Runway Auto in
South Burlington (VT)

I cannot say enough great things and thank Runway Auto enough. Excellent service all around. They got me in for an estimate, scheduled the service, ordered the part, did the repair and had the car back to me in a week. Meanwhile, Im still waiting on an estimate from another collision center! Best yet was they came in under the estimate. Truly feels is like a holiday miracle! Super friendly and honest people. Don’t hesitate to see them. The car looks brand new.

Rosanne was amazing, very official and professional. She understands customers concerns, she explained to me every process my vehicle will go through for repairs my auto body, their staffs are very friendly and deliver my vehicle on time what they were promised. She also help me deal with insurance issue , rental vehicles and else. I’m really appreciated she done beyond than I expected. I’m totally recommend their services. CK ??????

Let's face it - having to contact a collision repair shop is usually stressful. If you need that kind of service, call Runway Auto. Led by Rosann, the staff is knowledgeable, very skilled, kind, and understanding. When its work is done, your vehicle will be as if nothing happened to it. Also, if needed, Rosann will help you get a rental car. Runway Auto's customer service is superb. You'll be very pleased, and will leave there smiling!

Went to this place on a whim and was shocked by the owners kindness, honesty and willingness to help me with a silly little problem that he made pretty much $0 fixing. I’ve never had an auto shop go so above and beyond for me and my piece of crap car. My car was flooding and he fixed the door, but then he even put it under a fan for hours and coated it with something to help. I mentioned wanting info/quotes on fixing all the other problems with the car to increase resale value and he did all this research and printed it out for me, knowing I probably wouldn’t get the work done but wanted me to have the info. Charged me next to nothing and helped me tremendously.

I seldomly review places, but this one deserves it. The communication was amazing. The people were awesome. The service was great! If you are looking for auto repairs this is the place to go.

If you have ever been in a ln accident, you know the stress that it causes. The Runway Auto team understands the stress that you have been in. They treat you with care, taking on the insurance carriers for you (if needed), assisting with your rental, and getting you on your way in s timely manner. Rosann, Joe, and their team is nothing but amazing, and I appreciate them all very much.

Runway auto was amazing! I was recommended by two different people after my parked car was backed into. I had no idea where to even start as someone who has never had an accident before. Everyone at runway was super amazing and communicated with the other person’s insurance throughout the process. Not to mention that I was able to get in the same week for an estimate and almost immediately was able to drop my car off to start getting repairs. They also set up a rental car for me and I was able to get it when I dropped my car off and was able to leave it there when my car was repaired. Every week I would get a status update on how my car was coming along and everything that I needed to know. A super stressful situation was almost stress-free. Thanks to the people at runway auto. If I ever have an accident again where I need auto bodywork I will definitely go to runway and refer friends and family there.

Awesome to work with. I bought the wrong bumper for my Mustang. They ordered the correct bumper and fixed my disaster in less than a week! OUTSTANDING!

Wonderful experience, took my car to be repaired, they are so wonderful about communicating and kept me updated every step of the way. Friendly and professional all around! Would highly recommend!

Top notch experience, Rosann is excellent. Communication was very very good we were really pleased with the overall experience thank you

Runway Auto was recommended for needed repairs from a rear-end hit. Rosann answered all my questions and was phenomenal communicating with the insurance & car rental companies. First rate repairs, clean waiting area. Extraordinary! A+! I recommend them without hesitation.

Great Customer Service for my 2016 Jeep Grand Cherokee Summit. Above and beyond explaining timeline and process, clean waiting area / foyer and great communication, quickest shop that could get me in and reccomended by a friend.

Thank you so much for an overall great experience. Rosann provided timely communication on the status of repairs and was a pleasure to work with. The repair looks great! My truck was cleaned inside and out before I picked it up. I appreciate that level of detail and the great customer service this business provided. Would highly recommend them for auto body repairs.

I can't say enough good things about Rosann Kramer and Runway Auto. Rosann is a consummate professional and brings excellence to all jobs and roles she is involved with. I have had my vehicles and my family's vehicles repaired at Runway Auto numerous times and will not consider going anywhere else for Auto Repair service. If you need a car repaired, Call Rosann at Runway Auto!

I used Runway Auto recently for a repair to my Mazda CX-30 which unfortunately got hit and run in Burlington. I reached out to Rosann and immediately knew that I was in good hands. Although I was nervous throughout the process, she put me at ease. Rosann is professional, kind, and personable. She stayed in touch throughout the entire process to keep me updated and worked with my insurance/rental car company to get the job done relatively stress-free. I recommend Rosann and Runway Auto for body work and car repairs. They clearly have a talented and trustworthy team. I will use Runway Auto again for any future needs!

Runway Auto did a great job for me! They were incredibly helpful every step of the way, and took time to answer one of my questions to make sure I was absolutely clear about all the details. Only every business was so well run!

Runway Auto and Crew (Rosann, Joe, Steve, and all the amazing techs) have repaired two of my vehicles. One sustained significant front-end damage from a vehicle vs. deer on the interstate collision and the other was deep gouges from nose to tail of a new vehicle. In both instances Runway Auto was professional, worked with my insurance company, and kept me apprised of the status of repairs. They were even awesome enough to coordinate a car detailing after the vehicle was repaired but before pick-up. Runway Auto will tell you what you need to know about your vehicle's repair and not what your insurance company wants them to tell you. They do a great job of educating their customers about required repairs, what insurance companies should be paying for, and ensuring that the vehicle is safe to drive after repairs. I would highly recommend Runway Auto to anyone needing a vehicle repair.

I just got my car back after them having it for a month. Considering all the extra stuff added to the original estimate they had to fix, and adding on long waits for parts, I’m surprised it didn’t take longer . They did a fantastic job, especially compared to the last place on Shelburne road I went to, that did terrible work. Like comparing a novice teenager to a tradesman. They contacted me once a week with updates , worked hard to get everything included with the insurance company. Along with a top notch customer service experience. As long as I live in Vermont, I’m never gonna go to another place for bodywork.

I had a fantastic experience with Runway Auto. They were prompt in responding to me and got me in that day. My car was fixed and like new quicker than I could expect and their customer service was fantastic. Corrine provided incredible service and helped me with every step of the process. Thank you!

Few things will throw your day off like your car being damaged. When someone backed into my car and damaged the front-end I avoided taking it for repairs since it was able to be driven. I didn’t want to deal with the frustration of coordinating a rental and talking with insurance companies. That is why I’m so thankful for Runway Auto. From the moment I first contacted Runway Auto it was an easy process. The entire experience was centered around me and what I needed to minimize the impact to my life. When I dropped off my car a rental car was waiting for me. I was kept in the loop about the status of repairs. When I arrived to get my repaired vehicle, I was walked through the paperwork so I understood what was happening behind the scenes as the shop and the insurance company discussed repair needs. The whole process was easy and dare I say enjoyable. While I don’t want to have to use Runway Auto again – I certainly won’t hesitate when it becomes necessary. I always refer all auto collision repair work with Runway Auto.

So very helpful. My car was hit from behind and I had no idea of how the process worked with another persons insurance. They talked me through each step, arranged for a rental and dealt with all the third party participants. They knew all the steps that needed to be done. Very helpful and knowledgeable and friendly. I will definitely use them again if I ever need the same type of service.

Runway Auto is incredible, they just treat you like family (the kind you actually like). After we got into an accident, they fixed my car and my mother's car and made them look like new. They fixed both cars within one week! They worked with our insurance company to make the drop off and pick up process hassle free, and they kept us updated frequently so we always knew where our cars were in the process of being repaired. When your car is damaged it can be stressful and painful. Runway Auto took all of that stress and pain away, we were in and out within minutes at the drop off, we received frequent updates, detailed descriptions of what needed to be repaired, and we were in and out within minutes at pick up. The team at Runway Auto is professional, respectful, and very good at what they do, repairing cars. They fix cars like new and after working with them and seeing the high quality of their work, I wouldn't want to take my family's cars to any other body shop.

Had a hit and run happened to my vehicle and my insurance is contracted with Runway Auto so it provides streamlined services including inspection, estimate, repair and a rental vehicle. The damage was minor which includes some scrapes and scratches on the bumper, so the turn around was about a week. The new bumper was installed without any issues, and Runway Auto kept me updated regarding the progressions via emails, which I appreciate. The front desk lady, however, had an attitude problem and she wasn’t the most pleasant to deal with. But she did her job and straightened out the billing issue in the end, which my insurance company seemed to neglect.

Went to runway after another bodyshop didn't properly repair my vehicle. The entire team at runway has been so kind and honest with their process and desire to make my car as good as new. Corrine is extremely helpful and always made time to discuss the damage to my vehicle and process/plan to get the work done in the propped way. I am so excited to get my car back soon and, though I hope to never have any issue again, I wouldn't hesitate to go back to/recommend Runway Auto in the future.

Kevin and his team at Runway Auto are amazing!!! My entire family has been using Runway for all our mechanical/body work needs for around 5 years. We’ve always been impressed with their professionalism and amazing work. They always make everything look and feel brand new. I highly recommend Runway for all your vehicle needs. :)

A RAVE REVIEW I had a fender bender on a snowy Vermont road in December. After notifying my insurance company I visited Runway Auto just to be sure my car was safe to drive. This was before any insurance approval. Corinne was friendly and knowledgeable and, after checking my car over, said she’d wait to hear about insurance. The approval came through with no problem, all paperwork was handled by Runway and when I dropped off my car, the rental car was waiting for me. Corinne kept in touch about the repairs and also let me know I could just drop off the rental at Runway when I picked up my car. The car looks great and the whole process could not have been easier. The commitment to customer service promised is exactly what I experienced when dealing with this car repair. I will happily recommend Runway Auto at any opportunity.

We were dealing with an accident caused by another person in a parking lot situation and Runway was incredibly friendly and accommodating about everything. They kept us posted along the way and their reassurances helped us deal with this inconvenience which occurred right before the Christmas season began. They even went the extra mile and cleaned the interior and exterior of the car. As a body shop goes, I can't think of a better place to trust with your vehicle.