Hockett & Olsen Automotive Repair in
Bainbridge Island (WA)

I’ve always had excellent service at Hockett & Olsen.

There bunch of scammers got my stuff done for 450 but they wanted 910 for sum easy stuff. Dont go here unless you got money

I am a loyal Hockett & Olsen customer because they’ve always gone the extra mile for me. I bring my car to them for an oil change and they take the time to examine the vehicle for anything that I need to know about. My confidence in their expertise is such that I am always inclined to take their recommendations should they see something needs attention. Joe is a great “front man” and gives clear estimates, then elaborates on all work performed so I can understand what I’m paying for.

Thsy good good do work at a fair price. We bring both our cars there.

Very professional and timely response to my engine light coming on. Great follow up service as well.

They do great work, and are so wonderful to work with. I feel very well taken care of every time I go in. Customer service is fantastic.

I was quoted $341.00 for a recharge of my AC but when I returned to pick up the car the invoice was for $586.00. Lots of additional, hidden fees. These guys are not to be trusted. Take your car elsewhere!

Extremely professional and friendly service, possibly my best experience with a service garage. Wish I lived closer and use them for all my vehicle maintenance.

The mechanics knew where to look for the problem based on my description of symptoms. They got it right and my car runs great. Problem solved. I'm very happy!

Checked my tire pressure light for me and even made sure to text drive it to make sure the car is in a good state for a long drive!

Very helpful, quick and easy! We had rocks stuck inside the brakes and were able to get in and get it fixed within a couple of hours. Thank you!

Excellent service! We have a restored 1987 Alfa Romeo Spider. Hockett & Olsen takes very good care of it for us. We are very happy with the quality of service they provide. Highly recommended!

These folks do great work and are very communicative during the diagnostic and repair process. I have used them for several repairs and have been very pleased to have such quality mechanics in my neighborhood.

The experience for scheduled vehicle service was wonderful. After completing the requested service and inspecting the vehicle a courtesy call with suggestions of what to watch for over the next 12 months was very reassuring. But the BEST PART OF ALL - a few evenings later my daughter noticed antifreeze was leaking from the vehicle. She called the shop at 4:00pm and was told to bring the 2010 Volvo station wagon in right away. The service team found the problem (a rusted out connection) and made the repair in less than 30 minutes at no charge. Now that is FANTASTIC CUSTOMER SERVICE! Thank you very much!

I needed to have the back light panel replaced on my BMW X3. They were very prompt in ordering the part and got me scheduled fast. They replaced the panel very quickly as well…maybe 5 minutes. The guys working there are pleasant, professional and efficient.

The crew at Hockett and Olsen helped us get our work van up and running. We had a few loose bolts on the battery. They tightened them up and sent us on our way - no charge! We will be back for sure!

Love these guys! They were available to fix my car last min and I had it back with in a few hours in perfect working condition. They were super helpful, kind and kept me informed of what was happening. I highly recommend them. I’m happy to know I have a mechanic I can trust ~Amy

We recently had our car in for new brakes, struts and hubs. The team at Hockett& Olsen kept us update throughout the process and we knew that the work they did was through and the prices were fair. They are our go-to auto shop.

I can honestly state that you should avoid this place and save yourself repeat repair visits I had to go through. The frustration from the lies and denials will enrage you. They asked me to find the leak after an engine swap. I did and photographed as they requested. It was a screw joining the transmission plate to the newly rebuilt engine they installed. It took 8 visits of going back to finally get corrected.i mentioned that you can clearly see the screw/bolt was in crooked not straight, this was repeatedly ignored. I kept telling them to look at the photo but they never did or cared. I simply could not believe the level of incompetence for such a high cost to swap my engine out. They lack the knowledge, skills and knowledge to be considered a decent garage.

Excellent customer service! I don't live on Bainbridge but I got a flat tire and called Hockett & Olsen. The staff were super friendly and kind, and told me to come on over. They fixed the flat in about 20 mintues and didn't charge me anything. Highly recommend this place.

Seriously surprised. They are excellent and outstanding with amazeballs service to boot. I won’t go anywhere else.

The crew at Hockett and Olson was and is fantastic. My wife and I recently had our vehicles inspected in preparation for a move to CA. The crew was extremely professional and thorough in their inspection and were able to uncover some issues needing repair that if overlooked, could have resulted in being stranded on the road. Our experience with the crew at Hockett and Olson was so good, it almost changed our minds about moving. Prices were fair, and repairs were completed within a day or two. I highly recommend this shop for any and all auto service and repair needs. Thank you Hockett and Olson Automotive.

I brought a 15-year-old British car to Hockett & Olsen for a pre-sale check and really appreciated their honest assessment. It enabled me to be realistic about what to expect should I decide to move forward. After purchasing the 15-yr-old hulking SUV, I returned to have numerous things serviced. They did a great job at a very fair price. Also, they are always on hand with questions that have arisen such as what kind of gas should I put in the hulking SUV? They are just all-around nice people and I look forward to my return visit, knowing that I will be treated fairly and honestly.

Hockett and Olsen is an honest, competent auto repair shop. They allowed us to walk away from a pricey planned repair (after parts had already been ordered and received) because we found a used car for our son that was safer and more appropriate for a our kid driving back to college. We were so impressed with their compassion and honesty regarding our situation. We will trust them with all our car repairs going forward. We’ve been using them for a couple of years, and were already happy with their work. After this experience, we also know that they’re good, honest people. Thank you, Hockett and Olsen! Gratefully, Dennis & JoEllen O’Reilly

Excellent. Every time I go there, I am so impressed with the service and work. Joe at the front desk is super friendly, courteous, and professional. They take the time to explain what their recommendations are, but don’t pressure you to fix things immediately. They are honest about what the timeline should be on the work they recommend to be done. I think their pricing is fair. Lately I’ve come to the conclusion that I’d rather pay a little more to support small businesses and also, it’s not worth my time and money to drive further out the way (for example, to a dealership) to save a few dollar for car work. They give accurate quotes (in regard to time and cost) and I appreciate the fact that they have been able to fit me in last minute for various jobs. And finally, they are centrally located, so that’s super convenient. Give them a chance, they treat customers fairly and well.

We have always had good results form Hockett & Olsen. They've been courteous and helpful. It is nice to have a reliable company close to home, without running all over the county. Our cars are 20 and 22 years old, so we know they are doing a good job helping to keep them running. Yes, we've had to put out some money here and there for repairs, but unless we find we are going to save hundreds of dollars, why take chances with other places? We appreciate what they've done for us through the years so far.

I would never take my car any other place for service or repairs. Joe and his staff are highly professional, uncompromisingly competent, courteous and friendly! The quality of their work is outstanding! and is always priced fairly and transparently. It is so obvious they take pride in the service they provide. I am so grateful to Joe and the entire crew at Hockett & Olsen, and recommend them highly to family and friends or anyone who asks.