Dakota helped me today by replacing a rear turn signal bulb. When that didn't fix the problem he discovered that the actual socket was the culprit. He happily replaced that also. Dakota has helped me before and is always so friendly and helpful. I really do appreciate that! Thanks Dakota for being so helpful and representing your company so well.
Very pleased with the service we received here! Nick was awesome very polite and friendly, he installed my windshield wipers in the dark snowy cold weather I’m very appreciative of Nick !
The reason for the one star is that you hired somebody with such poor customer service ability. "Melissa" was very rude and should definitely not be working with customers. My wife shouldn't have to feel like she's a burden for calling the store and letting them know that's she's there to pick a part up that she paid full price for. She wasn't sure if someone was bringing it out or she should go in. (We are not feeling well that's the only reason we didn't go in right away to begin with) because normally that's what we would do. Please have someone else answer the phones help the customers or do anything that has to do with people!
I needed to know if my battery was good. With their free battery check it showed I needed a new one. A staff member was having a difficult time replacing the battery. Nickolas came from home and saved the day. He was professional, kind and knowledgeable.
Jesse helped me by installing a turn signal and running light in my 2005 Lexus. He did quickly and efficiently. He did what I can’t do any more. I’m extremely grateful.
I needed to have my battery checked. Nicholas was very helpful and kind. He took the time and showed me the battery charge was 10.8 and should be 12. It was still under warranty. Thank you guys!
I’m always being a customer here for my mechanic business the lady I don’t know if is new but wow so rude extremely bad service I will stop buying here and move to AutoZone
Definitely would not recommend coming here. One of the employees was very confrontational and argumentative and even tried to fight me. This was in the morning in a Sunday with a Hispanic gentleman. I was too scared to get his name.
I love going to this O'Reilly they got great prices and manager even took a little bit more off the top for me did a great job I appreciate you going to getting that part for me this is my part store
Melissa answer the phone when I called. Answered all my question gave me a prices for the different types of batteries I needed. When I got there. She recognized my car as it pulled up. Gave me a few tools to get my battery out and then she gave me the new one. I put the new one in and I was on my way very fast. Great customer service and great attitude. Appreciate all your help!
Reynaldo A. was extremely helpful! His customer service was impeccable and went above and beyond to get my car all situated. Would definitely recommend this location because of him!
Came in tonight and Ray went above and beyond to help me figure out my turn signal light bulb, he even cleaned my battery connectors for me , thank you , and thanks for being patient .
I need to have my battery checked and was helped by Glenn. My truck did have some modifications due to being towed so I change the battery myself with loaner tools. Glenn had a great suggestion on my battery disconnect mod and helped me with it. Great service all the way around. I purchased the H8 AGM battery as an upgrade on a 2021 GMC Canyon Denali.
I love coming to this location, everyone is always super helpful. I came in for a headlight and happened to grab the wrong one, the gentleman went out to my car with me to make sure I got the right one and picked the one I needed. Thank you kind sir! Will always come to this location for my car equipment needs!
I shop at O'Reilly enough that the employees know me, and I have avoided this location for years because of inept employees and out-of-stock items on a regular basis. I visited them again a few days ago in a pinch because the location I prefer was already closed for the night, and I got burned once again. After explaining what I needed and for what vehicle, the employee there sold me the wrong part, and after installing it, I got stranded the next day when the part failed and I had to have my car towed home. I took the part back, and the manager wouldn't honor their 30-day warranty because the part was used and damaged and couldn't be resold. Utter incompetence. I like O'Reilly, but bad experiences at this location nearly every time.
I had the manager help me and she was amazing at the West Jordan location, she would not take a tip I tried to give her multi-able times for all her help and knowledge, I cant remember her name but you have an amazing leader at this location.
I NEVER leave reviews, however the staff here is ONE OF A KIND!!!! I was having issues with my battery 2 months ago. I just made it in before they closed. I told the lady working the store asst mngr don’t kill me I kno ur closing but I need my battery checked I had to jump it today. She said NO PROBLEM!!! Battery was good and she checked my alt too and it was good. Was personable fun to talk too and never rushed me. We checked oil & added a quart. Bc she was so pleasant I went back tonight. Now that same battery needed a jump 2x today. Walked in 20 mins before close AGAIN. Out comes OSCAR. Don’t kill me I know my battery is low so can we grab some tools and get it charging?? NO PROBLEM MY FRIEND!!!” Let me grab my coat I got you!!” We joked as we took it out and I practiced my Spanish with Oscar. Then Glenn jumped in n helped us get it changing since 15 mins was btr than no mins. Long story longer. My situation in life currently is CHALLENGING!!! My battery was shot!!! Glen throughly explained what happens over time to battery’s and why it wouldn’t charge Oscar and Glen went ABOVE & BEYOND to make sure I walked out with a NEW BATTERY tonight!!!!!!! I can’t thank Oscar enough for what he did to help me and restore in me that there are angels even at Auto Parts Stores. This staff has the BEST attitude I have EVER encountered. I normally can’t stand the grumpy annoyed auto parts employees. These guys are ALWAYS great!!! I will not spend a penny anywhere but with this store bc $$ talks and I can’t thank Oscar and Glenn enough for their kindness!!! CUSTOMER FOR LIFE!!! The end….
I've been coming here for 10 years. Except for a few instances with inexperienced employees I have had great service. I go to the other auto stores only when I have to. I don't even get the same service from other o-reilly's. This one is great.
I went to O'reilly Auto Parts to have my battery checked and they advised me to get a new battery. As a single female, who doesn't know much about cars, I trusted that the employees of this business would be honest with me. The employee reported I absolutely needed a new battery and I couldn't wait. They continued to try and pressure me into buying a $250 car battery. I ended up going to a different business that could help me install the battery and the other business let me know that my battery was fine.
I'm very disappointed with the dishonesty from O'Reilly Auto Parts and their employees. It's disheartening to know that you would take advantage of a person in this way. Please consider taking action and letting your employees know it is unethical to mislead and deceive customers. This reflects poorly on your reputation as a credible business within the community. I will not be returning to this store or recommending it to others.
The older gentleman was very helpful and informative, but after watching YouTube I couldn't figure out how to take the clip off of my headlight so I ended up getting the bulb and labor at my tire place for cheaper than just the bulbs at O'Reilly, so I just returned the bulb.
Jesse and Julio were wonderful! They helped me fix up my vandalized window wiper arm when we learned the part had been discontinued! They went above and beyond, and I’m grateful for their help!
The two guys are very rude. I asked. I need a break pad for my car. He said we have it. I said I need it. I just ask him a question I AutoZone given lift time warranty how come you guys not he says to me go AutoZone and don't come back here, wow they don’t know how taking care customer how to talk to Customer that's very rude you are losing Customer and he's not helpful what does one need it I don't know why company hired its good hired don't training this before how taking care customer you think Customer can come back again once you thought of Customer? Very bad customer service
Everytime we've gone here the staff have been really friendly and helpful. They've help us find the correct battery for our car and even helped us replace it. The store is pretty well organized but if you can't find what you are looking for you can always find an employee and they will help you out.
The staff hear is very helpful, thay can help you find what ever part you need, and can usually have it for you same day. They also can help you diagnos small problems and battery issues fast and efficiently. If you deal like the person helping you is struggling with your request ask for Steve he is very informative and food at finding parts you need. They also offer parts ordering online and over the phone very useful if you are in a hurry. The only thing I have to complain about is some of the employee don't know much about cars and really struggle helping find simple parts, and some are very lazy and don't what to help you find something
My car kept dying as I was trying to get my dad to work and Salvador was very patient, nice and knowledgeable with me. At first the battery tester wasn't able to read my battery (since it died as soon as I got it there) and he offered to charge it while we waited for a tow truck. We charged it got a little bit and he was able to me what wrong with it and how much it will be when I get it fixed.
I had a great experience earlier today. Logan spent over an hour with me helping me figure out why my car wouldn't start. I was impressed with his determination and grateful that we finally figured out what was wrong. Give this man a raise!
I went into this O'Reilly Auto Parts today looking to find some paint for my bumpers and nerf bars. Both of which were covered in Chrome and I had watched numerous YouTube videos on how to paint these without it looking bad. I walked up to the counter to check out with all my rattle cans of paint and the gentleman at the register ask me what I was up to I told him I'm just trying to get rid of all this Chrome he then told me I was not going about this the right way and although he didn't sell anything for me he did point me in the right direction of getting a vinyl wrap done to it. So I walked out of the O'Reilly parts next to my house empty-handed. Feeling like I really won, also I hope this dude doesn't get fired. To have an honest counter guy point me in the right direction speaks volumes of the company he works for.
I came here to have my battery tested and to my surprise they can also check alternators, they brought a machine out and hooked it up and immediately told me my alternator was dead and a couple seconds later said my battery was dead too. Well, i needed a second opinion so I drive to two other auto part stores both of which told me my alternator was completely fine and i ONLY needed a new battery. I will NEVER go here again and i will NEVER recommend them to anyone.
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