What clients say about Steele's Towing in Toano (VA)
needed a tow and USAA dispatched this company. I have an unusual situation because I got a truck with a truck camper on top. The tow truck driver contacted me and asked me for a picture and shortly thereafter my tow was canceled now I’m stuck waiting another hour and a half for a new tow truck.
Driver said USAA canceled, however i don’t think that was the case.
Luis was our technician who assisted with auto lockout service. We called AAA, and STEELE'S TOWING came out to help.
Fast and friendly service was provided. Luis was professional, efficient, proficient, and easy to talk to. I am very happy that he was our technician that helped with our car lockout, and that AAA sent STEELE'S TOWING to solve the problem.
So, my 1999 Mitsubishi eclipse GST, Fast and the Furious, broke down because of a transmission issue.
Called the insurance company and they sent Steele’s towing. Literally in the middle of a giant thunderstorm. 9pm T night and they showed up, we’re super professional, the car is super low to the ground because it’s a Lowrider Japanese car.
And everything worked out perfect. They towed it back to my spot.. and now I can fix the transmission.
I would highly recommend them for any towing needs, especially around Toano or Williamsburg!!
Trust them with any towing needs. Highly recommended.
This company made having a flat tire a much less stressful experience. They were super responsive and quick. He brought a few spare tires to try out as a way to avoid an expensive tow away, as we were returning from a trip. Thank yall for your help!
Daniel was so helpful and pleasant to interact with when we had to tow our Honda from Va. Beach to Richmond. He was a pleasure to work with and I would recommend this company to my friends! Ask for Daniel!! :)
Jose truly helped my family and I last night when we were stranded on 64 and came to help. He tried to find us extra tires when 2 of our tires were completely flat so we could try to drive. Unfortunately it didn’t work, but we still appreciated his efforts! He also helped get us where we needed to go to the car dealership to get home when my vehicle towing subscription quoted us a ridiculous price, he gave us a better one. Thanks for your help!
This is the most racist company I've ever dealt with. This company was sent to me by AAA when I requested a flatbed tow for my BMW they arrived with a dolly type vehicle which I couldn't use. Then he started to argue with me saying that a flatbed was not requested. I got AAA on the speaker phone and the representative told him it was requested he replied that he could DRAG it on down the road anyway. I told him not my vehicle. I asked AAA for another tow company and he interrupted saying he was on the phone with his company and they were sending a replacement in 40 minutes which NEVER SHOWED UP! My original request was at 1040 a.m. and now it's 4:39p.m. and no tow!!! Stay away from this company!
Horrible do not use. They kept pushing back my tow time and gave soooooo many different excuses on why. I’m truly pissed because all they had to say was they didn’t want to tow it
I needed my flat tire changed to my spare and the guys came within 15 minutes of my request and had me on my way very quickly. They were friendly and I’d definitely be using them again!
I had the insurance company pick a tow . It didn’t arrive after 5 hours ! In the rain ! 😣😖😩😩..then I had them switch it . My driver was Josh ..I think ..anyway he was thetre in 15 minutes . Fast , courteous and professional…like dude ..I haven’t seen a business card in years , but he had some. Car is in good condition the truck he had made it possible for me to leave my car locked on the side of the road . Would totally use again 😍
Roadside assistance sent these guys to me for my Honda, they were prompt and courteous. Actually they showed up before the allotted time. Today, I had roadside assistance for my BMW and I asked them specifically for them. Once again, these guys showed up sooner than the scheduled time. The driver was very kind and even patient, as I made me wait a few more minutes before loading the car. I will continue to use this towing company for any other towing needs. These guys are awesome!!!! Thanks a million! 😃
Needed a service provider that I could count on for my student at WM. Got references from Campus Police and Parking Dept. Steele's 24hr call center is set up to take calls when needed. Want to have my student to have a # to call for ALL auto issues at ALL hours of the day. Great fit.
I'm sad to have not caught our drivers name, but I believe we were serviced by 'the man' himself! Absolutely stellar service. I'd give 6 stars if I could. I threw a rod on 64SB and luckily ended up at a Shell station, and he instantly recognized where I was sat without even needing an address, and told me he'd arrive in about 30 minutes. He arrived much earlier, cabbed my partner and I along with our car straight to the mechanic we requested, and charged us a beyond reasonable amount. He was a very kind man who clearly cared about the quality of his service. A++
Horrible. Driver showed up, said he had to leave and when I asked if someone else was coming he said, “PROBABLY “. !! Probably??? What kind of service is that? Will not use again for any reason.
As the picture states drove through the night from 1 till a little bit before 8 and then the Alternator went and we call the insurance and with in minutes of filling out the app for Travelers we received a call from Felix and minutes laters maybe 5 minutes if that there he was. Very nice and warming. Being a Saturday not many places are open to fix an Alternator he started to make calls and he found a great place to get us all fixed up and back on the road. The garage NTB National Tire and Battery got my Jeep right in right away even with of jogs ready to go they took care of us and get us back on the road and made it to OBX by 5:30 in the driveway of the house we are staying at.
So a huge thank you to Felix for make the day go better than I thought it would have ever gone.
I needed a tow truck and insurance said it was free. Steeles Towing called me and told me i needed to pay $250, call the insurance back and they say no I'm covered and do not have to pay anything. Call the tow company back and he wanted to argue with me. Called insurance back and they said no he shouldnt be asking for any money so cencel them and got someone else not trying to rip people off.
Extremely good. Felix is a very professional and experienced driver. I had my car towed and his service was great. Definitely gonna call hi again if in need of towing
My poor mom called me en route from NC to Williamsburg... her front tire had blown out! She did not have water nor her inhaler for her asthma. I called Steele’s Towing, and explained the situation to the gentleman, Felix, who answered my call. Felix heard the panic in my voice, and immediately reassured me. He patiently took the time to listen to the details, communicated with precision and empathy, and took care of my mom’s car. He brought extra water, and attended to my mom before looking at the vehicle. Felix treated us like family, and I am so blessed to know that Felix and his team are there if I need roadside assistance, be it locally or for the long haul!! Thanks Steele’s !!!
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