Small Engine Parts Warehouse / SEPW in
West Bend (WI)

Did not come with screw or cap. Took me 3 hours to install. Had to go to ace hardware to get a screw and now have no cap. Old knob fell off somewhere. Don’t want this one to also. .

Nice people to deal with, just wish they would implement the same features to the website as other distributors I have and do use. Where there website actually let's you know if it's in stock instead of waiting like 12 days for it or having it drop shipped Woukd have saved some time. Now I'm dealing with a a angry customer due to the extended wait.

My husband and I really enjoy coming here. The guys at the counter are super helpful for someone like me that knows nothing about parts or small engines. They explain everything in plain English and don't use technical terms. We shop local whenever we can.

Ordered OEM gas tank for Tecumseh engine for great price. Fast service well packaged. Highly recommended.

SEPW had the exact throttle cable for my Ryobi leaf blower. It was shipped quickly and arrived on time. Excellent shopping experience.

Good price. Quick delivery with reasonable delivery charge. OEM air cleaner for Tecumseh 3 hp. Would buy from SEPW again.

Ordered a couple of parts, realized I didn't need them after all and asked customer service to cancel. They handled it quickly and cheerfully with no fuss. The only hiccup was that there didn't seem to be a way to cancel the order on the website, but would definitely buy from them again.

I placed my order and then read the reviews, don't believe everything you read. Firstly they have the best price, and shipped as promised, my parts were difficult to get anywhere else, they got them for me and shipped in a very timely manner. Highly recommend. I am located in Canada, and these parts were unavailable in Canada. Thank you Small Engine Parts!!!

I had a question about a listed item that was responded to very quickly. I attempted to purchase the item from another company in October 2024 and was still waiting for it in June of 2025, upon cancelling that order and communicating with you guys, it only took 4 days from my initial email to receiving my item. I am highly satisfied with the services that you provide and I will be back, thank you for the great experience!

Ordered a part on their eBay store. Item was shipped in reasonable time. Tracking showed item as delivered, I checked within 30 min, however it wasn't there, nor was it in the neighbor's boxes. I waited several days to see if it would arrive. When it didn't, I contacted seller who advised me to contact shipper. I called USPS and gave them the tracking info. I never received a return call. I contacted the seller again, who advised me to go to USPS with the tracking number as they could track the package with GPS. As I don't have time to take off work & go to the PO, I appealed to eBay and was denied. I'm sure if you have a positive experience with this co it will be fine. If you have an issue, their customer service is terrible & you may end up paying for something & not receiving it like I did. They don't have any interest in solving issues. Buyer Beware!

Very poor customer service. They never have anything you order in stock. Do not waste your time with this place. Especially if you run a repair shop as we do. You might get your parts 2 to 3 weeks after you order them. You will have to call 3 or 4 times to complain first. At no point was I disrespectful. I was hung up on after being lied to not once but twice by your staff. Your employees told me you had the parts in your warehouse and would expedite shipping. This was 5 days ago. Then when I called again cause 5 days later still no tracking. To be told it was not in stock and would take atleast 6 to 10 more days. I said I need a refund please cancel the order. I was then given attitude by your staff and hung up on. Never again. I would encourage others to stay away as well.

I do not recommend this company.. they do have lower prices but takes 2-3 weeks to get orders. Parts were supposed to be delivered 1/25/25. ..today is 1/28/25 and parts are unknown whereabouts …. They need to use a more reliable shipping company...UPDATE... company refuses to refund purchase because item is still in transit even though USPS considers it lost in transit!!

These guys are impressive. Cheapest price and quality genuine parts (I ordered Echo). On top of that service was great and communication over email was fast. Order with confidence.

NO REFUNDS and slow to fill orders. I waited 3 weeks for a part. I expressly ask if it was returnable in an email. Which I still have as evidence for the credit card company that I am asking for a refund through. Close this business. Dishonest and terrible service.

Ordered out of stock part. Took maybe a week and half for him to ship and it arrived early. Very prompt communication. Would order from again.

They don’t stock parts, over two weeks to get a common part because they had to order then took them 6 days to ship, never had to wait this long for parts!! Then they had an attitude about it! Do yourself a favor and go somewhere else! Don’t take my word for it, read all the reviews with the same problem!!! This place is a joke!

Awesome company, they were able to get a bag and frame for a self-propelled push mower, that I could not find anywhere. The parts arrived quickly and were well packaged. I do not remember the 2 guys names that I delt with, (sorry) but you guys' rock! Thanks, SEPW.

Great place depending upon who you talk to that is. Wasn't told my parts weren't in stock. I had to inquire. Then kept getting the "it will be here tomorrow" again and again. Finally called. Talked to someone who knew what they were doing and got my parts out the same exact day. Call customer service. Don't email them if you need help! After 2 1/2 weeks my parts finally arrived. Will do business with them again. But will make sure to call first!!

Order 2 coil packs for my 25hp Kohler engine. Called them up to confirm I had the right part no. They explained what the number code meant, checked if it was in stock then I ordered on line. Coils arrived in mail a few days later. I would recommend them as a parts resource to anybody!

Ordered part for my small engine, the website did not show item as being backorder. A week later, I received an email saying it was backordered 7 to 14 days. Got in touch with them on the 14th day and they told me another it would be another 2 weeks. The only good thing about them is their prompt refund. Never again. Not quite sure how you can call yourself a warehouse, if you don't have an item don't list it on your website. Total waste of time.

Ordered a new muffler for my snowblower on March 5th. Received an email on March 8th saying it was out of stock and would ship in 10-14 days. Have not received an update since. 79 days have now passed since my initial order. I sent an email 3 days ago requesting a refund - no response. I have run a business for 30 years, and would not be employed if this is how I operated. Very poor customer service.

I had found part numbers online so I didn't have to have them look them up. I ordered parts in the morning and they were shipped out later the same day. Parts arrived a few days later by USPS. Parts were OEM Toro parts for a snow blower. Price and experience were both good - no complaints. I also needed some addition parts after digging in more, and this Toro item was not in stock. The gentleman that answered the phone was quick and helpful and provided an estimated date when it would be available.

Needed to order parts for a rider lawnmower and I figured I would order the parts online as it would be easier and their website showed that all of the parts I needed were in stock. I had a feeling I should have read the reviews before ordering from this business. I ordered my parts on April 30th and got confirmation stating it would be shipped in 3-5 business days, (cool right?). Well I called this business multiple times (different days) and last week they told me it would arrive by the end of THAT week. Still no parts, I called again on May 18th and they tried to tell me my package was lost and that it was UPS's fault and it would be delivered May 19th...still no parts. Now if it really was UPS's fault why did I receive the night of the May 19th a confirmation that it was shipped. Will not arrive until May 22nd. FINALLY, however it is not UPS, it is coming through USPS. Word of advice to the business owner. Do not try to blame a pandemic or other businesses for your laziness, take responsibility. I live in Wisconsin there really is no excuse for this long of a delay but hey I guess you get what you pay for. Will not be doing business with them again!

I'm leaving my original review below, but here's an updated one because I think they've improved, and I was very happy with my last order. I ordered 4 parts on 4/28/2021. After a day or two, I got an email saying that some of the parts were not in stock and had to be ordered from their suppliers. (This alone is an improvement because last year they simply didn't tell me why my order wasn't being fulfilled until I called, so I really appreciated the email so I knew what was going on.) About a week later, I got another email saying my order shipped, and it arrived a day or two after that on 5/7/2021. I obviously would have preferred if they had everything in stock in the first place, but even so, I got everything pretty quickly. One suggestion for them: Put an indication on your website if a given part is in stock or not. I would love to know ahead of time whether it's going to ship out immediately or if I'm going to be waiting extra for it. It's understandable, but they don't ship out ANY part of the order until ALL parts of the order are ready. Especially because of that, I would like to know before I place the order which parts are currently in stock and which will have to be ordered from the suppliers to fulfill my order. Nonetheless I'm happy with this place, and they were pretty helpful last year when I had some issues and called them on the phone. ORIGINAL REVIEW SOMETIME MID-2020: I don't know if this is the normal for them or not, but order fulfillment is INCREDIBLY slow right now. My order on May 4 didn't go out until May 18. My order on June 2 still has not shipped. That said, they seem to have the best prices on most things, and when you call the store, you get somebody right away who is friendly and helpful. Hopefully things improve, but if you need something sooner than a month, you might want to order from elsewhere right now.

I hope this isn’t normal for them, but I ordered a part JUNE 9th. Website first stated shipment within 3 to 5 business days, then it changed to 7 to 10 business days. But after 6 weeks or 28 business days, still no shipping update. I called and emailed them multiple times for updates, but was told it’s all Covid19’s fault. So, I canceled my order and went to Amazon for same part for $30 more, but it shipped the next day and I will have it in 5 days or sooner. SEPW needs to communicate to the buyer of the delays. When signed into their site, my status NEVER changed in 6 weeks, “Waiting Fulfillment”

Looking at the past reviews of this place it seems that something bad has happened there, very bad. I put in an order for a few smaller replacement parts for my lawn tractor and a wheel on the 7th of May. I figured with this virus panic that maybe it would take a bit longer to ship than the 1 to 3 days stated on their shipping page and on my receipt. I sent them a message on the 11th stating that with this pandemic that I would expect it would take some extra time and would they please let me know of any delays. I again messaged them on the 12th, 14th, and 15th without any sort of reply. My message on the 14th mentioned that on their website it stated shipping in 1 to 3 days or they would contact you about the order, The morning of the 15th they changed their shipping policy to show delays in shipping over the pandemic! I did not contact them again until the 20th when I filed a claim against them with PayPal. That afternoon I got a message from them apologizing for the delay and asking if they should ship my partial order as the wheel is on backorder, I answered them within 45 minutes telling them YES please ship my parts.Messaged them twice again only to be ignored for 2 more days until Friday when I get an e mail stating that they are cancelling my order!!!!! 15 days wasted waiting for them to just screw me. Spend your money as you wish but this is the absolute worst business transaction I have ever been part of, I am 59 years old. Ordered the exact same stuff from another reputable supplier on Friday the 22nd, Memorial Day weekend, and they say because of the Holiday my order may not arrive til Thursday. THAT is customer service.

Jerry was great! I placed an order online on Sunday and was called Monday morning to discuss the shipping options. Since I had ordered a mower deck, Jerry explained the difference options and checked into UPS and DHL for me. I ended up just sending my Brother-in-Law to pick it up. They quickly refunded the shipping that I had paid and worked out a time for him to pick up my order. I hope I do not need any other parts too soon, but if I do, they will be my first stop. Thank you SEPW