What clients say about Firestone Complete Auto Care in Kirkland (WA)
Terrible service. They're a tire shop and they don't have tires to replace, let alone help you in an emergency. Plus, to get a tire replaced you have to wait two to three business days. DON'T COME HERE
Last night my check engine light came on, I was very surprised. I have a BMW x5 that a little over a year ago needed a whole new engine. BMW said it would be a week before I could bring it to the shop for diagnostic/service. I didn’t want to take the risk of driving around, I called Firestone. Kevin told me I could bring it in to have the codes ran. It’s a good thing he, Leo and Alex were there to help - the car is once again toast and should not be driven. These are the kind of people the world needs more of - so helpful, kind and professional. I highly recommend and am so grateful for them.
Do not go here, they lied to me, they told me my car was in great condition except the brakes to which I decided to let me them replace them (800 bucks almost) and two weeks later, the car is non functional telling me to “Check the brake system”, I had to get my car towed and once I go back, they tell me the car needs a new battery (despite the current one being at most one year old and THEY TELLING ME ONLY TWO WEEKS AGO battery and oil were fine), after spending on a new battery and towing truck (500 bucks or so), on the VERY NEXT DAY that they “fixed” whatever was wrong with my car, it stops working again, I ended up being scare of this Firestone full of liars and took it to another one on Redmond and looks like the RADIATOR needed to be replace along which a bunch of other things and now I have to pay almost 4k to get it all repair. If the people from Firestone Kirkland would have told me I need to replace oil, coolant, whatever, anything I’d have said yes, but they only said my brakes needed replacement, the rest was “checked and acceptable”. To add, do not trust their chat system, they said they were going to create a case for me and ended up being ignore as well. Only lawyers or settlement seems the only way now to recover the money, days of work and time I have lost.
Technician 12Alex was prompt, professional, helpful, and got me a discount on 4 tires. He made a stressful situation feel seemless. They completed the work in under an hour and I appreciate their assistance. Good crew, good job!
Early this morning on the way to work my TPMS light came on and with no notice the shop was able to get me back on the road very quick! Kevin and the crew are some of the most helpful and knowledgeable staff I've ever had the pleasure of working with. My technician Alex has been working on my car for a long time and he is the only one I trust with my car. Coming to this shop means coming somewhere trustworthy and reliable!
We Love this particular Firestone. Clinton and Kevin are amazing. They are trustworthy and helpful in understanding what exactly has to be done. Their prices are fair and if they have a coupon for what we need done they automatically apply it. We live in North Seattle and drive all the way there to service our automobiles! That’s how much we trust them and appreciate them.
This place knows what they are doing! This shop was the fourth place I’ve been to today, and they were finally the ones who gave me clear answers and a real plan to help my vehicle issues. I’m not very knowledgeable about cars, but they took the time to explain everything in a way that actually made sense to me. They walked me through all the steps, answered every question I had, and made sure I fully understood what was going on before moving forward. I really appreciated their patience, honesty, and thoroughness. Highly recommend if you’re feeling overwhelmed or unsure about your car issues. I wish I stopped at this place first!
Kevin the Manager and his crew of people are the most friendly helpful people around the area I have been bringing my fleet vehicles and personal vehicles to them for many years and highly recommend them there honest and they get the job done right!
Excellent customer service!! My mother’s car wouldn’t start so they loaned me a jump starter battery pack to take to her place. Once we got the car started and I took her car in, I was planning to pay for the installation of a new battery, but instead, they tested the voltage on the battery first. It had a pretty good reading so they charged it for another 15-10 minutes and then tested it again and it was back up to 100%! We didn’t end up having to switch out the battery and they didn’t charge me anything for their time and service! I will definitely be going back there for my auto service needs.
I had a screw in the front tire of my '24 F-150 Lightning and had figured it wasn't repairable because it was close to the side of the tire. I went in fully ready to buy a complete set of tires. Dennis, the tech working on my truck, pointed out that it was absolutely possible to patch that tire. Half an hour later I was back on the road, and he even put the spare back under the truck where it's stored after re-mounting the fixed tire.
They could've sold me a full set of tires and I wouldn't have been any the wiser, but did the right thing and guaranteed that when I *do* need a full set of tires, I'll be buying them from this store. Thanks again!
Been dealing with this location for over 3 years for our fleet. They have always taken care of our tire needs and have bent over backwards several times to get us what we need. They crew is always professional and helpful. Kevin and Clayton rock as managers. Great store and I am happy to continue our relationship for years to come.
I came into the Kirkland, WA store today and Clinton treated me exceptionally well. He solved my problem as though it was nothing, a sign of a true professional. It was very much appreciated. I will definitely be back to see him when I need new tires. --- Thanks Clinton ---
Kevin and his crew are very professional. They’re always willing to work around my schedule and deliver great service at a fair price. Very happy with this location.
Responsive, professional, quick, and cost effective. I had an extended maintenance plan for my car, so I took it in to the dealership for the last free service. The inspection turned up other work that needed doing (new battries, a cracked support for the engine etc). I got a quote from the dealer and then turned straight around and went to Firestone. They completed the work quickly and for about half the price. Now that I'm done with prepaid maintenance, I will be bypassing the dealership entirely and just going to Firestone.
Kevin and Staff, Totem Lake Firestone
December 3, 2025
As manager, Kevin insures all people entering the office are greeted in a friendly and polite manner. As I was waiting at the counter, Kevin answered questions and gave advice to customers as to what service needed to be done. The store is not high pressure, but positive and professional.
After I had tires changed to my winter tires, the low air light came on.
I called and Kevin answered and when I told him the issue, he said come back so we can look at it. I did so, and technician was made available and the problem addressed. I drove a few miles today on errand and no issues.
This is the confidence people have in this Firestone. They are caring, experienced and above all caring. They service my cars and will continue to do so.
From James DeJarnatt Sr.
Came in for a vehicle inspection and oil change and they got it done within an hour with lists of recommendations, front office people didn’t pressure me to buy anything and I felt the experience was real smooth, definitely getting all my services done here from now on.
Wow what an amazing service, thanks for helping Jacqueline Toyota Highlander. In short notice Kevin Clinton Dennis got the job done knowing I was going out of town and need to be safety my tire was flat and they fixed it in 30 min. Thanks Firestone
Wait times are reasonable for the services provided. The team members always keep you updated about what’s going on with your car. Advice is provided in a manner that doesn’t make you feel forced to get it done right away if it’s something that can wait. My only recommendation is that they place a vending machine or have coffee available, just something for the people who have to wait for their cars.
This Kirkland Firestone is absolutely amazing- hands down, every time. Kevin and Clinton are rockstars, and I will not take my car anywhere else!! I trust them completely because they are honest, have integrity, and are incredibly knowledgeable when it comes to cars. They know more about my Honda Civic than the techs at the Honda dealership. Today I came in for both the front and rear brakes, and there was a delay in the parts arriving to do the job. Instead of an hour delay, they pivoted, switched vendors, got the parts in, and Ruben completed the brake job in an incredibly timely manner. Talented techs and great customer service are so rare in this industry. Really appreciate the team at Kirkland Firestone!! 😊
The shop was willing to perform a recorrection after my initial alignment was affected by the break-in period of new suspension components. Special thanks to Clinton for taking his time to explain what was causing the issue.
Kevin and the rest of the crew took care of me in a timely and thorough manner. There is no one else I trust to service my car and my technician Alex is one of the best I've ever worked with
I finished replacing all of my suspension parts over 3 day period and then took my vehicle in to the Firestone off of 124th and spoke to Kevin, the manager. They followed through with exactly what I needed done, which was the alignment after I did all the other work. The price was very fair and I got the extended warranty version. They also pointed out a couple of other problems that I was very aware of after doing the other work. I appreciated the honesty as they did not try and tell me things were wrong with my vehicle that were not. After the test drive home I can assure you, a very fair price and very good workmanship and I'm a happy man. Thanks Kevin and the guys at Firestone.
Kevin and Clinton were awesome! Got routine maintenance/oil change, and had a tire that was about to blow out. Kevin went out of his way to find tires that would work for me and scoped out an old warranty to give me a discount on one of them :) 10/10
The mechanic is fantastic. He is very kind, helpful and professional. He is very dedicated to his work. I do not know his name, but I think next time I would recommend him to my friends and coworkers. Even though there are a lot of repair shops, I think I will consider Firestone first if my car have any problems.
My car got hit by a bus last Thursday, and I frantically called Firestone to see if they could assess the damage and maybe even get my car into semi-working order. Kevin let me know he could make a 1pm appointment work, and they'd be able to squeeze me in. I brought them the car around 10am day of the crash and was incredibly grateful they had any time at all to see me, despite being booked up for the day. Not only did they assess my car much earlier than expected, but they got me a complete diagnostic, repair quote, and had me back on the road by end of day! I am incredibly impressed and deeply grateful for their work and customer service. Thank you Kevin (and Alex behind the scenes!) for your care and time; you helped me turn around an otherwise overwhelming and terrifying day. The car is doing amazing since the repairs and I couldn't be more thankful for the help.
We scheduled a coolant service appointment for our Honda Civic, but upon arrival—after driving an hour—they told us, "Sorry, we can't do it." That’s something we should’ve been informed about when the appointment was booked. This reflects a disturbing level of carelessness and truly disappointing customer service.
Excellent, fast and very professional service! I will continue to use and refer this location. I had driven past numerous times but didn't realize they were full service. I've been screwed over amd vehocle damaged at Rairdon's Dodge too many times to even get into, so I checked these guys out, and the difference is night and day.
I made an appointment at noon on Monday. I planned on my wife picking up after my son's cancer treatment. I'm out of town and my wife has no clue as to what tires to purchase. I got online and picked out some good all season tires for 250.00 + a tire. I made the purchase and appointment. Total 1236.00. I called them to make sure this was going to be a smooth process I was assured by Clinton that it would be. On Monday my wife dropped off vehicle and they said they needed the card that made the purchase. She called me.... I called and spoke with the manager, said I made the purchase, here's the credit card I used I'm in Georgia. He said vehicle would be done and was very nice. My wife called from the hospital next day to pick up vehicle at noon on Tuesday
She was told they haven't had time to get to it someone had not shown up from work. She told them she needed the truck today as scheduled. They called her at 4:00 pm on Tuesday and said the truck was ready. When she arrived she was shocked to see the condition of the tires bought. She asked me if I bought used tires. I was upset and called the Firestone and the guy who answered the phone sad" The tires are fine, we don't clean them it's just dirt from installation*. I just paid 1200.00 for new tires and expected them to look new and shine for one day. Moral of the story..... never buy tires from this Firestone again. I will go to someone who treats his profession as a profession and want to give the customer a great experience.
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