This rating is based on customer reviews, inventory size, pricing, and service quality
In Suffolk, VA, Suffolk Used Auto Parts earns a polarized verdict: 58/100. Many praise friendly, family-run service, fair pricing, a large selection, and parts pulled and ready, with some big savings. Others report rude phone etiquette, wrong or defective parts, refusal of exchanges (notably electrical), inconsistent pricing, and policies that limit browsing or inspecting parts; a few cite no-shows and wasted drives. Finding parts is easy when staff looks them up, but experiences vary. Strengths: inventory and value. Common issues: customer service and return policies.
They sold me the wrong transmission and when I took it back they charged me for bringing the transmission back up there I would never spend my money or purchase anything from them ever again the lady and old man are very rude and when I was talking to them they hung up the phone
***WARNING**** DO NOT PURCHASE FROM THEM. Got an ECM from them had a dealer install, doesn't work at all. Called to get a possible exchange due to being an electrical part, she refused set the phone down walked away came back and and hung up. They have not heard the last from me.
At a time when we really needed help these people would not help us even though they had the part we needed. Wouldn’t even take our money and we were polite the whole time. Said they sold the part even though we had just seen them with it. Please do not take your business to this place
If I could give 0 stars I would. Called ahead of time lady said they have the battery we need. When I get in and politely ask about the battery the guy looks me up and down and says they don’t have it. I politely tell him that the lady on the phone said they have it and magically he goes and finds it. I’m down to my last few dollars so while I’m checking out I ask if it’s okay to come back if it’s not the right size. He says to go make sure it’s the right size. I go to check, and when I come back he says he won’t sell it to me and I should get a brand new one because he doesn’t want me bringing it back. The guys ego was hurt just because I wanted to be sure I was buying the right size battery. Smh. I know why he didn’t want to help me but I won’t take it there. Just know these people do not respect or care about customers!
This was the worst junkyard that I ever been to the customer service is horrible very rude they act like they don’t want to help Black people. He said no walk around the yard but yet when I pull up 2 caucasian people was just coming back from walking around.
Sold me a bent wheel. Wouldn't let me set up a pickup and delivery for them to replace it. Drove 4 hours to get the bent wheel and they refused to make it right. Told me send it back for refund. Made it clear I drove the 4 hours because I needed the wheel badly and they were literally the only ones who had a used set available.
Got the Parts of my 2015 Honda accord ABS module,, for $100.00 . Honda dealership priced me abot $800.00 + they do install it flush the brake before ABS module installation price charged total up to $3200.00 Thnks for salvaged store they sell and pull my parts for only $100.00 cost savings ton and tons of bucks savings
didn’t have the part i needed but after calling multiple places with poor customer service CiCi was able to point me in the right direction to find the part and was more than pleasant over the phone
Title: Excellent Service and Customer Support at Suffolk Used Auto Parts!
Rating: ⭐⭐⭐⭐⭐ (5/5)
I recently had the pleasure of visiting Suffolk Used Auto Parts to find some parts for my Kia Optima 2012, and I must say that my experience was nothing short of outstanding. From the moment I walked in, I was greeted by a friendly and knowledgeable staff who went above and beyond to assist me with my needs.
The customer service at Suffolk Used Auto Parts is truly exceptional. The staff members were attentive, patient, and willing to answer all of my questions. They took the time to understand exactly what parts I needed for my Kia Optima, and they provided expert advice and guidance throughout the entire process. I was impressed by their extensive knowledge of auto parts and their willingness to go the extra mile to ensure customer satisfaction.
One aspect that stood out to me was their vast inventory of used auto parts. Suffolk Used Auto Parts had a wide selection of parts for various makes and models, including my Kia Optima 2012. I was pleasantly surprised to find the part I needed in excellent condition, and at a very reasonable price. Their commitment to quality ensures that you can trust the parts you purchase from them.
Moreover, the staff at Suffolk Used Auto Parts was incredibly helpful when it came to locating the specific part I needed. They were efficient in searching their inventory and promptly found the right part for my vehicle. Their expertise and attention to detail made the whole process seamless and stress-free.
Throughout my interaction with Suffolk Used Auto Parts, I felt valued as a customer. They truly understand the importance of building long-term relationships and providing excellent service. Their dedication to customer satisfaction was evident in every interaction, and it made me feel confident and comfortable with my purchase.
In conclusion, I highly recommend Suffolk Used Auto Parts to anyone in need of affordable and reliable used auto parts. Their friendly and knowledgeable staff, extensive inventory, and commitment to outstanding customer service make them a standout in the industry. Whether you need parts for a Kia Optima or any other vehicle, you can trust Suffolk Used Auto Parts to deliver a fantastic experience. I will definitely be returning for any future automotive needs!
Drove the distance to find this location did not find it, They are a little pricey,, I would of had to pay $50 for my part,(REALLY ) coming from a junkyard just saying ......of course I would have paid more for a brand new part.
Friendly and helpful staff! They can look up whatever parts you need so you're not wasting your time going if you don't need to. Great prices. Highly recommended!!
While the lady at the counter had an accent that I couldn't comprehend very well, it's none of her fault. Besides that, they're very friendly, gave me exactly what I was looking for, was affordable, and the part works great! Despite the language barrier, I would absolutely go back again if I needed anything else
The whole family is a pleasure to deal with. The selection is massive, so they probably have what you need. I always check with them first before I buy new or somewhere else. They do a great job pulling parts without damage.
I called these folks today to see if they would buy a suburu wagon. The woman with whom I spoke said the tow truck driver would be at my house in an hour. After an hour and a half I called back, the same woman assured me the tow truck driver was on his way. Three hours later, still no one has shown up, no phone call or anything. What a massive waste of time. Their loss, it’s a beautiful 2004 Suburu wagon in good condition; they would have made a killing on parts.
Didn't like that I couldn't see what I was potentially buying. Also didn't like that you aren't allowed to walk around and pull parts yourself. If injuries and getting sued are an issue, then have people sign waivers. But that inventory looked extremely full to me, probably due to lack of customers. If it was like any regular pick n pull, I probably would've bought a ton of stuff. But nope. Seemed to be an over-complicated and difficult process just to figure out what's in their inventory, let alone buy something. Thanks for wasting my time
Drove a hr away to deal with a man who has a serious attitude rude and smart mouth. Best experience I had with this shop is his nice wonderful wife. If it wasn’t for her I wouldn’t have gave them business . I advise Amor who goes there dealxwith lady only if not LEAVE
They had parts for something I couldn't find anywhere else on the east coast. I had to drive 4 hours to get there, but it was worth it. Will definitely go back if I get in another jam like that.
They pull part for you(Which is a +)...only thing is there is a slight language barrier(so may require a little patience and/or recommend you take part with to confirm exact part) but besides that very fast part removal at affordable prices
I called a half-dozen times during their advertised business hours and never got an answer. I finally made the drive out and found them open. However, they do not let you look at the car or parts they are selling - you pay them and they remove them, and then you see what you bought. I would have potentially been a good customer as they had a really complete-looking Jaguar XJS, but I'll never go back. A waste of time unless you don't care what you are buying.
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