Puyallup Towing in
Puyallup (WA)

Straight up told my elderly mom stuck in a bad part of town their “state patrol contracts were more important” and made her wait hours while also blowing all time estimates they gave her Next time def urging her to use a diff company

Five stars specifically for Allan. Really polite, funny, and professional. Thank you!

Called them tonight and the dispatcher was very helpful and polite. The truck was out there in about 10 minutes and they put my car exactly where I need it when they brought it to my house. The whole process took about 30 minutes.

Kyle (I believe his name is) was great tonight. He helped my mother and me after she wrecked her car. Thanks a lot, guys

I have been extremely satisfied with the services provided by the tow drivers at Puyallup towing. When I first had a flat tire, they responded promptly, arriving within 30 minutes, and efficiently changed my spare tire. Today, after experiencing another flat tire while on a spare, they towed me back to my house as soon as possible. The driver was exceptionally friendly, made me feel comfortable, and ensured my safe transportation home, a huge comfort as I was stuck on the side of I-5, anxious about being hit. I highly recommend them. 👌

“Worst towing experience I’ve ever had.” My car broke down near Puyallup on 167, and my insurance dispatched this company. I waited over two hours on the shoulder with semis flying by before the driver finally showed up. No updates, no courtesy call — nothing. When the tow truck did arrive, the driver acted like I was inconveniencing him. He barely said two words, rolled his eyes when I asked about the ETA, and then proceeded to chain up my car like he was in a hurry to get somewhere else. I had to remind him twice where it was even supposed to go — he kept asking if I had cash and seemed annoyed when I told him insurance was paying. To top it all off, he dropped my car in the lot crooked, half blocking another vehicle, then just took off. No paperwork, no receipt, no explanation. I had to call the company three times just to confirm where my car actually ended up. Bottom line: If you’re stranded in Tacoma or Puyallup, pray you don’t get stuck with this towing company. Slow, rude, and completely unprofessional.

My experience with Puyallup towing was horrible, the rude female that Answers the phone was so disrespectful from the tone of her voice to the things that she said before hanging up on Me. I just could not believe that a company that deals with the public on a daily basis would have some one like that working for them, she obviously is not educated enough to realize that eith out customers like me. She would not have a job , she wouldn't be needed. I was calling to find if s car had been transferd there like I was told it would be. From the starting h with my first call to see if a car had been transferred there she was extremely rude. Snd when I said I would check k back before closing ? She told me I was only lowed to call twice a day. So I did as she said. And the next day I was making my second call to find out about the car. And she told me I was allowed to call back. When I ask her what her problem was. And why she was being so rude. to me , she told me she wasn't and when I ask her why I couldn't call back. She told me it was because I was not the owner. I told her the owner asked for me to check and see about the car And that I was helping him out because he was at work, and again she told me to stop calling. I dont know how she knew I was not the owner. , I mean unless the car was in fact actually there and she was not being honest with me. Obviously she is a very miserable person that does not like her job or people, the nicer I was to her the more time she got I would never have a person that has zero customer service skills representing my company, word of mouth is the best advertisement that one could receive. Because it's based on ones actual experience its rehearsed or hear say its actual facts . There are many towing company's in and around pierce county , take my advice and save your self time and the h headache that will come from dealing with some one who has zero customer skills and zero education on how to treat the customers of the company she is working for .

I miss Ed, no other reason than that. I had the opportunity to call them today to have my daughters car towed and the dispatch person ( didn't catch her name) and the tow truck operator ( Brandon) Did an awesome job. I have had many vehicles towed over the years do to my automotive trade, and personal stuff, but I can say that I haven't had great customer service from many company's in the last few years like Puyallup towing gave me today. Thank you Chester

The ladies at the door were very nice and gelpful but. Whoever my tow truck driver that impounded the car stole multiple items from the car such as avape pen, air tire pump and potentialy other items aswell

I needed a tow this evening and just wanted to say I had the best service one could expect! My driver was so helpful and so kind. Thanks so much Puyallup Towing!

I want to thank Jake, listen to my email about my son parking in a restricted area originally they were charging $800 after hours fee plus plus plus plus when I emailed him he was sympathetic to my 22 old son at Bible study that parked in a restricted area it was like 1300.00 he knocked it down in half almost we will always do business with you guys I was a manager of a car lot on River road, we used you guys a lot. It showed me that you guys had compassion and just not looking for a buck. Thank you Steve Allen

Brandon was awesome. Although they were short staffed and busy he managed to get here on time and tow my car to the shop time too!! Great customer service thank you much!!

Biggg!!!! Shout out to Brandon for once again for towing one of are cars. He remembered my husband and myself from a past tow and that was awesome. He arrived way before it said his ETA was,and he is very fast and efficient. I just needed to make sure I gave this man a shout out because he deserves it 1000x over. Thank you so much Brandon!!! The Rowe's!!!! 💪 💪 ❤️ 😍

Nick was amazing and as well as my other driver that I had it towed originally. I forgot his name, but both were helpful and communicative. And the lady on the phone was very kind and helpful as well!

I had my vehicle towed to my house by a man who works Maverick towing his name is Brandon. I have to say you got one Hell of employee there who went out of his way to make sure I was satisfied. I was. So thank you Brandon from Maverick towing. You sure made my day. ⭐⭐⭐⭐⭐ Five gold stars to you sir.

Illegally towed my vehicle, stole 25$ cash from me via no change back , broke my front ball joints and passenger cv axle. This place is now claiming they had no fault, when clearly right after my car with no problems got towed. All these issues appeared asap afterwards. I expected more professionalism from a reputable company. Unfortunately small claims court sounds like my only option after reaching out multiple times to them directly. 🙃

I had to get my car towed from my house to the mechanics this morning and met Nick. He’s a super cool guy, it was an early start to my day, just woke up and I had zero energy but Nick immediately started with some humor and showed that he cared about people as well. He was looking out for me as I was moving the car to align up with the truck after we jump started the car. He gets straight to the point without rushing nor being rude with you, throws in humor, holds conversations unlike some other tow truck drivers. 11/10 would ask for Nick if you ever need help! Thanks brotha 🤙🏽

Nick was very kind and quick when I locked my keys in my car. He got there in a timely manner and unlocked my car very quickly without any damage. I highly recommend this place if you have issues with your car and need someone kind and understanding to help you quickly

Awesome service! He was there in less than 30 minutes! He called ahead to let me know how long it would be and got me back into my vehicle within 10 minutes. Also greeted me by name which made me much more comfortable that I was talking to the right person!

I had to have my car towed due my clutch line breaking. I was very frazzled because my car was in traffic. The insurance lady told me my wait would be 1 hour! I was not happy. But the guy got there within like 20 minutes! I was so happy! I feel horrible I forgot his name! But he was awesome!! Thank you!!

I called for a tow and was told it would be about 90 min- not too bad. Then I get a call back saying it would be 4 hours- not real happy about that. I told the dispatch lady I was crunched for time...and she came through! She got me towed about an hour later- thank you so much dispatch lady!! And my tow truck driver was awesome! He was patient, careful and very thorough. I followed him and his driving was perfect which isn't easy when navigating the streets of Tacoma. He backed my car up my driveway like a champ and he was friendly and professional.

I would like to leave a review and give a definite five star shout out to Puyallup towing service operator Brandon. Even though our car needed it to be towed, and it was a stressful event. Brandon really made our time less stressful. He made sure our car was taken care of and also really communicated with us throughout the whole process. This guy really showed OUTSTANDING!!! service. Because of Brandon, I’m keeping Puyallup towing as my first contact if I ever need this service again. OUTSTANDING!!!

I have never had a bad experience with Puyallup towing. They are always very punctual, personable and reliable. They call and update you if they are ahead of schedule and their customer service skills are great. I have had the lovely pleasure of having John tow my car twice and both times he is friendly, quick and does his job flawlessly. I will always make Puyallup towing my go to towing company. They are great!

I locked my keys in my car and used the roadside assistance through my auto insurance to help me retrieve them. They assigned Puyallup Towing. It initially was estimated they'd take a little over an hour to get to me, which is frustrating, but understandable. I'm not their only customer. Just before that hour was up, they extended the ETA by another hour. But it took nearly 3 hours for them to arrive and get the quick job done of opening up my door so I could retrieve my keys and be on my way. They didn't update me on the second extended ETA, so I was beginning to think they weren't coming. I called the dispatcher after they were late for their updated ETA and was contacted by their driver shortly after and he seemed too lack any sense of urgency or positive customer service whatsoever. Had they kept me updated, it would have been a more positive experience.

My car broke down and it was a disaster for me. I used our Roadside and a young man from Puyallup Towing came out. He got my car on the truck quickly and safely and was the absolute sweetest. I had just spent an hour crying hysterically and I was utterly embarrassed. He was so kind and caring and even allowed my husband and I to get a ride home so we didn't have to walk. He took just as much care unloading as well. Even waiting for us to move the neighbors car and help push it into the spot where we wanted it safe . So thankful for this young man. Wish I could remember his name. But my mind it shot. I highly recommend using their services. They go above and beyond. Thank you

These guys are amazing! Can’t remember our guys name but he towed our forester home for us. He was super nice did a great job put the car where we needed it to be fixed. The office guy who took our quote in the beginning was very professional and very nice also. So glad we went with them. Such a great staff they have!

They were dispatched through GEICO roadside assistance to come change a flat tire and it was the best service I've had from a roadside assistance place. They came out promptly, there was a short wait but considering the time of night it's understandable. The technician was polite but efficient and got the job done fast with no hassle. From the time I requested help to the time I had the donut put on my car ready to drive again, it was about 90 minutes. Great service, thank you so much