What clients say about Hook'D Up Recovery and Salvage DBA Hook'D up Towing and Auto in Gillette (WY)
I will happily recommend Hooked Up Towing to anyone. Extremely easy to communicate with, quick and efficient with pick up and haul! Easiest thing about my day.
Donkey, our driver, was the man!! I would give 6 stars, if I could. Timely, funny and even empathetic and sensitive in a stressful time. A real personality and also gave us a ride to a hotel. 100% recommended. Our van hit a deer while passing through WY and was a total loss. We left the vehicle at his lot and he organized everything with insurance. ?
Hook'D Up Recovery did me a great service. Robert is an amazing and trustworthy guy. He towed my truck and stored it safely for multiple weeks while I sorted out my legal issues in another state. He even picked me up at the car rental company when I got to town. All of my valuables were safely where I had left them and not even a penny was missing from the ashtray. He also gave me break on many of the towing and storing expenses. If I ever need a tow in northeast Wyoming again, I'm definitely calling Robert at Hook'D Up Recovery and Salvage!
I recently had a vehicle towed, There was a bit of miscommunication about what got towed (partially my fault), but they handled the situation with patience and professionalism. Robert was super friendly, and even though there was confusion, they made sure everything got sorted quickly. The tow truck driver (Robert) was courteous, helpful, and made the whole process stress-free. What really blew me away was the price—this was hands down the cheapest tow I’ve ever had, and I’ve used several companies over the years. No surprise fees, just honest and fair pricing. Even with the mix-up, their customer service was top-notch. They stayed calm, flexible, and made sure I was taken care of. Highly recommend Hook'D Up Recovery and Salvage anyone who wants reliable, affordable, and friendly towing services. I wouldn’t hesitate to call them!
Needed a tow off a county road a ways out of town. Hook’d Up was fantastic, excellent customer service, showed up very quick for the mileage, and charged a fair price. I will definitely be giving these guys a call anytime I may need a tow anywhere near Gillette!
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I can’t say enough good things about Hook’D Up Recovery and Salvage. After a really unfortunate situation left our car stuck at another tow yard, I was completely overwhelmed and stressed about how to get it hauled. It was like the universe was against us to get the truck and trailer available, and it felt impossible to get everything together.
Tommy @ James Tire recommended I call this company, and I am so glad I did. From the moment I spoke with him, he was understanding, professional, and beyond helpful. He handled everything quickly, efficiently, and with so much kindness that it honestly felt like I could finally breathe again.
The level of service I received was outstanding—he turned a nightmare situation into something manageable and stress-free. I’m truly grateful for the way he went above and beyond to help me out. If you ever find yourself in need of towing or recovery, this is the company to call. Honest, reliable, and absolutely amazing to work with.
Highly, highly recommend!
The owner was nothing but nice and friendly. Great guy to talk with. Extremely helpful and honest. 10/10 I would use again and I would recommend to anyone.
This dude is awesome I had a semi I needed to get down here but bills absolutely broke me and he took payments and helped a broke kid out dude funny as crap too 10/10 would use him again gave me a stupid. Cheap price too
We got a flat tire and in less that an hour Robert and his kid were there to help us replace it with the spare one. Professional, efficient and kind, the technician you’d like to have by your side when something happens to your car! A highly recommended family business
We were pulling our camper about 6:30, going through Gillette. Leaf spring broke, putting the tire into the wheel well. Called these folks. They came out and asked me what I wanted to do with a broken leaf spring on my camper. I said, I really had no idea, I just need help. He said let's take it back to my place and see what we can do. A few hours later, my leaf spring was welded, replaced, spare tire on and I was back on the road. These guys worked tirelessly through supper to help. Good people to have on your side.
Robert was great to work with. Was able to pick up a fully restored vehicle and very mindful and took extra precautions like using soft straps to not damage it. Would definitely recommend his services.
Had a fuel pump go out on my East of Newcastle by Hells Canyon. I called him and he said he could head that way right away. Asked about price and it was a great price. When he arrived after about 1.5 hours, which was a great response time, and was getting in position, he had a tire blow from a metal stake sticking a few inches out of the ground. Nothing we could have seen. He made some calls and got a replacement headed that way. Never asked for any assistance on the tire. Very professional and would highly recommend. I did give him some extra for help for the tire since I knew his margins were low as it is, and this would erase any profit. He was very grateful and appreciative. Great guy that goes the extra mile.
? % recommend!
I was broke down on the side of the road and they came to help me right away and got me going again very soon and very reasonably priced.
I received exceptional service with my towing experience; the team was knowledgeable, trustworthy, and so professional. I highly recommend their high-quality work for anyone in need of reliable help on the road.
I can’t recommend Hook’d Up Recovery and Salvage enough! From start to finish, Robert provided exceptional service and made what could have been a stressful situation so much easier.
From the moment I called, he was attentive, caring, and genuinely interested in helping—not just getting the job over with. He asked the right questions, took the time to understand my situation, and reassured me that he’d take care of it. You could tell right away that he really cares about people, not just business.
When he arrived, his professionalism and personality stood out immediately. He was efficient and knowledgeable, but also personable and fun to talk to, which made the whole experience much more comfortable. He and his partner clearly run a solid, honest business, and they both went above and beyond to help in ways they didn’t have to. They were patient, resourceful, and made sure I felt supported throughout the process.
On top of all that, the rates were fair—no hidden fees, no trying to upsell unnecessary services, just honest pricing for quality work. That kind of integrity is rare these days, and it speaks volumes about how they run their business.
If you ever find yourself in need of a tow or recovery service, do yourself a favor and call Hook’d Up Recovery and Salvage. Robert and his team are the real deal—professional, kind, and truly invested in helping people. I wouldn’t hesitate to call them again!
I had a great experience with this tow service. Right from the first phone call, Robert was super friendly, helpful, and quick to figure out how to get us towed back into town. He showed up fast, made the whole situation feel less stressful, and was just a genuinely great guy to talk to. We had good conversations along the way and his positive attitude really stood out. I really appreciated the help and actually enjoyed the ride! Highly recommend.
Robert, his company and his true honesty were a godsend when we had vehicle trouble thousands of miles from home. What a great human being to encounter during tough car troubles. He’s the best
Called for a tow today at 4pm Robert was at my house 5 min later. He was nice and funny. He had my yukon hooked and dropped off at repair shop and I was back to my home by 5. Amazing company, quick and efficient . Thank you for making the process easy.
I was in a wreck on the day after Valentine’s Day. I needed a tow because my car was wedged under the other car. and not even ten minutes after the cop said he was calling a tow truck hooked up sowed up, and in less than 5 minutes got my vehicle unstuck and onto the truck. The driver even gave me a ride to his yard so I could grab some personal belongings. Then offered me a ride to my fiancés work so I could inform her of what happened in person. Then he bought me a coffee and took me to my work. He was extremely sympathetic, kind, professional, and knowledgeable about the questions I asked. I would recommend Hooked up towing and salvage to anyone who would need them.
It was Sunday at the end of a 2-day snowstorm and my husband backed his little pickup into a ditch on the farm we have. When I called, they were helping someone else right then, but he called me back in less than an hour. He got right out there and got him out very quickly. Such a nice guy, too!!! Very reasonably priced!!!
Amazing towing company, very down to earth. Robert is a good dude. He is great to work with. I highly recommend this man! Give him a call for all your needs!!
We highly recommend Hooked Up Towing in Gillette! Very nice, fun to talk to, quick and professional. Thank you for a great experience during a difficult time.
The man I talked to was really nice and helpful.
I was needing a hood latch so I can finish my front grill and take pics to sell my car. He said he wasn't there but I was welcome to come and take a look around o dud the next day and found a hood latch and he said if it matches go ahead and take it. If someone needs parts call him up and he will be a great help he also is a tie man if anyone needs that service.
Thank you I appreciated your help
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