What clients say about JDK Towing & Recovery in Orem (UT)
$700.00, vehicle was towed police involvement. Less than 24 hours, from start to finish. “ they had to wait” there rate. Use with caution and avoid unless you want to be ripped off. I will post an itemized copy of the receipt if and when I get it.
Drivers think they are flawless. Had a mishap in a parking lot where I almost backed in to one of their vehicles. No biggie I have people almost back into me all the time. Who hasn't had that happen before? Decent human beings just shrug it off as an oops and carry on.
On the street when the driver passed me he just couldn't pass up the opportunity to give me the bird. I called the company and spoke to Mark, who tried justifying the behavior as normal for the industry. Apparently Mark thinks that it's ok for his employees to be crude and rude. I am not sure I would trust this company to be very honest.
Would rather push my car 50 miles than rely on people like this. Would give 0 stars if I could.
Read the response from the owner. Sounds like the driver is making stuff up to make himself justified in bad behavior. You can see the class of this business in his response.
Mark went out his way to help me find my phone that was lost in my car after an accident. Definitely went above and beyond since he wasn't the guy that towed my car.
Towing companies don't usually top the charts when it comes to businesses that people have fond opinions of. Any day you meet a tow truck is probably a bad day. That being said, JDK has some especially bad business practices.
Most towing companies will charge a storage fee to keep your car in their yard. That's fine, otherwise they'd just end up becoming a junkyard. JDK really goes the extra mile to make your life difficult with their hours, though. All their listed hours (at time of posting) are 8AM-5PM. Most people work those hours, so taking time off of work is tricky and ultimately results in more time that your car is sitting in their lot making them money while they do literally nothing. No one is at the yard during business hours, so they require you to call 30 minutes in advance so that someone will come unlock the gate (a further complication to encourage longer occupancy).
Here's the real kicker though: all their listed hours are wrong. They won't come unlock for you at 8. They'll claim to not be open until 9 if you talk to them on the phone. So, if that causes you to miss some work while you sit and drum your fingers, too bad for you. But great for them if you decide to try for a different day: that's just more money in their pocket.
Basically, towing companies are financially incentivized to make access to your towed vehicle as difficult as they can and to provide the worst customer service possible. All of these things are common among towing companies, to be sure, but among them JDK is King. I highly recommend them to anyone looking to lose a little extra money and waste some more of their precious time.
Oh, and if any police departments with contracts or business relationships read this: Drop JDK please. It reflects badly on you that these guys are your default business partners who you call up when responding to a crash. I'm sure there are more honest towing companies out there who deserve the business.
Terrible service, had to get my car towed early in the morning. They took it to their yard which was about 2 minutes away, but they charged us for 1.5 hours of towing time. They also charged us 40 bucks in fuel cost. When I went to pickup my car, they insisted it wasn't drivable despite the car being perfectly fine. They wanted to keep it till Monday to charge me more. Complete scam company
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