I wanted to share how pleased I am with the service I received. The repair work was completed with great attention to detail, and my car looks and drives excellent again. I really appreciate the clear communication throughout the process and the professionalism of your team.
Thank you for making the experience smooth and stress‑free. I’m very satisfied with the results and will gladly recommend your shop to others.
These people did an amazing job with my Lexus after my accident. Matched my paint perfectly. The staff is amazing and polite and very attentive to detail and kept me informed at all times.
Such a friendly staff. I have had to go there twice for repairs (through GEICO) and the process was incredibly easy, smooth, and as painless as possible. The staff is lovely and my car was returned to me a week early!
Isaiah the service advisor was extremely helpful and knowledgeable!!! He answered every question I had regarding my repair and kept me informed throughout the entire process. My vehicle looks better than it did when I first bought it!!! Thank you everyone for making this terrible experience so pleasant!!! GREAT TEAM!!
I usually dont write google reviews but this compelled me to write one. I got my Hyundai veloster 2020 back from Caliber Collison on Oct 17th after 2 and half weeks. There were still 2 parts to be replaced. (Pics attached). I was told that the parts were already ordered and that I ll get a call next week. Its been more then a week so I gave them a call today. I am just getting run around being transfered to someone from front desk and back and forth. Its frustrating enough that I have to go back to get those 2 part replaced. Now they are just playing since they alreasy submitted their claim to geico and got their money but tge customer is still stranded.
Addendum: Got a call from them within an hour of posting this review. Not sure if they saw this before calling me. Got both parts fixed the next day.
So sad to have to leave this review, but they kept texting and emailing reminding me, sooo.
Had an accident with a parking garage - back panel. Chose these guys because they were recommended by USAA, and I had been there before.
I get my car back - and instantly notice, there were weird scratches that were not there before, and was not near the injured area. "Oh, it was like that"... Sir, it was NOT like that.
I get home and do some more inspection. There is a really bad haze on all of the windows, and what looks like a chemical burn on the plastic parts. AND a stack of paper plates in my glove compartment. Honda / Catering table? C'mon yall.
I took my car back to get that cleaned up.
Later I find they removed and disposed of my parking pass sticker - in another area that was not injured. That is $75 (they made my insurance pay).
Then windows were still foggy, so I had to go back. I asked what time to come, 9-11am, I come at 10:30. ZERO people were in the office.
Turns out they were in a meeting. I could hear the motivational chants in the back. So I sit and wait and wait - I brought my computer, thank the lord, cause I sat for a while.
Finally - they take my car back again - "Arent yall supposed to tape this up" ... "Yea, but... " BUT WHAT?! No quality control? No protecting the uninjured parts of the car? Meanwhile... "Don't forget to leave us a review!!!"
Did they apologize? NOPE.. just "oh ok, just bring it back and we'll look at it"
I had a great experience with this car repair shop! The staff communicated clearly about the timing and kept me updated throughout the process. When I picked up my car, it was actually cleaner than when I dropped it off — such a nice touch! The repair work was done perfectly, and my car runs like new. Highly recommend this shop for anyone looking for reliable and professional service.
I had an excellent experience with Caliber. From the moment I arrived, the team focused on my specific issue, explained the options clearly, and made me feel completely comfortable making a decision. They delivered the repair fast and with great quality—true excellence in both service and results. A special shout-out to Abdelrahman Afifi, who was incredibly helpful and attentive throughout the process. Fair pricing, customer-focused service, and a quick turnaround—couldn’t ask for more. I highly recommend Caliber.
Caliber did a great job keeping me informed and received regular update during the repair. Affifi was very responsive to questions. I had one issue after the repair, which was resolved and outstanding customer service.
I chose this location for convenience, next time would choose a different service technician. Took three attempts to pick up my vehicle after being called that my vehicle was ready.
First time, check engine light was still on (technician countered that it wasn't, another tech informed me that he was aware and knew it was a problem, I shouldn't have been called since my car was not ready)
Second attempt to pick up vehicle, there was a scratch in the newly replaced grill. Technician tried to "rub it out" and pushed back that I wanted it replaced. He also tried to gaslight me that the wheel well liner came without clips/caps. Even after showing him pictures of my vehicle when it arrived with them, he talked down to me that this was so out of the ordinary but he would do a favor and install them. (the wheel well liner was not connected to the body)
I encourage you to inspect your vehicles and take pictures at drop off and delivery. Afifi (technician) seems to take shortcuts to get vehicles done "on time". He is not transparent about your vehicle timeline or direct in his communication. Would use another location next time.
(all other individuals I encountered were helpful and pleasant, great reception staff)
Byron from the parts department at caliber collision was incredibly helpful quickly locating the parts my vehicle needed, and ensuring everything was on time. His professionalism and attention to detail made the entire repair process smooth.
I want to thank you Caliber Collison for taking great care to my husband F-150, he is very pleased with the job done. Everyone here is very friendly, but I want to mention one in special Karen, she is very friendly and also took a great care of us when dropped off our vehicle, so thank you Karen for always provide a top notch service!!!
I couldn’t be happier with the service I received at this body shop. They were professional, kept me in the loop the entire time, and made the whole process stress-free. The quality of work was top-notch—my car looks fantastic. They really went above and beyond to take care of me!
I've been to this shop twice now with my car, and both times I was impressed with the customer care and the extra time they took to answer all my questions and be truly supportive and helpful. I saw Jose most recently, and he could not have been more helpful. What turned out to be only a small repair this time looked great and took a very short time. I have recommended this Caliber location to my friends in the past and will continue to do so.
Caliber was great at detailing. Fast, efficient and great communication throughout the whole process! Luis did amazing detailing my honda, looks just like new and had good customer service.
When I picked up my repaired vehicle from Caliber Collision on S. Four Mile Run Drive, I was more than pleasantly surprise! The repair to the two passenger side doors (which had been majorly dented and scratched) was beautifully restored! But I was shocked to find the interior looking just as pristine as the day I bought it six years ago. Such a wonderful surprise and greatly appreciated! Thanks, Caliber! And the customer service was excellent, too!
The customer service rep who checks in and out (sorry I don't remember her name) is always very friendly and approachable. Calibur collision in general has been so great for the last 3 unfortunate minor incidents my car has had and I keep coming back to them because the process is streamlined and so easy (check in, coordinating rentals, checkout), communication is great, and results are always top notch. Brett has handled my case each time and he's been wonderful and pleasant.
I had a car incident in December 2024, and Caliber Collision did an excellent job—not only in repairing my car but also in making the entire process seamless. They facilitated my rental car while my vehicle was in the shop and went the extra mile to educate me on how to care for my car after the repairs.
Now, three months later, the paint remains in perfect condition, and the repairs have proven to be of outstanding quality. I can’t emphasize enough how professional and helpful everyone at the shop was—from the customer service team to the technician who handled my case, Jose V, all the way up to the shop manager Mr Michael! Their dedication ensured I received the best service possible.
I highly recommend this place to anyone in need of car repairs. You will be 200% satisfied!
Each time, Michael and Jose were very communicative and attentive. The car was even fixed ahead of schedule the second time I was there. They provided detailed receipts of all work to completed, and handled everything with my insurance seamlessly.
I had an issue arise after my repair, and brought the car back and they had the issue fixed then and there without me needing to leave the car there again. Like-new car! Would recommend working with Collision.
Caliber Collision is great, from the first phone call, to the estimate, scheduling the work and the actual work being performed, always excellent. The staff are friendly knowledgeable and honest. This was a small repair but over the years I’ve used them for larger repairs. They are consistently great. Shout out to Isiah for his friendly professionalism and follow through. Thank you!!
A great first experience as a car owner bringing his new car to a body shop after getting side swiped. The employees were friendly, and the staff expertly repaired my car back to brand new in even less time than expected. The paint matched perfectly and they were very detailed with their work. When I got the car back I swore they detailed the entire car, it was cleaner than when I brought it in. I went back with a few questions a few days later and the manager himself came out to make sure everything was as it should be. He really wanted to make sure everything was perfect, and I appreciated that level of service. I hope I never get in another accident again, but at least now I know a place I can trust where to go if it happens.
Nice place very good staff and cooperative. Thank you guys . I will recommend this place. My car was hit by unknown person and know looks like brand new
Had my bumper fixed here last week, they had it fixed and back to me within a week and my car looks back to brand new. They updated me every step of the way and even had the car rental company pick me and returned my rental for me to make the whole experience hassle free. Everything was upfront with no hidden fees or deviations from the plan. The customer service was great from the front end staff, all around pleasant experience and would recommend to anyone in need of repairs.
I just want to start off by saying, if you’re debating which location to go to, COME HERE! You will not be disappointed. To my dismay, someone rear ended my car as soon as I decided I was going to be selling it soon— Geico set me up with this location to render the repairs & I had never repaired anything body-wise on a car so I was very nervous. Upon being greeted by JB, the GM, him and his team including Tony were immediately so kind & professional. The process was extremely thorough & efficient. I was put at ease was in & out with the drop off within 10 minutes. During the waiting period, Karen called me to update me on my vehicle & I also received text updates regarding where in the process they were in. This really put me at ease & gave me an idea that they were all right on track. I received my car a week later, right on the day they predicted it would be done. Hugo was the person working on my car & he did a BEAUTIFUL, tremendous job. I was in tears. He undid my rear busted bumper— it looks like NEW! It’s magical. I’m still in shock. As a woman, it’s hard finding a place to trust but if ever I have any future body work that needs to be done to my vehicle, I will only be coming here. They are extremely trustworthy, communicative & reliable.
I have never had a better experience at an auto collision center. I was the victim of a hit and run. Caliber was extremely helpful - everything from working with my insurance to getting the car repaired within a week’s time. The customer service is fantastic and my service advisor specifically, Jose Viera, kept me updated the entire time with phone calls and texts. My car looks fantastic. Kudos to Caliber, I will certainly be back!
Unfortunately, I have been going to this company for years and they always make my negative experience (auto damage) into a positive experience (fixing my car). Service- it’s a one stop shop for GEICO auto repairs. Meaning you can get your claims estimate, repair your vehicle and pickup your rental car. The convenience and service is top quality. The staff is friendly, proactive and respectful in communication. They do a great job on getting car looking like new again. Hours - love how convenient they are for working professionals with their wide range of hours. Parking - make sure you park at the location in the photos because it’s right next to another branch. Look for GEICO auto repairs express sign on the building for the correct location. Location- it’s close to my home so I’m able to do everything within a hour. Yup, I’ve timed it. Overall, this is my go to place for collision repairs. I would highly recommend this location and company after numerous years of personal experience with them.
I got my rear bumper replaced here after an accident. The customer service is very good. Edit: they initially used a wrong bumper and I didn't notice that. The bumper had spaces for 2 exhaust pipes while my car has only 1 pipe. They offered me a replacement of a plastic part on the bumper so that it fits perfectly (even though they performed the initial work 1 year ago). The job was done fast and the manager Juan was very friendly and helpful.
3800 S Four Mile Run Dr Suit F, Arlington, VA
3900 S Four Mile Run Dr, Arlington, VA
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