Elite Auto & Truck Service & Sales LLC in
South Burlington (VT)

Very good experience, the owner fixed a leaky patch in my trailer roof that was not installed properly to begin with. He went through great lengths to ensure it would not leak again, despite the fact that it was not his work originally.

Wednesday, i got a flat tire. The company sent out a tow truck driver who was absolutely wonderful. He ended up bringing my car to the shop and said that they could have the tire changed tomorrow. I tried to call the shop multiple times the next day, my calls would not go through, and i couldn’t leave a message because the mailbox was full. I brought my new tire to the garage that I needed put on, and left a note with my name and number asking if they could call me later so that i can speak to someone and know what’s going on (Thursday). No call was ever made. Several times within the next 24 hours, myself, my partner, and both of my parents tried to call, still with no answers. One time my mom finally got through, and they said my tire would be done later Friday evening. We were given no time, and no one ever contacted me with an update. I tried calling again that night several times— again, no answers. The next morning, I still continued to try to get into contact with the company, and was unable to. Finally, around noon today (Saturday) I got a call that they were just now getting to my tire, but then it was done in a few hours. This entire process as a whole was very frustrating as the shop had my car for almost three full days, and not once was I able to speak to an employee myself and have any clue what was going on. They also had my car there for way longer than i had expected for changing a flat tire. This, again, is highly frustrating as it caused difficulties for me to get to work, and my partner was left unable to work at all without our car. I could understand and be patient with the length of time if there were difficulties getting to my car, but it would have been very helpful to know what was going on and not have been left completely in the dark. This is not somewhere I would return to get my vehicle worked on again.

We called elite on a monday morning at about 8:15am, we spoke with Donovan who gave is a quote and confirmed they would be available for a 1pm transport that day if we needed. He advised they may be on the more expensive side for the job in comparison to other companies in the area. After calling around, that turned out to not be true. Elite was the most affordable. Not only was he more affordable, better rated, more responsive, and more, but upon calling him back he sent Marcel, a driver out to us within an hour of initial contact. It was top tier service as the driver with years in large equiptment handling as well as tow truck driving made meticulous efforts to ensure the low front end of my vehicle wasnt damaged during loading and unloading. We joked with donovan that they should up their prices, but even if they were the more expensive choicr we would use them again simply because of the experience.

The team here is impressive. Very customer oriented. We were on an RV trip across the country from California and had a check engine light come on. It was the week before Fourth of July and Darko told me to bring it on over and they would take a look. Within 48 hours they had diagnosed the issue for the check engine light and solved the problem and got me back on my trip. Wish I had these guys closer to where I lived in California.

This was the most incredible experience I have had with a tow company. I called on a saturday and they quoted me an extremely reasonable price to tow my car. We agreed for pick up on Monday. They were a few minutes late. I had tried to call and did not leave a voicemail. They called back right away, knew exactly who I was, called me by name, explained the situation and assured me they would be there soon. They arrived within the next 10 minutes! Not a single problem with loading or transport! Exceptional customer service and experience!!

I broke down about 30 miles from the shop but Darko came out to me very quickly and had my truck fixed right away. He was extremely professional and knowledgeable with the best equipment. I'll gladly recommend Elite to anyone I know!

Took my truck here for repairs and the services I received at Elite Auto and Truck Service was top-notch. Darko and Donovan took care of me (as they recommended a place to stay at a discounted rate while my truck is been fixed) and my truck repairs after being turned down by couple of truck repair shops in Vermont and NY area. They got me back on the road in a timely fashion and my truck had been smooth sailing since then. Thanks Guys

I'm owner operator and I was broke don't eletric fault my truck . Call first company TDI just rip my money off then I call the dealer crooks over $1200 just for wast time. Well contact darco he talk as friend and guide to fix issues in my truck. Also had good deal local hotel and offer shuttle to it for free. The mechanics guy thans. I'm back on the road and have the tool to feed my family. FYI don't exited call him first

Darko and his team are amazing. We were on a five week long trip when we started having engine issues with our RV. We stopped for repairs in Ohio- at a dealership. They performed work and told us all was good. We continued our trip but we still had the same problem plus more. When we arrived in Burlington we looked for a skilled shop with a good reputation. After reading the prior posts about what an honest and reliable man Darko is- we felt good about contacting him for help. He went out of his way to work us into the schedule. Without going into too much detail we can say Darko fixed the mistake of the dealership and followed up with them - without involvement from us. We really appreciated how he went above and beyond for us. We can say without a doubt this is a man you can trust. We can’t thank him enough for everything he did to help us continue our trip.

Darko was a pleasure to work with. Very knowledgeable individual who spoke straight to the point with no BS. His crew was was very efficient in repairing our truck. I wish he had more shops closer to home, bc that would be the only repair shop I'd go to. Amazing! 10/10! Highly Recommend!

Professional, knowledgeable, helpful and responsive. Elite provided superb service to fix our vehicle!!! It’s obvious they take great pride in all the customer details from start to finish. Darko and his staff went above and beyond! They were such a pleasure to work with! They even texted us the next day to follow up. Amazing and highly recommended!!

Can't recommend Elite Auto & Truck Service enough. Arrived from a long flight at the Burlington Airport to a dead car battery. It was after business hours when I called. Darko the owner answered my call right away and said he would be there in 15 minutes and he showed up in 15 minutes!! He went above and beyond to help get our doors open and get the battery charged. After also realizing our FOB battery was dead he went back to his shop, replaced the battery and brought it back to the airport. Darko's customer service is beyond excellent! The whole time he was helping us he was always smiling and chatting with us. I give Elite 10 ⭐️ review. Honest, reliable and goes above and beyond. Even texted me later to make sure we made it home ok. There needs to be more Darko's in this world for customer care.

A friend and I both had our tires slashed during the night. After calling multiple towing companies Darko, the owner, came to our rescue. We appreciated his quick response and concern for taking care of us promptly. And, he was legit the most friendly business owner I’ve ever run into. Amazing service!

I cannot say enough good things about this shop- ELITE TRUCK SERVICE they are professional, well priced and get things done in a timely manner! I have had many bad experiences with other shops, even dealers around the country, but this place gave me hope that there are good, honest shops out there! By far the best shop I have came across in a LONG time- they beat any dealer by far .All the time when I'm around I'm stopping by just to check my truck. Thank you for your services!

The engine in my car seized up and I paid for a engine swap with Elite Auto & Truck Service & Sales LLC. The service I received was amazing. Their service was very quick and they kept me updated throughout the process and gave me the best price possible. My 4runner is back on the road and running great again. I highly recommend this business

I had an excellent experience! Darko towed my car and took a look at it when it broke down. He was very honest, explained everything, and it was fixed in just 2-3 hours! Later on in the year when I was having car trouble again, he offered to take a look at it right away and didn't even charge me for his time!

Darko and his guys were great, they helped me get my truck repaired when I broke down and got me back on the road. Darko answered the phone on a Saturday afternoon and gave me great advice and provided me a place where I could park my truck until Monday when they could work on it. When Monday rolled around, they were able to make my truck a priority, even though they were slammed with other work. After finally diagnosing the problem they get me on the road. While I was there I saw Darko and staff help numerous other truckers get their maintenance done and get back on the road too. Very happy with Elite Truck repair. If you know how it goes at repair shops, you’ll be pleased with this place!

While having to call for towing services is never a fun experience I have to say the customer service provided was fantastic! Elite Towing was affordable, timely, and above all they made sure that myself and my vehicle made it safely into the shop after my brake system failed. If you find yourself in the area needing a tow I would highly recommend calling these folks first.

Very good service! I called this company on Sunday's evening after another towing company failed to provide the service. The owner was very nice and understanding. He agreed to tow my car despite the late hours on Sunday. The price seems reasonable as well. Very good and friendly customer service

Darko (owner) was extremely helpful and one the nicest and honest mechanics I've ever dealt with. My starter is beginning to fail on my 10 year old Civic and he came out personally to jump it on a Sunday morning. This was huge because I needed to be back in New Hampshire that very day and without him, I would have had to leave my car in VT to get it fixed, get a rental for the week and have to trek back up the following weekend just to pick it up again. He really saved the day. He was extremely genuine, honest and reasonably priced. Definitely recommend him any day of the week, and twice on Sundays! Thanks, Darko.

Darko and Elite towing saved the day. They were right on time when they said they would arrive and it was so quick and easy. Plus the conversation during the ride to the car's destination was great - a connection was made! I had to give him a tip, even after he gave a discount - that's how great the experience was! Five stars, highly rated and recommended.

After my car broke down on interstate i called Elite Towing. They showed up in less than 30 min. Driver was very friendly, polite and professional. Driver brought my car to their shop in So. Burlington and fixed the belt right away ( my belt broke) . I was on my way in next hour. Price was amazing. Thank you Elite for making my day. I recommend Elite 100% to anyone with car trouble. PS: Thank you for hot tea :-)

When my car wouldn’t start at 1030pm, and my insurance company gave me misinformation about my coverage, I called Elite. The owner answered the phone and asked me a little about the situation, what the car was doing, and what I had already tried. His tow truck was not available and out of town. He came himself and told me if he couldn’t get it started he wouldn’t charge me anything! He was able to start it, the price was extremely reasonable, and he was a very nice guy! I’m always weary of mechanics, for obvious reasons, but this guy was very friendly! He explained what the possible problems were and said he would run a diagnostic free of charge if I called his shop the next day! Great service! Thanks for helping out so late at night, and being friendly and reasonably priced!

Incredible Service. Far and away the most pleasant experience I've had with a tow company. Honest and accurate time frames given. The owner was nice enough to come and handle the situation personally since my car was not in the easiest spot to retrieve. As much as I would like to avoid another instance of needing a tow truck, these guys will be the only company I call.

These guys are great! Very nice and professional. They were very accommodating and prompt. If you have to have a car towed these are the people to call. Darko, the owner was very nice and made the whole situation of towing my car to a shop very easy.

I usually have had pretty bad experiences with towing services in the past, and this was clearly above anything I had ever experienced before. Realistic times given with good communication (got there before expected anyway as an added bonus), knowledgeable about cars, and was even able to get me running without having to tow. He even gave me advice about what I can do for the car and what I should do in the future. I cannot be thankful enough for the service!

Darko arrived immediately on a Sunday to jump start my vehicle, which was inaccessible by second car with cables. He was able to rule out a faulty alternator and replaced the hopeless battery. Saved me from waiting to schedule this service during the week and the associated coordination of transportation, etc. Super nice, knowledgeable, and took the time to explain. Outstanding customer service. Much appreciated!!