Pretty facility comfortable for you to work on your computer and they have a couple portable stands for it and coffee and water. Front desk is very nice and state inspection and emission process is good. They have a window to see work being done on your car and about 8 car stalls. Would recommend.
I brought my car in back in July due to a warning light. The shop claimed to have fixed the issue and charged me over $1,000 to replace a part they believed was the cause.
However, the warning light came back after just one drive, clearly indicating the real problem wasn’t resolved. Later, the actual root cause was finally identified — but now the shop is refusing to accept CarMax’s warranty labor rate, even though I chose this shop through the CarMax app, expecting it to be a trusted partner. Instead, they are trying to make me pay the difference, which is incredibly greedy and unprofessional.
Despite their misdiagnosis and months of delay, they’ve shown no apology or accountability. I’ve been waiting over a month, made repeated phone calls, and still haven’t received a timely or responsible response. They keep promising to call back — like they did today — but never follow through. This has caused major inconvenience, wasted my time and money, and my car is still not fixed.
Worst of all, during a previous visit, they even left a battery inside my car — completely careless and potentially dangerous.
If you expect clear pricing, professional service, and fair treatment, I do not recommend this shop. They won’t treat you fairly — and they certainly won’t take responsibility for their mistakes.
I’ve been to several Auto shops in the DMV with mixed experiences. But this one was definitely the most friendly one I’ve been to in the DMV area. Got my wheels aligned and the steering wheel centred at a very decent price. Doug was warmhearted, friendly, polite and patiently explaining everything. Just as were all other team members I encountered. This is an exemplary independent place to have your car maintained and I would absolutely recommend.
EXCELLENT!!! 10s across the board. From the communication on the status to the work done on my vehicle. I love the detailed break-down on estimates, options and the overall work completed as a check-list. Auto America will be go-to for repairs!
Auto America Service has been god's sent to us. The service, the shop waiting area, customer service manager Alex and Jose, with their technician provided the most amazing service. They have great technology and graded the services our car needed color coded. We didn't feel rush or pressure to do any service, it was amazing. The car repairs done timely.
The staff was professional, knowledgeable and polite. They took my car on time and then they explained what they found and how much would cost me. The car is running great! Thank you!!
Five stars for the team at Auto America. Everyone was friendly, upfront, and easy to work with. Really appreciated the honest service—hard to find that these days. Highly recommend.
Exceptional customer service and affordable pricing. The staff is knowledgeable, accommodating , friendly and professional. They went above and beyond to address my concerns, they were honest, upfront and informative throughout the process of my car repairs. Not only do they provide pictures of your vehicle with explanations; they talk with you face to face to make sure you understand what's going on.
The pricing is upfront and you choose what needs to be done based on their recommendations. Recommendations are categorized as immediate, urgent and routine. Additionally they have 10% military discount. The waiting area is clean and comfortable.
Alex Agueta was my service advisor and Jose Bonilla, the service manager were both involved in relaying information (with photos) to me. They were truly outstanding!!! I have never had such a positive experience in an auto service center, this why I will only go to Auto America from now on for ALL my auto needs. Side note- I've owned 11 vehicles and am a 55yo male so I've had a lot of experience with car repairs.
Always a positive and pleasant experience! The team at AAS is the warmest and define the word professional. Their expertise is top shelf. We’ve been taking 5 different vehicles over the years and their service only gets better and better and we have great appreciation and trust for their work and recommendations. Thank you deeply for all you do ~ Kim and Laura
I've been coming to Auto America for the past few years and can't recommend this place enough. The staff, from the front office to the mechanics, are very friendly and always seem genuine about what type of maintenance and repairs my car needs. They seemingly have low turnover, and it's the same staff that are consistently there. I trust their guidance and their suggestions. After visiting countless auto service chains, I am so glad that a place like this exists locally.
Service was completed in a timely, professional and welcoming manner. Also provided information on a future repair that was very helpful. Their staff is top notch and the facility is immaculate!
Wonderful service, they provide honest assessments of any issues with your car, and they truly care about customers. Very glad these are my local mechanics!
Just EXCELLENT customer service from the second I drove on the lot and was greeted to the minute I picked up my truck! Great atmosphere and the repairs were clear, timely and priced right. I will be back!
I’ve been coming here ever since my engine scare with the Chevy dealership. Alex always has the best advice, I never feel like they are trying to get money. He’s always honest and upfront about everything. AA has a forever customer. Thanks for great service.
I’ve been taking my vehicle to this shop now for almost 3 years. Alex does a great job explaining what type of maintenance needs to be done. He’s a friendly, honest and a good service advisor, hard to find nowadays. The facility is neat and clean, and there’s WiFi in the waiting room, coffee. Everyone from the cashier to the mechanics are super professional. Every single person I’ve recommended to Auto America, for their automotive needs, they were satisfied. I plan to take my vehicle for all maintenance needs. Trust me, this shop will not disappoint.
Very friendly and informative staff. Came in to install wheels and tires. They got me in and out. They made sure I was satisfied. I will be coming back for routine maintenance.
They provided great service and took good care of my vehicle. The technicians were competent, customer service was good, the facility is well cared for, the waiting area is nice, and the website makes scheduling service super easy
I went in to have my shift knob replaced. I would have done it myself but I wanted to take the opportunity to support businesses smaller than competitors like Pepboys. Rest assured, this was not a complicated task. I even went as far as bringing in my own knob to the shop.
They charged me $168 to change my shift knob, which functioned just fine before mind you. I’m kicking myself right now for not asking beforehand, but I would expect any merchant to tell me how much something costs before charging me after the work was done. I made my bed and I will lie in it.
The new knob works fine, and the staff was pleasant in case you were wondering. $168 for “labor” is outrageous though. I would’ve been more than willing to pay maybe $60, but nearly triple that is ridiculous.
Excellent customer service/communication, prompt servicing and completed in less than the time frame expected. Building and office were clean and despite a packed lot, they got me in. I had a wheelbearing replaced and feel the price was reasonable considering I was from out of town and needed it quickly done to get back home. Work done has a 2yr/24k mile warranty. They followed up with me about 6 months later to ensure all was still satisfactory. I'm considering coming back to them for any future work, despite being 300+ miles away.
On May 2nd, I got my oil changed for my '23 Camry. I was pleasantly surprised by the company, and all the workers were so nice and knowledgeable super professional. I'm very impressed! I'm extremely glad I found this place. I forgot to leave a comment that day, but today I remembered and wanted to leave some positive feedback. I highly recommend this place. I've been to lots of different places for oil changes, but I've never seen one as good as this. Also, please convey my thanks to Alex.
My husband and I have been bringing our vehicles (Acura, Hyundai, Tesla) here for >10 years. Jose and the rest of the team are always amazing to work with. Excellent communication, service, and prices - very fair and fast! Cars are always ready when they say they will be, and their attention to detail is amazing and appreciated. Truly no complaints over the decade we’ve been customers.
Very glad to have found Auto America Service long ago and happy to continue patronizing a great business!
My experience with Auto America Service was unmatched! it has to be the best auto service that I’ve had in years! Alex my technician was awesome! He provided options for me, which was not done with the precious three auto shops that I took my vehicle to for service. He kept me abreast of all necessary maintenance outside of what I requested. He provided several options on how to repair my vehicle and worked with me on completing the repairs. He answered my many, many questions and was not annoyed that i had so many! I was also impressed with the pictures and videos provided of the service that was needed and completed along the way. I love the after hours drop box and pick up. this was a very convenient service as I work late hours and had to use Lyft to get to my vehicle. I also love the pay option, which allowed me to pay by CC so that I can pick up after hours.
My vehicle is back on the road and I could not have asked for better service. She still makes a little noise, but she’s getting me from points A to B!
Thanks to you Alex and the team of mechanics that worked on my vehicle! …And to the receptionist that assisted me.
I have already referred several people to your business.
Really amazing auto shop! The staff is very friendly, understanding, and professional. I highly recommend people getting their car serviced there.
While I only visited once to have my car fixed after it wouldn't start, they really helped me during a disastrous car issue I was battling over with my dealership. I had to have my car towed to their shop, but they were very accommodating in allowing me to drop it off anytime. Alex specifically worked on my car and was great in communicating what issues he found and how he would proceed with fixing it. My car is thankfully back up and running thanks to him, and they were kind enough to let me go free of charge. Overall, I am so thankful for their help and wished I lived closer to their shop!
This shop is incredible. I’ve never been to a shop this clean, orderly, professional and customer friendly. I went for an oil change for my BMW. They were quick and the waiting area is super nice. Better than most dealership waiting rooms. After completing my oil change, Alex took his time to show me other issues with my car. He didn’t pressure me into repairs and ranked them all in priority. Although I declined the repairs at this time (selling car), he provided a print-out of the potential repairs and the estimated cost. This shop has exceptional service and Alex is a prime example of how you retain customers. As long as I’m in the area, this will be my go-to shop!
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