Cousineau Auto Parts, Inc. in
Schofield (WI)

Had to drive 10 mi to get there and not have the part tell me it was in cousineaus in Appleton

Not a lot of selections, but at least no charge to get in, like other cities, it's alright.

BILL! Thank you. Tried to make an order on the website but the world's Internet has been giving issues. Gave the number a call and had absolutely a nice time discussing the part I needed. I am looking forward to the next purchase! Thank you!

Horrible experience. I called in advance and whoever I spoke with made it sound like they had the parts I needed and could just pick them up. I drove over 2 hours to pick up my parts to only be told they would be ready in about 6 days. I made the 2 hour drive again to come home with half of my order and the other half they didn’t have. They charged me $145 for a bumper they never had. I was promised that day they would send me the bumper. I waited almost 2 weeks and didn’t receive anything so I called and asked if they shipped the bumper. They said they did. After another week of no bumper I call again and they say they never shipped it but it was ready for pick up. Then I was on hold for 40 minutes and then told never mind we don’t have your bumper. Horrible place to deal with.

Horrible service. Unprofessional customer service. Spoke with a Bill and he was not helpful, slightly cocky even. Was looking for a part for my 14 Escape, and with how they run, I’d rather buy new then by local. Very unfortunate how it use to be a great place but with in the last 20 years, it has gone down. Don’t recommend.

Great prices. Hands down the worst place to try and call. Friend and I spent a WEEK calling EVERYDAY, left messages with various random extensions. Ultimately, with my eyeball twitching, I tried leaving a message for the person who buys cars. Miraculously our phone call was returned in thirty minutes.. So good for her. Part FINNALY got paid for.. noone ever bothered to call, text, email, or smoke signal that the part was ready for pick up.. just rolled up and hoped it was ready. One girl up front, on the phone while multiple lines were ringing. Doesn't even look at us. No hi be with you in a second, not even a slight nod to acknowledge our existence... We waited for 5 minutes. The most helpful person was the gentleman with the limp. Terrible.

Pick and pull is from open to 4pm and prices are market value. Might as well just buy it from rock auto for new or ebay. Not like how it use to be scrap prices.

I'm assuming they're too busy dealing with other businesses to deal with individual customers. Their phone automation system runs you in circles, they don't answer their phone, and they don't reply to inquiries made through the "car-part" website. I spent far too much time buy a part from them and it was a completely fruitless effort.

Extremely disappointed, I own a local garage/dealership. The first engine I received had bad water damage was completely full of carbon and supposedly had 40,000 miles on it. The second engine I received had a bad water pump and needed the timing replaced. After going through all the work of putting the engine in timing and water pump, the engine ended up having issues with cooling intrusion. 1.5l ford. The sales representative knew from weeks after installation that this was an issue. I left at least five voicemails with different representatives and called a dozen times. No response. I personally never buy another thing from this establishment.

got damaged my parts during delivery. listed parts were a-conditions, but received rusty and damaged items. Christina give me email to upload pictures. I did that and never got respond. I would not recommend this place

Kevin is the absolute best person to work with, fast and responsive always has what I need for the best price- As a shop we truly appreciate his service if you need it done right go to him only!!!

Kevin has excellent sales service very efficient very well spoken and very knowledgeable on car parts will be shopping here again

I went back with a buddy all a sudden there is 5 guys on me cussing me out saying they sent a guy to kick me out. Never did and the reason I’m banned is I was “running from the guy” all there parts are junk never go there! 0/10 for customers service guy was watching discord as I was trying to order parts.

This place is a joke. Worst customer service possible. Don't buy anything from here if you expect to receive it. I order three things from here in the past month and they dropped the ball on all of them. It like they don't want to make any sales. Unbelievable

Absolutely the worse parts experience I've ever experienced. Ordered a part, paid f9r said part and told to get it in Appleton. Only to find out it's in westen (which is way closer to our home). Company had us drive all over and they didn't even try to make it right. Instead blamed us for the issue. So, Then we traveled the extra hour and a half to Westen to wait another 30mins for them to take the tire off. I'm reporting them to the better business bureau for sure. What a mess. I can't believe how rude they were. Do not suggest. I used to work in parts and I have never seen such incompetence.

Don't ever believe the shipping dates this company tells you. They have the most disorganized delivery system I have ever dealt with. I ordered my part on a Wednesday the sales guys said it my part was sitting on a shelf already pulled and it would be delivered Friday. Friday came and went, so did Saturday, Monday and Tuesday. The sales person was rude and told me if I needed it earlier to come pull it out myself. This company is a joke and left me stranded for days just to make a sale.

Prices are insane here. Most recently they tried to charge me $10 for a broken cup holder and tiny cracked trim piece off a 30 year old car. That’s 1% of the cars max bluebook value. 😂 Won’t be coming back here. Not worth the time in the yard with so few (very picked over) vehicles anyway.

I ordered a bumper from them on Friday afternoon and the lady told me I could pick it up on Saturday before noon. I called Saturday morning and a rude guy named Zack answered the phone. I asked him if they would have the bumper ready for pickup before noon and was told " We don't pull parts on Saturday." I told him what the lady had told me and he said I guarantee me she didn't say that, basically calling me a liar. I started to ask him if that's how they do business but he hung up on me. The bumper had to be prepaid which I did. If I would've known I wasn't going to get the bumper on Saturday I wouldn't have bought it. Will never buy anything from them again. I wonder what problems I'm m gonna have getting my money back

Had a great experience dealing with Michele at cousineau. Her attention to detail, and due diligence in making absolute sure she would be getting the correct rear end for my 2003 pickup was refreshing! (I had a nightmare experience with a different business, sending one that was junk, then a second one that wasn't even the right one. ) I should've tried cousineau first. Michele's professionalism and follow up will make me come back to them again.

Called them about getting a wheel for my 2003 Avalon, talked to a Michelle and if she had one available she said yes discussed price and I said go ahead and order it. About a week later was getting in my car to do some errands, and my neighbor flags me down, got a package at my house for you, so took it in and opened it and it's 2000-2002,6 spoke not a 03-05, 5 spoke wheel also a 15" not the 16" that I need, so anyway she gets back from vacation and finally get in touch, she told me she ordered exactly what I told her to order, so someday when I grow up I will be able to figure out where I live, what year my car is an what size wheel I need, normally I deal with hilltop but I'll never do business with cousineau's again!

It's a junk yard so, if you're looking for welcoming, friendly service with a smile... yeah, they don't do that. But, if you're looking for a large selection of almost useable old parts at mostly ok prices, this is the place. Caution: Be careful not to approach the angry lady behind the Cashier counter unless "your papers are in order" ~ scary.

I would rate a 1 star, but some of the workers were very helpful. What ruined my experience was the lady at the checkout. I pulled my own part, which was a broken cap for a washer reservoir. It was the only one I could find for my car and she said "$10 CASH" I explained I could buy a new one for $8 thats not broken.... she then proceeded to tell me I can go buy my new one but I'd need to take this one back and place it exactly where I found it. Very, very rude woman.

Bought a 3.6 litre dodge engine on line through these clowns, supposed to have 31,000 miles on it. What was delivered was one with over 349000 miles on it, clearly a core engine was sent to me, 2 bad cams, metal all through out heads and oil pan, complained and another one was sent out just as bad, They only wanted 1 back,now stuck with yard art! Always do a vin check on the part you get, Especially from these guys, Thank god I got my money back!

They closed at 5 on Tuesday. I started calling at 4 to see if they had car part I needed. I was on hold for over half an hour, then a woman answered, saying, "hello", and I said hello back... Then it was silent..I could hear we were still connected, so I said, "can you hear me".. Then she just hung up. So I called back to be on hold again, but y this time it was 4:30ish pm. Again, I was on hold for awhile but not as long, this time someone answered & was able to help me with the parts we needed for our car. However we would have to prepay before they'd send their part remover guy out. So first thing next morning, we were out there and took care of payment with receipt. A few hours later return to pick up the parts and my husband who's knows a lot about cars, told her that what we ordered wouldn't work for our car as it was missing a piece that our cars old part had, but she assured him that it would fit any car of our type 2013-2017. So we took it home and ran a few errands and then hubby got to work.. He was back in the house within less than 15 minutes saying it's not going to work. He was quite upset for various reasons as we had plans to go out of town just him sky i for a few nights, just to be together and away from kids, grandkids, work etc.. Then the day we were supposed to leave the radiator blew, so that was the part we needed, plus the fan assembly kit, the farm assembly kit is perfect, but the radiator she gave us wasn't, so yes very upset because he told her specifically while we were there that it wouldn't work, and he even brought the extra piece that goes on the part we had on the original.. That the used one we were getting did not have, but again she insisted it would. So another day home, have to wait till they open to take it back and looks like we're going to have order the part online... Unless a miracle happens tomorrow. Fingers crossed it does, we need this time together, alone, to do whatever we want, without having to worry about rushing home, or babysitting, or playing taxi. Ughh. Other than this experience today, all of our other experiences with them over the years has been excellent.

I have dealt with Kristina on a weekly and daily bases. She's well knowledgeable about the parts I ask for and the prices of them as well. She's always very professional ,friendly,fair and considerate. When I go to cosinous for parts I always like to deal with her and also send people there to find the parts they need. To me I feel like she's the parts lady and makes me want to take cosinous auto salvage over any other places cuz of the services and the parts being there in a timely manner and the help and friendly services given : Kristina:

The last time I was here was about four years ago. The person I worked with was very helpful and provided top notch customer service. I went there today and one person gave the other "the look" because they just got done "helping" someone and wanted to finish their donut. The person that "helped" me didn't want to. So, I left, and won't be back. I'll just shop online.

They have just about any kind of used car part you could need. Called them, and they pulled it aside and gave me an order #. When I went to pick up the item it was as described. Gave the man at the counter my order # and he went and got it and carried it to my car for me. Good customer service this time around. Thanks, Connor!! Price was comparable to other similar items advertised elsewhere, but slightly higher.