Cole Chevy GMC in
Bluefield (WV)

My experience was very positive and Brenda is very kind and helpful.

These guys charged me like 90 dollars to check my battery after I had taken it 2 days before to get the truck checked.

Shane reached out and setup a time for me to view my truck the next day. Super nice and Crystal was super easy to work with. Easiest car deal I’ve ever done. Will be a repeat customer here highly recommend

I have to say I am so grateful for all the hard work that Michael Newton did for me while I was in the dealership. He ran his legs off. He LISTENED to what I was looking for and when the numbers would not work for one of the cars that I chose he immediately found another fantastic option. I will 100% refer any of my friend and family to Cole Chevy and specifically to Michael Newton. Chris Froy also took care of the paperwork in a quick manner which was very appreciated.

I had a great experience buying my 2024 Subaru Outback Limited. Everyone was friendly, helpful and made the whole process easy and stress-free. Even though I didn’t have established credit, they were able to get me approved and even worked to get me a lower interest rate. Everything was explained clearly so I knew exactly what to expect. Big thanks to Shane, Kyle and Chris for going above and beyond and making this such a positive experience. I’m very happy with my new Subaru and would definitely recommend this dealership especially for first-time buyers or anyone worried about financing.

I was under them impression that I bought a diesel truck and it turns out it was gasoline, this was found out when I fill the truck 1/2 full of diesel and paid $1400 + to get the system flushed at a chevy dealership where I broke down. This happened on the verge of a trip that I had planned which ended up postponed due to this happening. Feeling quite disappointed in both the sales team and the fact that im a well educated person I my field but I only know what im told by dealership personel. The entire experience has been the worst I've had in 30yrs. I debated speaking attorney help but I hold myself responsible to a very small extent. Several things really cause me concern which are as follows : 1.the truck doesn't have anything on the truck identifying whether it is gas or diesel, 2. Gas tank has what looks like a place next to the nosel hole for the diesel addictive DEF, 3. The diesel nosel actually fits in this trucks tank hole.

Lorin was friendly, professional, and helpful! We received top-notch service in a timely manner. He had a solution to every request and I could not ask for a better experience. We will be returning for our future service needs. Thank you Lorin!

Blew a tire on the highway, they helped us out quickly and were very kind

Great place to buy a vehicle and get service. They should thank Beckley Auto Mall for my purchase because they suck so bad you have to drive out of town to buy a vehicle. Definitely will be doing more business with Cole.

In all of my years of buying vehicles have I ever experienced a dealership that works AGAINST you as much as the clowns do. I've had two experiences within a six year period at this clown show and it was terrible. Most recently I went to look at a used Ram that had been a lease/rental and was scratched up pretty bad in some areas. Earlier in the day I had visited a different dealership looking at the same model Ram but one year newer. That dealer was easier to work with and we came very close to meeting in the middle. Interest on that deal was 6.9%. I went to Cole and the sales guy and his "manager" were difficult to work with, almost to the point that I was feeling like someone there wanted the truck for themselves but through "formalities" it had to be put up for sale and out on the lot. Anyway, the offer for my trade was a low ball offer, three thousand less than the offer from the other dealer, and the Interest was 11.9%! They hardly wanted to negotiate and those terms they came back with were ludicrous. I went there to look at an one year older truck in worse condition and a few grand cheaper just to be given the cold shoulder and quoted outrageous numbers. I'll never return to that clown show again.

Had the pleasure of buying a great car and coming out of a tough vehicle situation because of Michael Newton and the team at Cole. I couldn't recommend them enough

Best experience I've had buying a vehicle bar none 👍 They went above and beyond to make sure we was completely comfortable. We will return when it's time for another vehicle purchase.

We were traveling from Ohio to South Carolina when the "check engine" light on our GMC Terrain came on and wouldn't go off. After looking in the owner's manual and fearing we might do damage to the engine if we continued driving, we consulted the service department at nearby Cole Chevy/GMC in Bluefield, WV. Despite a full appointment schedule the following day, they agreed to take a look at our car first thing the next morning to see what the problem might be. Fortunately for us, when we took it back to them bright and early the following day, it turned out to be a relatively simple and quick repair. They had the necessary parts in stock and we were on our way back to South Carolina in just a very short time. Our situation was dire in our minds and we, of course, felt we needed immediate attention. We knew, however, that our emergency was not necessarily the dealership's emergency and we understood that we were not their only customer who needed service work done. But they came through for us in a friendly, efficient, and professional way. Lorin Hanshew, the service advisor, and his co-worker (Mike, I believe) were especially kind and understanding. If we lived in the local Bluefield area, Cole Chevy/GMC would be our dealership of choice. Thank you, Lorin, Mike, and your excellent mechanics for a job well done!

Excellent experience! Alex Demarzo and Brian Cooper took care of our needs! They even picked the new car up the next day after purchase to get our wheels swapped and get it cleaned up. Both guys are top notch.

The service at Cole Motors on our Buick was excellent ! Very friendly employees. The service on our car was done quickly and at reasonable cost !

The guys in the body shop are the truth. They are communicative and helpful. When a delay or issue arose they had a solution and figured it out with me and communicated. They are professional and super nice. THEY CARE and that is something that can't be taught. They are awesome and I'm glad they are working on my car. Thank you Mike and Troy and the rest of the staff for being awesome and making this process as least painful as possible.

Troy was Awesome! He walked me through this process. It was my first time needing the body shop for repairs. He was so patient and helped me with every question I had!!

Had an amazing experience buying my first new car at Cole Chevy GMC. Chris Froy and Dillon Brasse helped me get the best rate I could, talked me through all of the features, and were genuinely trying to help me. I’ve always been nervous to shop for new cars at dealerships because I worry that people are trying to cheat me, but I did not feel that way during this experience. Thank you to Cole Chevy GMC and the salespeople I worked with for being honest, fair, and genuine.

The best experience I have ever had at buying a vehicle! I was so impressed with the kindness that we bought two vehicles from Cole Chevy! Will continue doing business with Cole in the future

I purchased a 21 GMC Acadia. The buying process at Cole Chevy was wonderful. The sales team was knowledgeable about the vehicle I wanted and showed me all of the features before leaving the lot. I have used the service department many times, and I know that they will do a great job every time! They will always do their best for you!

I have to say, this is the best place to buy a vehicle! Everyone was so amazing and helpful. The employees are so professional and kind. After the hurricane totaled my car, everyone at the body shop was so nice and recommended me to come down and start looking for me a new vehicle. Thank you so much Cole Chevrolet, I will be returning in the future!

I wouldn't buy here again. I think they scammed me. Sold me an illusion, and when I call for answers I get none. It's unacceptable when not only you have warranty but, also spent almost 50k when all is said and done. This place in my book is a sheep in wool type of business compare it to Shelor Motor Mile, they are after your hard earned dollars that's it that's all. Now, I still have a dip in my tire, and it will be replaced, regardless if these folks of WV do it or we go above their heads.

We had the best experience with Chris Froy , he was so informative on every vehicle I drove , he is so easy to talk to great sense of humor to , I am so glad he helped me find my perfect ride , he has answered every question I've had even after my purchase . If u are looking for a new ride make sure to ask for Chris Froy u won't be disappointed!! He is definitely good at his job !

My wife and I had a great buying experience with Chris Froy! We drove a couple of different vehicles and were never pressured or hounded to hurry and make a choice. Thank Chris for all your help! Pepper and I love her new GMC Terrain!

me and my husband traded his car in for a new family car and the sales man Chris Froy couldn’t have been better! he let us test drive the cars we was interested in and answered any questions we had! very fast and thorough! we’ll recommend him to our family and friends!

Everyone was very helpful and patient with us, allowing us to look at all the vehicles we were interested in. The Cole Chevy website also helped because we could look at their inventory ahead of time and see the specials that GM and the dealership had to offer. We also wanted to stop by Cole's because of the good reputation in their sales and service that we had heard about from our family and friends. Even though we live out of town, we plan to bring our new Traverse back to Cole's for servicing. Overall it was a very good, positive experience and resulted in a sale.

Great service from 1 person. My salesperson CRAIG. All the others, I have no respect for them. OTHER salesperson tried to sell me a $42,000 Yukon as advertised for $50,000 You decide. SEE CRAIG