As far as I'm concerned, this place has been nothing but good to me, they've been reasonable on price, they keep you updated, the text back often enough for updates, the integrity they show for the actual parts they sell they don't want a bad name and it shows thru the parts I've bought. I'm actually buying a steering knuckle for my allroad today just waiting on prices, they do their best to have your part ready same day if you pay early enough. I recommend anyone but parts from them if they have it
European Parts and services has brought my 2005 BMW X5 back to life! They take excellent care in writing down what needs your vehicle has and pricing out each part and service to help make a plan and budget. Their prices are the best you can find! Whatever Euro car you have, they can likely help you out! Thank you! Thank you! We will continue to use them as our go to from now on! FAST, FRIENDLY, ACCURATE!
Customer service blows! They said they would buy my car and verbally agreed to a price. Set a date to pick it up and never came. Called them a handful of times and they kept saying “oh we’ll go get it” then after 2weeks of not doing what they agreed to do. They just said that there “car yard was full and said they didn’t want the car”! Don’t go thru these people tried to duck and dodge more like just being lazy!
I spent a day walking salvage yards for rims that would fit my Saab before I found European Only. One place had a pile of mismatched rims, and dude just pointed at the pile and said, “good luck.”
European Only knew what they had, and they knew where it was. When I showed up, I was shown pics of different options. Neither of our time was wasted. No more aimlessly walking rows. Good price on the rims. These guys are programmed in my phone now.
They are amazing! Literally one of the best customer experiences I’ve ever had with a mechanic style shop. Great prices. Great people and super helpful. I will definitely be returning for any parts I need in the future.
Great experience here! Not only did they have the part I needed for my Volkswagen, but they also let me choose which one to take, because they had a few available. They offered to install the part for a very small service fee.
Moses and Brandon provided excellent, professional service for a great price. Coming here saved me so much money, time, and stress, and I'm very grateful for the way they run this business. I'd recommend it to anybody.
I come back from time to time and check on wheels and tires for my BMW that I take to the track but when I come most of time it is closed during open hours, especially fridays. For example today and yesterday was closed before it was posted. Then when I call I’m told to take my money elsewhere because I’ve come “three times and didn’t buy anything” although I’ve bought tires every time I’ve come. It’s unfortunate because there’s a lot of good stuff being hoarded in there by people who don’t have any customer service abilities. Thanks.
I’m not one to leave bad reviews but when I have to drive down to find out if a place is open or not during their posted hours, it wastes my time and others I’m sure.
The new Owner "Moises" is amazing!! They had the parts for my Mercedes Benz 420 SEL I was looking for, and he gave me a great deal. Highly recommend, 5 Stars!
Excellent customer service and really knowledgeable people. I walked in looking for a trunk lift support for my BMW and was helped right away. They found the part and checked it in my vehicle right there. I'll definitely be headed back.
I'd been here a couple years ago, it was ok, but today when I went, wow, what a difference, Moses was really nice and helpful, as well as others there too, I live in salt lake and am not in Orem often, but rather than have to wait around for them to pull all the things I wanted, they offered to deliver them to me at work later! I will definitely go back.
They are one of the only places to carry a newer Audi that I needed parts from. When a new license plate bracket was $140 and they had it at $5 and looked around in the lot for the car with me it was appreciated. Some people might have bad experiences but they have always been good to me and I will keep coming back for my needs
I JUST WANNA BUY PARTS
Their hours are 8am to 6pm. I showed up around 8:45am and the gates were closed. I left and came back around 9:30am. There was a guy on a tractor working in the yard, I finally got his attention and he said he didn't know ow where the owners were at. I left and called a couple days later and asked if they were going to be in the next morning. The lady that answered said, "Yes, but I would come in around 10am to be safe. I drove up the next morning and around 9am, it was on my way so I thought check it out, low and behold gates closed. I came back a little before 10am and still, not surprised at this point, no one was there, gates were closed. It seems they are a afternoon shop which sucks cause I only have time in the morning to stop by. Once I finally get into the yard and buy the parts I'm looking for I'll raise my rating to maybe a 4 depending how that goes.
(VISITED STORE)
I finally was able to make it in the afternoon. They didn't have anything I needed. When I called a month before they said they had the car I needed. I show up, they only had 528s and not 328s. You need someone to accompany you while out in the yard. Not sure why given every other junkyard in the world lets you go out by yourself.
Nice place to get used European car parts... They pull the part for you. Receptionist is really nice and friendly. Their prices are very reasonable too... They are right off the freeway so their place is easy to get too.. . I'd recommend this place to my friends and kin....
After looking for some harder to find parts for my new euro ride and only finding super expensive stuff from Germany I was delivered from my hardship on my first visit here! Nice staff, very easy to find the parts I wanted and at a very responsible price. Would recommend to anyone. 5 star! Thanks guys!
I've had the unfortunate opportunity to have to try to deal with these people and their customer services, one of the worst business in regards to customers Care in Utah county. outright rude. Swear they train their employees to hang up on customers and not return your call. How their still in service is beyond me, probably because they're the only salvage yard for European cars. Save yourself the misfortune of dealling with these people and buy your parts online or elsewhere if you can..
Called them and lined up some used bumpers for my classic BMW. I live over 2 hours away but the price was reasonable so I lined up a time to come get them. I asked the person on the phone if they closed at 6 every day like it said online to which they confirmed. I told them I would come down after work on a Friday to pick the bumpers up and that I would be there around 5:30 and they gave me the okay on it. Friday came around and I was so excited to get these bumpers for the car I was restoring. I got in my truck and drove down from Logan and arrived around 5:30. To my dismay they were completely locked up and not a soul could be found. I could even see my coveted bumpers right in front of the yard to just make it worse. I drove all the way down and dropped 40+ bucks in gas for nothing. Dont expect any commitment from these guys. They were a huge let down. Id be more than happy to change my rating if they made it right. They were helpful on the phone but couldnt follow through... :/
Moses and his son are amazing! Family owned business. A ton of inventory to choose from. They also offer parts and cars that aren’t European built. Went out of their way to help us, very nice and fair business.
The staff at Russ’s European Only is very helpful. I needed a spark plug wire for my 98 Volvo v70 and had no issue getting it. Their inventory of European cars is fantastic. I will definitely use them again.
Don't trust the 5 star reviews! They never return phone calls or actually look for the part you ask the them for. When I finally got the fat guy face to face and asked about the part I needed he had to explain how rare the part was before he tripled the price. Complete scam. I don't know how they keep there doors open. As for the five star reviewers, they must have this place confused with some where else.
Beware of negative reviews of salvage yards.I have 22 years in the auto industry, both insurance representative and body shop estimator. This facility provides the best service of any euro parts vendor in this state and the surrounding 4 states. If you, as the customer, understand the complexities of these euro vehicles (YOU chose to purchase and drive these vehicles), THEN you can appreciate the service, expertise and just how fair in the pricing of the parts this facility provides. The staff is educated in locating and providing quality parts, if you know what parts are actually required. Russ's European Only has had my business, and has provided over a thousand parts to collision repair facilities I have worked for or written insurance estimates for, and has always been fair, honest and helpful. They will continue to have my business for years to come.
JR was awesome to work with. We walked out into the yard and I showed him what I needed we talked price which was very reasonable and said he would have his guys pull it and he would call me when It was ready. A hour or so later he called and I picked up the part. Really cool guy and I'll be back for sure. Thanks JR
Just your basic scam artists. After agreeing on a price and after they already had the title to my car and everything they needed they only gave me a fraction of what we agreed on.
Further more after I had posted this review one of the lovely workers called me to harass me telling me how much he was going to sell my car for telling "I just want it to burn a little more".
Please find somewhere else to take your business.
If I could give them less than a star I would. Told me the cost to fix my hood was $200. I get there it's up to $300. They fix it but the light that the hood is open comes on. I take it back to Moses and he acts like I'm bothering him and tells me I paid for him to fix the hood and not the light that was not on when I took in the car. I left and would never go back there again. I have never been treated like that as a customer. Previous owners were awesome. I always have been going there but that's it for me. Steer clear of this place.
This is the absolute worst place I have EVER done business with. They sold me a part GUARANTEEING it would work. Plus convinced my boyfriend that he needed the whole steering column. It cost us $250. Just to find out it will not work at all. Now it's going to cost me another $500 to fix. If they are going to sell parts and guarantee them, they may want to know what the neck they are talking about first. They are nothing more than a bunch of con artists, rip offs, and frauds. I would never recommend them to ANYONE.
These guys are great! They have a new owner and actually want to help their customers. I have been searching for a couple of really hard to find parts for my 01 Jetta for a few months. I purposely did not stop at European Only because of the horrible experiences I have had in the past. After searching most of the other wrecking yards in Utah County without success and at the recommendation of a competitor I gave Russ's another try. I am happy that I did. I now have a true one stop shop for my Jetta parts!
Moises and the crew were super helpful and nice! They stayed late at the shop for me to come by about my dented VW Passat. The auto body shop was going to charge me $830 to replace a dented lift gate, but Moises told me he would trade me one in great condition and install it for $400!! Great price. They installed the new door, and it looks awesome after a good wash!
Absolutely horrible business!!! Drove 500 mIles to go buy parts there that he said he had ready for me! Got there the parts are not ready and the car is smashed down. My comment was ( if the car is in this bad of a shape not sure how good the parts are still but would like to take a look still because I really want to buy the part). he demands me to leave his place because of the comment I made. Disrespectful prik!! Would not recommend this place not even to my enemy!
Wow, I was looking for a spare tire and Russ's guys went above and beyond to get me the spare tire. He took a tire from a different year and model, checked it to make sure the bolts would fit then pulled the wheel drum from the same year and model to make sure it fit as well. It was great. Thanks guys. You saved me a hundreds of dollars.
Jesslyn took care of me when went there to get a headlamp, turns out the headlamp had some unseen broken parts on the inside. I went back to return it with no hassle at all. Overall excellent customer service, the place needs some more room though and it definitely could use some remodeling, however that doesn't matter as long as the prices are right, which they were for the headlight.
Dec 20, 2015
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