Would be better if I could buy parts without listening to the manager dex attempting to talk illegal gun sales at the counter but apparently not. The managers here are an absolute joke get ahold of your employees
Whoever the manager is named “Dexter” is a serious creep and needs to be addressed by management for the way he attempts to sexually prey on innocent young women just coming into the store. I recently went in to get some brake pads and immediately after checkout he starts trying to follow me out to my car to keep chit chatting claiming “I look great in those pants” just ew will never be going back again to this establishment due to Dexter.
I had to make an unexpected visit to O’Reilly Auto Parts with about 15 minutes to spare before they closed. My truck had suddenly refused to start in the parking lot across the street and it looked like the starter was the culprit.
As I walked in, I was greeted by Robert, who looked to be cleaning up for the night. Despite the late hour, he took the time to check their inventory and made sure they had the part I needed. Thanks to his expertise, he quickly helped me find the right starter. He never once rushing me or made me feel like an inconvenience.
Robert was incredibly knowledgeable, patient, and genuinely helpful. Luckily, I was able to grab the part and get out before closing time (though he mentioned he would’ve waited if needed). I headed back across the street, installed the new starter, and was back on the road in under an hour.
This review is a big shoutout to Robert, but I also want to say that every time I’ve visited this location, the entire staff has been great. Top-notch service all around.
Blaine is awesome awesome. Accidentally knocked out my side mirror on a Monday. On a Tuesday the part was in the store ready for install. Blaine went over and beyond helping me for about 15 minutes trying to pop in the side mirror which was not easy! Thank you so so much Blaine.!!!!!!!
I WAS THERE TODAY! I was helped with my headlight, fuses, From the moment I walked through the door I heard both Dex and Robert helping others. Kind ,Respectful, and knowledgeable.Then it was my turn and they helped me put in new headlight and fuses. ALL WITH KNOWLEDGE AND KINDNESS. I'm from the state of Wisconsin and I have to say I've never been treated so kindly there
It was a really long 22 hours. It started actually last night as I pulled in at 10 pm and noticed the backseat dome light was on in my DIL car. Turned it off.
The next AM. Car was dead. Needed a jump to start. They live on the top of High Knob and this is the car that the car seat can fit in. She missed her appointment because of that, and I said while we are down in Front Royal, let's see what is going on w the battery. Dax hooked it to the battery evaluator and he said it was not strong at all and could fail completely soon. Although they didn't have the battery we needed, he helped in so many ways.
We went to Winchester for the appointment, stopped into Costco for a battery, brought it home.
The Google video made it seem easy, but I was stuck at the covers that go over the screws that cover the center portion that holds the battery in place. I called back and Noah was very supportive. He walked me through the procedure, even offered taking a look at it afterwards. I finally got it behave, and all the lights and starts up perfectly.
Shout out to Dax and Noah. Good people at O'Reilly. Thanks so much!!
Michael and Van are the guys to see when you have a problem, looking for something, or pick their brain.... Great selection of products at a fair price, with an excellent staff.
I’ve just had my second visit to this store, and they rock. Both times I’ve been helped and learned from their showing me what to do. I had my brake lights restored today by Van, and learned by helping him a little myself. A great experience, I highly recommend this store.
I went into this store about 10 mins ago and a gentleman named Russ helped me by checking my oil and putting some in that was needed. Greatest customer service and he’s greatly appreciated
This is an excellent parts store, very clean, well organized and fully stocked. High quality brands, including WIX filters. The tool selection was of high quality and even odd individual sizes stocked. The manager was very friendly and knowledgeable. The prices from what I was able to observe are competitive and many items less than Advance A/P. I've only used O'Reilly once years ago, but they will now be my go to store.
One of the best auto part shops ever! This really kind man named O'sirus helped me 10/20/22 at 7:35pm. I was in need of car oil and without getting angry or impatient of my lack of understanding on filters etc, he kindly and in a non rushed manner explained what each item I'd need was for. They 100% listen to their customers needs and will do everything to help you.
Auto Zone NEVER cared or was willing to help me, at ANY location I've been to. It's no wonder my dad stayed with O'Reillys for 30+ years.
Warm and friendly staff helped me right away. I they had plenty of staff waiting to assist. Ordered my parts and waiting for them to notify me when they arrive. The whole process took less than 10 minutes. I recommend this parts store. Getting in and out of here can be tricky and make sure to use your blinker ahead of time to avoid getting rear ended when turning in.
2664 Dismal Hollow Rd, Front Royal, VAWaste management service
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