What clients say about The Auto Clinic At Kesslers in Toano (VA)
Excellent service! They were able to get me in the same day for an oil change and tire rotation. The team also completed a diagnostic and clearly explained the routine maintenance my vehicle will need. Everyone was friendly, the pricing was fair, and the quality of work was outstanding. Highly recommend Auto Clinic at Kesslers for honest and efficient service.
Our daughter was visiting when the transmission on her vehicle locked up. We started with the dealer and got an outrageous price to replace the transmission. Kessler did it at a reasonable price and much sooner.
I recently had Bobby from Kessler Automotive completely rebuild my Cadillac Escalade. He handled everything from a rebuilt engine and new headers/exhaust to a new transmission and numerous performance mods. Although I'm from NJ, Bobby is my go-to for all major repairs. He's a true master mechanic.
Bobby excels at communication, always taking the time to explain the process and the work involved. He gives honest advice on which parts to get, where you can save money, and which items need to be OEM.
Throughout the life of my truck, the Cadillac dealer often remarked, "well, these cars are complicated," even for straightforward repairs. Not once during my build did Bobby claim anything was complicated about my truck, despite literally removing the entire engine and transmission. I cannot recommend Bobby enough; your car will be in good hands with him.
We were visiting the area from out of town a few weekends ago and broke down across the street by the fire station. I walked over to Car Quest to try and get help. They walked over to the shop and luckily someone was there who was able to come get our vehicle jumped and over to the shop. Our alternator had died and Car Quest had a remanufactured one there in stock-we decided to go with that in hopes that it would get us back home. Unfortunately less than an hour later all of the dash lights returned and Car Quest and your shop were closed. We ended up finding another parts store that tested that alternator and said it was no good and they had a brand new alternator that we bought and then we paid the mechanic they knew that could install for us. While the remanufactured alternator that you installed was not good, we were still appreciative of the help that was provided even though you were technically closed. Now we have to deal with getting the failed remanufactured alternator returned to that Car Quest because no local store will take it.
Took my truck there to get a new thermastat came back out with the thermastat leaking due to loosing the original bolts. So he just used some random ones that weren't long enough to do the job so when he realized it leaked as a result of not using the original hardware he just filled it with as much gasket maker as possible in an attempt to combat the leak. Laziest and most hack job tech ive ever met in my life. If u like ur vehicle hes the wrong guy to bring it to
Took about 4 months to get our vehicle repaired, and they gave it back with a broken tail light.
Not worth the wait, especially for my overall cost.
With tax, over 800 dollars for two replaced ball joints and didnt align steering. With the 80 bucks minimum extra i need to spend for one new tail light, id recommend steering clear.
Communication was terrible with no answered calls or replied messages for months but apparently the place is under new management, hopefully they get better but i do not intend on being a repeat customer.
I've used Kesslers for everything since we moved here in 2008. Unless something requires a dealer repair they are our go to auto repair shop for everything. Realy rare to have to take a car back a second time. Prices are very reasonable. We really trust Mr. Kessler.
My cars have a lot of miles and Bill has kept them all running with good work at a fair price. Bill had always been honest and trustworthy. I highly recommend Kessler Automotive!
First of all I will say Bill Kessler is very nice but he's also very shady he got me a used transmission for my van 6000/29 days later that transmission went bad he got me another transmission and charged me $1000.00 to replace that transmission after he had already charged me $3,650 to replace the first one so in all 4680 some dollars to get two used transmissions the first one was supposed to have 90,000 miles on it as it turns out it had two hundred and ninety thousand miles on it so that's why it went bad so quickly then he replaces it with the transmission I currently have which actually did have 94,000 miles and it's working fine. The problem is while they were changing the Transmissions they hit my rear main seal and now it is leaking oil which it did not do before the Transmissions were changed I called Bill and ask him about this and he said not his responsibility when the first transmission went bad Bill said sorry for your luck you guys that want to work with this guy you go right ahead ask for me I wouldn't let him put air in a tire or he may charge for that probably $1,000 because that's his favorite number
Worst experience I’ve ever had. Had a “miscommunications” more like misunderstanding on THIER side that costed me $300. Been going to them for the same reason for the electrical problem. And some how this time they thought I was talking about something else when I kept making sure it was about the electoral issue. I trusted these ppl to take care of my vehicle yet I came out w the same issue and $300 short. SAD “businessmen” I don’t recommend at ALL
Very poor service, took 5months for someone to answer the phone while they had my car! Alex Kessler said racial slurs towards my family under his breath
This place stepped up, our family cars clutch went out and my wife's pregnancy date was the following week. Being completely new to the area, this left us in a tough spot. Literally no one could get it done in 7 days. Except this place!
We are so very grateful that they stepped up and got us in despite being booked out a few weeks.
Our baby boy needed a hospital visit and Kessler became part of our birth story. Thank you.
I have been going to Kessler Auto for a couple of years now. And I have been very satisfied with their work ethics and getting repairs done in a very timely manner. I highly recommend Kessler Auto.
Best and most honest car repair shop in the area. Have had all my vehicles serviced there for the last 13 years or more. Owner is great guy and always straight forward.
Honest, fast and efficient work and great customer service. Bill had a quote quickly, explained everything just as it was. Thanks again. We have and will continue to use Kessler
They've been looking after my family's vehicles for decades. Honest, fair, kind & reasonable...without the padding you face at some other establishments.
Oh my goodness, I was nervous calling a shop as a female inquiring about services. John took my call and he was the sweetest most professional shop tech I ever spoke with!!! He made me feel comfortable and at ease regarding some questions I had. I hope I can do business with them.
I took my 97 dodge ram 1500 in for a shift kit to be installed. I'm very pleased with the work and I will definitely bring my vehicles back to kessler automotive. Thank you to everyone at this shop!!
Have used Bill for general automotive repairs in the past and always pleased with the results. Recently I had to have some serious transmission work done on my VW Passat and Bill got it up and running in no time. Highly recommend his services.
Been going to Kessler for many many years and never disappointed!! Bill is very helpful, honest and always gets the work done in a timely manner...He always calls before he does any work and always explains what he's doing in simple form if needed because I'm not a car person, so I appreciate him taking the extra time.. The prices are average and change depending on what needs to be done..I will continue going there.
I enjoy having the knowledge that my car will be taking care of properly and I won't get taken advantage of. Always excellent service and fair pricing. I especially appreciate the fact that no one is trying to upsell everything.
On the road traveling and a locking thing my husband uses to secure a hitch to our travel van got stuck.
We have to have it working because it holds our generator.
10 mins later it was fixed.
5.00 was the charge, Wow ..
8 hours from home and we found a great place.
Thanks again.
I have found the service at Kessler Automotive & Transmission to be excellent. All repair work has been promptly done, at reasonable rates and with good success. Bill's diagnostics have been on-point and straightforward. Bill and his team are friendly and easy to work with. My family and I are happy to keep bringing them our business.
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