O'Reilly Auto Parts in
Rawlins (WY)

Since Sunday June 15th my smily reactions on the statement about making extra steps and about good neighbors is : “O’Raley Auto Parts!” It was the evening when a set of pretty good size potholes on the way to Rawlins WalMart “generously get me IN, leaving my poor Dodge dragging the left side of bumper and multiple underneath staff like wounded wolf is dragging its guts… Rawlins auto parts store O’Raley was not the first on my list to call, but it was first to help. When I helplessly dialed its number, I was not lectured not to trust the Google while searching, but asked what help I need. And help was provided immediately when I “crawled” there: Asa Oliver was the one who put together all falling things that I do not know names of, something was tightened, something - untightened, lifted up and attached back… I was able to bring my suffered car at home, and next morning to the shop… Thank you, Mr. Oliver! You are my good neighbor number one!

Traveling west on I-80 I had a heater hose give out on our Ram 3500. Hunter was very helpful, finding the right hose, and going above and beyond to help this 68 year old get it replaced. Thanks O’reily team!

For the most part it was good but couldn't get the other part of driver's door handle so I can open it from

Been in Rawlins over a year and every time my wife or I go in the service is always friendly and fast. I forgot to grab their names, but the 2 gentleman up front today even offered my son a toy because of how well behaved he was in their store. That next level of awareness and kind gesture was something that is missing in most stores nowadays. If you need to know how to be kind and gentle with your customers, come here to take notes!

Perfect service and very friendly Staff. We stranded with our European Overlander truck in Rawlins and the alternator appeared to be burned. The O’ Reilly staff did everything to help us with tools, parts and knowledge to get us back on the road.

In the midst of a daunting situation on I-80, these professionals at O’Reilly Auto Parts truly saved the day. Jeremy, Mike, Cody, and Makayla demonstrated exceptional customer service and expertise in assisting me with the necessary vehicle part. Jeremy's dedication and commitment to finding a solution, despite limited options, was truly commendable. Stranded in Rawlins, WY during a family trip from Idaho, I was grateful for their swift and efficient assistance. Cody's thorough assistance ensured that I had everything required to promptly install the part and continue our journey. Without a doubt, I wholeheartedly recommend their services. A perfect 10/10 experience!

I have been bless to have my truck running perfectly now. A huge thanks to Mike, Jeremy, and Alan at O'R's they were professional, knowledgeable, and deleted my parts.

Traveling all the way from Missouri, we encountered a faulty thermostat. My husband called and they were the most accommodating and helpful. Chad made sure we got back on the road safely, with no more worries!

Huge shout out to John and Chad, splendid guys. We had an alternator failure and they aloud us to utilize their tools to complete the task. They're the true meaning of leading their core principles, and their brand. Thanks again you two!

Called ahead to check availability, super friendly and polite. Went in later, plenty in stock. Worker was above and beyond friendly and helpful. Asked if I needed anything, remembered me from the call. Reminded me of the size wipers I needed without asking. He offered to install them for me, which is a free service they provide. I declined because I feel better trying to remember how to do it even if it takes me a few minutes. Would have loved this service as a new car owner when each junker had different style wipers and I was usually learning how to replace them in the rain.

Short Review: Friendly, knowledgable, and dedicated employees. Helped my wife and I out when we were in a big pinch and they saved our vacation. Long Review: My wife and I were having car issues on our 3000+ mile road trip vacation. We googled the issue, self diagnosed, and went to O’Reilly to remedy. We had little clue what we were doing. The staff was working diligently when we arrived, were eager to help us, and happened to have someone working with exceptional knowledge of our brand of vehicle. On the road after our trip to O’Reilly and we believe we indeed fixed the issue, with the help of the amazing people at this store.

The staff here are friendly, knowledgeable, and helpful. I needed new windshield wipers for my car. They found the correct ones and installed them for me. They also disposed of the old wipers. Excellent service.

Excellent service! Diagnosed the check engine light on my Genesis SUV as Oxygen sensors triggered by the altitude during visit last week. Advice (which was free) was it was safe to drive and problem should correct itself. Service expert was correct, 2 days while later crossing Iowa error message cleared. Thank you so much Oreilly, I am telling everyone I know about your free services.

Stopped in to see what sort of interior lighting they had for my teenage son's car. Found some interior light bars that he liked. Also needed oil and filter for it. The manual (paper and ink) catalog by the oil filters did not have the specs for a 91 Eagle Talon, but the gal behind the counter looked it up and went and got it off the shelf for us. Overall good experience, except for paying the new inflation prices for oil, etc...

Wonderful people work here. While traveling from Wyoming toward Utah I had a break issue on highway 80 at Rawlins Wyoming. I met a lady who manage the store and a staff there. They did help me all they can and provided all they can do. In less than 30 minutes, I was on the road again. Thank you so much O'Reilly in Rawlins Wyoming.

Justin at the Rawlins location went above and beyond with excellent customer service. I was driving from SLC and car began having issues. He was able to diagnose and solve the problem...saving me from having to go to hotel room for the night and fixing my car at an auto shop the next day.

There we were, journeying from Salt Lake city to Colorado Springs, when suddenly our alternator began to have problems. After a quick tow to the Rawlins Orielys, we were quickly able to begin working on the vehicle. The crew that works here is amazing, they were super hopeful and allowed us to borrow tools and one of the managers husbands gave us welcome hand in fixing the vehicle. I'd recommend that if you need something taken care of and are near this amazing store, you should definitely stop by.

Great job at O’Reilly’s just now in Rawlins. Thank you to the nice service from the young gal at the counter & to the man that put my new wiper blades on & showed me how to do it. Made my day so much easier & nicer! Wish I would have gotten their names.

Great place to get parts but some people who don’t know what they are doing. The manager chick she is the one to talk to she knows her stuff. Some of the others not so much. My husband has to help them out every time cause he knows his stuff lol. He likes talking to the manager lady she knows her stuff.

Normally VERY helpful people. however this day I ordered and paid for a part online. Set up a alt pick up person, my teen. The instructions state ID needs to be present, NOTHING about the card used for purchase. One of the older men behind the counter argued with me about their rule, on the phone while my daughter was present with all the indicated information to pick up the part. Claiming that the card could be stolen, sorry dude if it was it is the CARD OWNERS responsibility to take care of that with the bank. Nice Try. Change the information given to the purchaser and /or Quit making up your own rules!

Everything you expect plus... Went in with a suspected bad alternator, that I just wrestled out of my ford edge. Who makes this stuff so hard to work on? Anyways, Employee saw me come in and asked me right away if I wanted to test it. I said, "Yes Sir". So he took it and put it in his machine. It failed. He got me a New alternator, at a great price with lifetime warranty. He took the New Alternator, stuck it in the machine and tested it. It passed all function tests. He said he didn't want me installing a brand New "Bad" alternator.. That folks is why I go to O'Riley's!

I was in the middle of a horrible trip with countless setbacks, the staff on Sunday March 4th were a great help! They were able to find a fixture to replace the one which had stripped off off of my radiator. They had the tools I needed and I was able to make the repair! Thank you so much, your customer service was excellent you both deserve a raise!

While in Rawlins, WY, I had to pick up a part for my husbands truck on my way home. I went in and was helped by Michelle, who was completely rude. Every time I brought up something about the part and it didn't appear on the screen she would talk very rudely to me and give me nasty looks. I was so frustrated by the time I walked out. I took my business to Rock Springs and their customer service was amazing compared to Michelle's. I also get amazing customer service where I live in Logan Utah at the O'Reillys here. They always go above and beyond to help. Needless to say, I will never walk into that O'Reilleys again because of Michelle's attitude towards me. It's her job to help and be friendly with good customer service, and she has none. I even believe she was a manager. She was training a young man and was very rude to him as well.

Great service, Carlos was amazing help. Our service engine light was on and he used a computer reader to figure out the problem without us even asking and he answered all our questions and he just really helped my family out a lot, we have a 3 month old baby and the last thing we need is to be stranded so far away from home. Thank you so much!!!

Went in to return a broken part they sold me, just to get Attitude by the lady behind the counter Who had no idea how the system worked. She got help from a older guy who stood there and told me not to shop here again and go to Car Quest for all my Business.... 10/11/17UPDATE.....went in Wednesday to get fuel fittings. I asked to do a store Transfer from Laramie so it would be here the next day. Next day they blew me off and never picked up the items. So I ordered the fittings this time, making sure I double checked with the Employee that he had the threads correct. Next day I pick up my items and they were all the wrong threads. 2 other Employees ask me, didn't you double check with him yesterday, and i said yes I did.

Wouldn't even give them one star. My family and I showed up at 6:00 pm on the dot on Sunday to get some items because we're traveling from Utah to Colorado. When we showed up at the doors, they were already locked. The blonde lady who looked a little older wouldn't unlock the doors for us even if the clock still said 6. My father in law proceeded to tell her that we were traveling to Colorado and she just shook her head like she couldn't unlock the doors. It really looked like she didn't care. I worked in retail for a few years and we always kept our doors open a few minutes after closing just in case something like this happened. This was the worst case of customer service I have ever experienced. We had small children in the car and we could use our AC or our car would overheat (that's why we needed to go to this location.) I hope the blonde lady sees this and gets better customer service, I'll be calling corporate tomorrow morning.

Avoid talking to Polly, she will give you the wrong part the majority of the time, personally three times and I know most of my friends have the same experience. Bill knows the most and is wonderful when it comes to advice and understanding what you're looking for even if you can barely explain it. Tim will get you the right parts and is always super helpful and friendly!