What clients say about Westside Auto Center, L.L.C. in Hartford (WI)
I had issues with a loud exhaust and took my vehicle to another local shop and was quoted over 2k to fix my 2005 Toyota Camry exhaust. Took it to Westside and it cost me $270. The next day o got an oil change at Valvoline and the techs asked me who did my exhaust. I told them Westside and they said it looked like the weld job came from the factory they did such a good job. I will definitely be a returning customer!!
They are the friendliest people and give excellent service. I.drop my car off and they provide me transportation back home. Would recommend them to everyone.
AC Condenser was leaking. Watched a video, realized the exhaust manifold would need to be removed, decided to take it in, exhaust studs can be a bear. I typically do all of my own auto repair for the last 25 yrs. Service rep called and said we found a crack in the exhaust manifold you will save money replacing it now as we need to take it off anyway. Hmmm was just running car, had my head under the car, heard nothing. Said ok, but figured the tech cracked it. Got the car back, was charged for a new manifold from NAPA and some exhaust studs. Car immediately through an error code for down stream O2 sensor. Looked at the work, they sold me a USED manifold ( I confirmed it with NAPA they would never sell a rusted manifold with boneyard chalk markings on it.) Down pipe was dented pretty bad where tech tried to align the manifold buy using a stand or hitting it. Anyway beat so bad the catalytic converter that was fine and the filter pulverized. Went back to West Side, talked to Bruce. I basically accused him of fraud for selling used parts and he just kept shuffling papers, wouldn't look me in the eye and said, " thats what was in the box." This begs two questions, 1. why would you use it? 2. How did you know, did you do the repair? When someone is wrongly accusing you of something you typically have no issue looking them in the eye. So, repaired with used parts and charged for new. Bashed down pipe and destroyed catalytic converter. Can't prove tech didn't crack manifold but I suspect it. 20 year customer, never again. Sucks to leave this review but.....own it. I would fire the tech that did it, not stick it on the customer.
I see you responded to the review. Having a receipt from NAPA means nothing when you put used parts on a car. I already replaced the cat pipe. How do you explain that part on my car? Everyone, below is a pic of a supposed brand new 2 day old exhaust manifold that Bruce has the receipt for. Thanks for not answering the question Bruce. If you paid NAPA for a new manifold, why did you install this junkyard piece? You billed me for a new one?
We have brought our daughter's car in for service multiple times and each time they have addressed the issue at hand without leaving us feeling pressured to address things that were not neccessarily the main issue. The pricing of repairs has been fair and reasonable. It's why we keep going back to them even though were nearly an hour away. Our daughter has even been able to take her car there herself and never felt talked down to or manipulated in any way. We appreciate the kindness and great attitudes of everyone there.
I take both my vehicles here. They are trustworthy shop with reasonable price. I highly recommend Westside to anyone looking for maintenance and repair.
I bought a 2014 Chevy equinox from this dealership lastyear and have had nothing but work done on it. I bought it and thought I could trust them. My vehicle has under 80,000 miles and it’s already back in the shop again. With engine issues now. Do not trust dealership! I am so disappointed with this dealership and will shop somewhere else!
What a relief to have discovered trustworthy Westside Auto. The customer service is Exceptional! Bruce and April took really good care of my nerves and my car.
April and the Team at Westside Auto are top notch. They took time to answer all of my questions and prioritized the sensitivity of my repair. Their pricing is fair and will not over charge you for something you need to have fixed. We have taken four vehicles to this location (multiple times) and have been happy with every service. They recently helped out with a used car inspection for a reasonable rate. We are very happy to have found such a wonderful locally owned shop.
Service and work on my vehicle was good, lowered the stars because my Equinox today came back smelling as if the mechanic was smoking cigarettes the entire time inside. I have cloth interiors and two cloth car seats for my kids that stayed in the car.
We've never had this issue before at Westside and have had nothing but good experiences outside of this, and we hope that continues in the future.
Awesome service! Top notch people that go above and beyond. I bought a used car and took it on for an inspection. They gave me a prioritized listing of the work that needed to be done. They are super affordable. ALSO they are friendly to military veteran customers!
Always a friendly and knowledgeable staff. They will always take the time to answer any questions or concerns a customer has. Greats service. My vehicle is always repaired in a timely manner. Always done on time or sooner. They have worked on several of my vehicles and I've never had a complaint with the work or prices. I would highly recommend Westside to anyone. Great service and people.
I have always taken my cars here. I ended up going to "The Neighborhood Mechanic" and he said I had 2 things wrong with my car totaling around $3000. I obviously had to get a second opinion where I had always went 1st their price was HALF of what he said it would cost. When I dropped my car off they called in about an hour saying nothing needed to be fixed I only needed an oil change. This shop not only does awesome work they are TRUSTWORTHY and that is a #1 for me in any service. Thank you!
Buyer Beware! I took my car in because it was showing a "check engine" light. I put my OBD II tester on it. The code was a P0456 EVAP Small Lead. I was shown a service bulletin that said to replace o-ring on vent control valve. Something the shop said I would need drop the fuel tank, which is absolutely untrue. I have already replaced this o-ring. I spent $72 for a tech to hook up a OBD II tester and verify the code I said was correct. No testing of the system to verify there was an actual leak. I am extremely disappointed and would not recommend any one to take their vehicle to this shop.
I can't even count how many of my cars these guys have taken care of throughout the years. Their service is amazing. I trust them 100% and love the friendly atmosphere in this place. And then there is Ruxin, who keeps me company while waiting for the oil change.
Great Shop- 1st time there being new to the area and will be back. Had a flat tire, called them and they got me right in. Left the car and they called an hour later with it done. Patched it correctly ( from the inside) and even picked me up at my house when the job was completed. Reasonable pricing. Can't ask for anything better than that.
I have brought many of my vehicles in for service over the years, if I cannot fix them myself or need further diagnostics. I have lways have had great results. West side is always honest they will answer any questions and will try to give many options to get you car back on the road. I wouldn't go anywhere else from here on out.
Great auto repair shop. They are honest, professional and can do it all. I have had many of my vehicles worked on by Westside. They don’t try to “upsell” you. Will offer alternatives and recommendations. From basic service to major engine work, they are the ones to take your vehicles to.
Great place. They've always been quick to get us in for any issues we have had, and quick to get us taken care of. Very friendly staff, have gone above and beyond for us and jave been reasonable price wise, as far as shop prices go. Will continue to bring my cars to them for whatever problems arise. 🖤
I have been using Westside exclusively for all of my automotive needs since moving to Milwaukee 6 years ago. These guys are awesome. Their prices are very fair and transparent, they always meet their scheduling commitments and most importantly, I have never had an issue with their work. Recently had a weird noise recently on my 2015 Subaru Outback and it turns out is was just a loose part which they fixed for $50. Incredibly honest and easy to work with. In addition they have a shuttle service that allows me to drop off my car and they take me to work and pick me up when the work is done. Ryan and Shawn are a pleasure to work with and they are always looking out for my best interests and never trying to upsell me. Best auto service I have experienced in my 40 years of owing cars.
Westside Auto Center does excellent work and at a reasonable price! They sure know how to make newcomers to the community welcome and provide comfort in knowing your vehicle is in good hands. We are very pleased and satisfied with their work and customer service. Shout out to both Shawn and Ryan!!
We've been customers for years. I always feel like Ryan is looking our for me as a customer, and I trust his opinion. We've always had great, timely work done on our vehicles at a fair price. Most recently they helped me navigate an insurance claim, and were able to get my vehicle back up and running. Not to mention the friendly smiling faces when you walk in :) Thank you Ryan and Westside Auto, I am a loyal customer!
Ryan is a rock star. Super helpful. Fit me into the schedule to look at my truck. Found the problem, ordered parts from the dealership and had it fixed! All within a couple hours. Staff was super friendly and great to work with. Will do business with again.
Their staff are very friendly and knowledgeable. They have always fixed things right for a fair price. We have trusted them for years to fix any of our multiple vehicles with any problems that we might have had with them. If you fell a repair is not right, take it back and they will make it right. They are a locally owned family business, and they treat you like family.
I moved here from Texas and ideally it's a pain finding a good mechanic anywhere you move but Westside Auto Center has made that so easy and care free for me. Anytime I come in, Gary takes good care of me and makes sure I get my car back as soon as possible. Couldn't be happier to have found a mechanic close to home and reasonable in prices.
We recently were looking to buy a Trailblazer from TL Motors, which is 2-1/2 hrs away from us, and we wanted the vehicle inspected before deciding to buy it. I called Westside on a Monday morning and they were able to get us in that afternoon. The staff were great, and the inspection was very thorough! Everything from tires to ball joints, 4 wheel drive, horn, windshield washer, power windows, and a ton of stuff more. The cost was reasonable, at only $54.95 plus tax. Even at $100 it would have been worth the peace of mind in knowing whether to buy the truck or walk away! Too bad we don't have this business locally. Their professionalism, knowledge, and attention to detail would be a Godsend for our area. We highly recommend Westside Auto Center, LLC, and would trust them for anything major as well.
I have been a customer for years and Westside never disappoints. Or car recently had a major head gasket failure and they advised us of all the issues, the causes and cost ahead of time. They also check your car over thoroughly and discuss possible future issues. When we left we were more confident in our vehicle than ever. Thanks Westside!
My Toyota broke a strut on the way home from work. Didn't have a lot of extra money to pay for over the top prices for work. Ryan told me I could get my own parts and they would put them on and got me in and out next day. Truck rides great and very happy with the work and quote for the work. It came in under what he told me. I will recommend this shop to everyone that needs work done.
Great service. They were able to get me in on time and called me with an estimate within a couple of hours. I knew I had killed my brakes and was expecting the bad news that I needed new rotors as well as brake pads. They completed repairs quickly and on time. I'll be going back for service as it is very close to my house.
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