, it was fixed and ready within a week! That's very good service to me! I recommend R & M Collision to all my friends!
R & M automotive provides top of the line services and is a one stop shop. I have had nothing but great experiences with them, I highly recommend this business.
Wouldn't give an estimate, not sure why but feel like I spared myself a huge, overly inflated bill for work that's mediocre at best. Thanks for not being "interested" in my business, your competition was...work on those customer service skills R&M
My only interaction with this shop was over the phone thankfully and the owner was actually very rude, told me to take my business somewhere else and hung up on me because I asked him if they sanded and repainted wheels. I guess he's too busy for smaller jobs but hanging up on a customer is uncalled for when all I did was ask a question.
This was the owner. I would hate to actually have to do business with a shop with this kind of attitude.
4200 Bessemer Super Hwy, Bessemer, ALDiesel engine repair service
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