This rating is based on customer reviews, inventory size, pricing, and service quality
In West Jordan, UT, Evans & Sons Auto & Towing draws sharply mixed reviews. Many praise rapid arrivals (even Sundays/late nights), skilled loading, friendly drivers, and sometimes fair pricing; others report rude phone interactions, confrontational staff, long waits or no‑shows, and disputed/unclear fees and surcharges. Strengths: fast response and capable drivers. Weaknesses: customer service, communication, and pricing transparency. Little solid info on inventory variety, yard organization, or parts finding. Overall: 58/100—can be efficient, but consistency is a concern.
Evans has rescued my son 2 times now. They are prompt when we've called them and the drivers are incredibly nice. I know they have been in business a very long time, so they really know what they are doing. Thanks again for the rescue!!!
These guys where awesome! Got ourselves in situation with one of our trucks getting stuck. They came within 30 minutes and had us out in minutes back on our job! Would highly recommend them to anyone needing towing services.
They saved my day today! I ended up with a flat tire and was desperate for a tow. They had someone there in 20 minutes. Fees were reasonable too. They followed up after when sending the receipt to wish that my day would get better. Very professional and helpful!
Thomas arrived at the wrong location for a tow set up a day in advance. I gave him the benefit of the doubt and still treated him professionally and respectfully. He then layed all of the blame for his mistake on me, responded aggresively over the phone insulting me and my ability to do my job, and then refused to complete the tow before hanging up on me.
I forwarded all of the same information for the tow to another local company and they quickly arrived to the right place and got the job done.
Worst place for towing services straight $345 dollars for 3 hours in there yard $90 dollars was a fuel surcharge when they pick up my truck from 3 miles away from there location
I waited for 2 1/2 hours for my truck to get towed and not one phone called to let me know they ran into some problems. They referred me to another company ended up waiting another 2 1/2 hours to have another company come what a great day sitting in a parking lot because somebody cannot call and let you know that they’re not coming
I will never use this towing company they need a lesson or two on dealing with people they think they are the only God tow company, thank God they are not.
This man was the most professional man I've ever met in the towing industry he did me a marvelous job loading a car that I didn't think could be loaded on a flat bed he did a good job you need to give him a raise
They arrived on time, made sure I knew what was going to happen, took me to my mechanic and had a nice conversation with the driver! If I need a tow again I will definitely use this company!
Good dudes to repair your medical equipment or print some brochures. These guys do it all.
Make sure you get to their office at least ½hr before 5, because nothing stops Miller Time around this tow yard.
Extremely unprofessional. Not willing to answer any questions. Does not have the capacity to answer basic questions about where vehicles are being taken. Our vehicle was not released to be taken anywhere. They have no ability of basic human communication. This has been the worst experience of a towing company I have ever had. The reception tries to wear you down by incompetence, when you ask for management or owner involvement, you get a very angry man named Mike, who yells at women and tells you he doesn’t have time for you. Warning, do not use this company, they will take your vehicle without proper permission and couldn’t care less. No respect at all for basic human decency. Do not be fooled into paying heed to their website description of their fantastic service. It is a lie.
If I could leave no stars I would. This company is honestly the worst. Their staff has no customer service skills what so ever. Made us jump through hoops just to obtain our vehicle. What a complete joke! Try to avoid them at all costs. Not worth anyone's time.
Just called to get some info on their process "cash for junk car" and they were so rude. No customer serivice whatsoever!!! If you need a tow company this is NOT the one, call a different company, unless you want to deal with a VERY unprofessional company. I would give a no star review if that was an option.
Worse service ever Rick and Heidi are both rude and don't provide the correct information. They'll leave you stranded and still take your money. I'll never work with such a horrible company again.
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