This rating is based on customer reviews, inventory size, pricing, and service quality
Complete Auto Parts and Crushing Inc. in Suffolk, VA shows a mixed but mostly positive trend. Many praise customer service, helpful staff who pull parts, fair-to-great pricing (a few call it pricey), and frequently having the needed item; some compare it favorably to nearby yards. On the downside, multiple reviews report warranty/refund disputes, rude phone interactions, and hang-ups. Little feedback on yard organization, in-yard part hunting, or wait times. Based on provided reviews (not a full 30). Overall: 76/100.
Great customer service ...Third times a charm they're two other junkyards on the same road before you get to this one keep driving don't stop until you get the sign for complete auto parts and crushing . I stopped at the other two they were horrible..this was my third stop and the one that wowed me...great place
I got the parts cheaper than if i got it from dealer .l have a 97 Geo .The lady was pleasant to me & My husband.The gentleman removed part. I felt it was all fair.Keep up the good work.God Bless.
This place is a scam. They sell non-working parts. When you try to get your refund, they won't stop talking and just hang up on you (look the review and you will see I'm not the only one). The lady is just rude and have no customer service whatsoever. Andy (the said boss), is no different.
PLEASE DON'T BUY FROM THEM, THEY WILL GIVE YOU A BROKEN OR NON-WORKING PART AND WILL NOT HONOR THE WARRANTY. You will just lose your money.
One star is too much for this place.
GO SHOP ANYWHERE ELSE, I WOULD BE HAPPY TO HELP YOU FIND DIFFERENT PLACES FOR YOU.
Please don't shop there
Won't honor their warranty. I asked to have a manager call me back about the issue, and he called only to ask for his core part, and never addressed my issue. He kept cutting me off and hustle talking every time I tried to bring it up. When I became upset with his disregard, he then hung up on me.
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