I recently moved to the area and needed to find someone to work on my truck. When I first called I wasn’t super sure about them to be honest. However, they have more than exceeded my expectations! They are very communicative and willing to work with me on some things. When I had questions after the work was completed they jumped on it and answered my questions. I will be using McNeils for my vehicles from now on and would recommend them to everyone!
I'm giving them a full five stars because, Although there was a miscommunication/mix-up about a part that we thought was damaged while in their care, they were willing to take responsibility and apologized for the misunderstanding.
Asked if they did free quotes to have my passenger front panel on my Toyota replaced and the lady laughed at me and said it would be 150 to be seen that’s more than the part would cost not sure what was funny about my question but I’m applauded very rude customer service
Extremely honest and good mechanics. There is a long story I’m too lazy to type out, but basically they had a really hard time finding out what was going on with my truck…but they never gave up and were eventually able to figure out what was going on. They really did do their best to save me money and even gave me a spare axle they had laying around because of how long it took to fix the problem. Very happy with their service.
I was looking for a new mechanic, having had my last mechanic outright lie about repairs that I needed. So to say that I was on the skeptical side of things when I walked into McNeil's, would be an understatement. They were amazing, I told him what I needed to have looked at at my vehicle and they came back and said that there were several things that need attention but it could wait. It was such a breath of fresh air to have that type of attitude and they have a customer for as long as I'm hearing Utah. Quality Care, precise communication and genuine intent is what I felt when I was there.
My truck was disabled and towed to their shop on a Friday. It wasn’t repaired until the following Friday.
They charged me $180 for an inspection that listed every minor issue—including streaking windshield wipers—on a vehicle that couldn’t even be driven.
When I declined a $300–$400 transmission fluid flush, Manny acted offended and reminded me they didn’t have to fix anything. All I wanted was the repair that brought me there, not an upsell on problems I already knew about. The whole approach was pushy and tone-deaf, taking advantage of the situation.
It was pure corporate hustle. I wouldn’t have been surprised if they’d tried to tack on “premium” parts, charge for “premium” parking, or bill me for a week of “after hour security” storage while my truck just sat there waiting to be repaired.
My husband's Tesla needed an alignment after purchasing new tires. After calling a few places we quickly learned that most places won't do alignments on Teslas. Not only does McNeil's have EV techs that could help us out, they did a spectacular job with spectacular customer service and for a fraction of what it would have cost at the dealership. We are definitely going to be returning customers!
AC wasn’t blowing cold air in our vehicle. Technician inspection also diagnosed a slow oil leak we were aware of. Sarah talked us through how they diagnose AC issues and what it might look like along with the full inspection report. Since they were going to need the vehicle a few days we were offered a loaner. Got both the AC compressor replaced and oil leak repaired. Great communication from Sarah throughout the process. We ended up not even bothering with any other quotes, knowledgeable service manager and technicians and good customer service were enough. We’ll be back for future vehicle needs too.
Just a regular service with the shop and this full service really saved someone life. From an oil change to a missing nut on the driver side wheel.
This is why I take my car to manny and his crew. Thank you for making sure we are safe back on the road! You Guys Rock??????
From start to finish, they were honest, communicative, and genuinely cared about my situation. Sarah took the time to explain everything in detail, making sure I understood exactly what needed to be done and why. Unlike other shops I’ve dealt with, they didn’t try to upsell unnecessary repairs—they actually considered my budget and helped me prioritize what was most important, and didn’t leave me hanging for days.
It’s rare to find an auto shop that combines expertise with integrity, but McNeil’s does just that. If you’re looking for a trustworthy mechanic who keeps you informed every step of the way, this is the place to go. Highly recommend!
UNTRUSTWORTHY! THEY LIED TO ME ABOUT MY VECHILES BATTERY AND SAID IT NEEDED REPLACED WHEN I JUST HAD MY BATTERY CHECKED THE DAY BEFORE AND THE BATTERY TESTER READ GOOD. I WENT TO ORILEYS LITERALLY AFTER MY APPOINTMENT TO DOUBLE CHECK AND THEIR BATTERY TESTER READ GOOD TOO!!!
Terrible experience here. I booked an appointment for brakes, oil change and tire rotation and to check the fluids. I dropped off my vechile at 11:00 am. At 2:45pm i get a call saying i dont need brakes, their changing the oil. My battery is bad and will call me soon. At 4:30pm i still had no contact from them and decided to go down there. The front desk lady, sarah said they texted me my vechile was done and i never got a message. They charged me 180 dollars to not replace my brakes, rotate the tires and change the oil and tell me my battery tested red and corrosive. I drive a 2021 and it is in excellent condition, no my battery is not correded. What liars. What a complete rip off. They charged me 11 dollars for a lug nut and didn't even mention it. I saw it on the paper work, when I asked about it they were super rude. Took 6 hours to "service" my vechile. No fluids were filled. I WAS LIED TO ABOUT MY BATTERY and over charged. I'm absolutely disgusted. Untrustworthy.
No one wants to have to spend money repairing a vehicle but I have always felt I could trust the staff at McNeil's. They have been friendly, kind, and so helpful any time I have needed to use their services. They provided a ride service and a loaner car at different points when I was having my vehicle diagnosed and repaired. Their communication was stellar, and I love that they provide itemized reports before and after they complete any service repairs.
Needed to get my car running again & they estimated a week, but we're done in a couple days. Prompt communication about it too. Seamless assistance from the tow company next door made the sudden problem seem to disappear almost as suddenly.
Great experience with McNeil’s. They went over the top to help get my car done quickly and were super fair and honest through the process. Also like the portal they use where they communicate all things they worked on with images. Great experience.
Great service all around. They are transparent about the work that they recommend, and they are very communicative about timelines.
I had even approved some work to be done, but the mechanic later determined that it probably wouldn't fix the issue, and so recommended against it so I didn't waste my money on unnecessary work. I really appreciate their honesty.
I recently brought my 2010 Toyota Camry to McNeil's Auto Care in Riverton, UT, for sluggish and rough transmission shifting, and they did an excellent job. The team performed a complete inspection of my vehicle and sent me a detailed digital report straight to my phone. This was not only convenient but also gave me peace of mind about my car's overall condition.
The technicians were meticulous, test-driving the car multiple times to pinpoint the issue. The main problem turned out to be the transmission fluid, which was as black as my morning coffee. They pre-cleaned the system, replaced it with fresh fluid, checked for leaks, and test-drove the car again to ensure everything was working perfectly. Now my car shifts like new and I am confident the transmission will stay reliable for the long haul.
The work was completed at a reasonable price, and the staff were great to work with. My service advisor, Sarah, kept me updated throughout the process, and everyone treated me with respect whenever I stopped by. I highly recommend McNeil's Auto Care for any vehicle repair needs. You can trust them to treat your car like their own.
I was referred to McNeil’s by the guys at Grease monkey for a parking brake error light. They got me in to check out the truck and give us the ok to go on our big trip the next day. A few months later I took the truck in to fix the issues they found. They were quick and even changed my differential fluid! These folks are awesome!
Fantastic Place to go get your car checked and fixed up! Good Pricing and excellent Customer Service. Manny Lopez helped me Fix my car and finished the Emissions with no problem. Nothing But a good experience. Highly Recommend!
This review is for the service, I didn’t actually get any work done to review the mechanic. I made an appointment on Monday to bring my car in on Wednesday to get the horn fixed. I waited until 3:30 then decided to see what the progress was. They said they were just about to call me to tell me they wouldn’t get to my car today and asked if I could leave it another day. Initially I said yes but since I had appointments the next day decided to pick it up. When I got there they tried to get me to leave it by offering a free diagnostic. I was already there and needed my car so I declined. When I got home I found they had already done a diagnostic and sent it to me. If they didn’t waste their time doing the diagnostic perhaps they could have fixed the horn. You be the judge.
This is an honest and well-organized shop! I have been to lots of shops in Salt Lake County and McNeil's has competitive pricing. I can also tell from the service that they're honest about what actually needs to be done now (vs later) from their assessments.
I was extremely happy with the service I received from McNeil Auto Care. They were able to get me scheduled within a few days. My service advisor Sarah quickly provided a link for me to view their evaluation report (with pictures) along with an estimate for the recommended work right from my phone. The crew at McNeils is friendly, professional, and excel with great communication through the repair process. Highly recommend them!
I picked McNeil’s because my friend suggested them to me. She’s been going for years and only had good things to say.
So, I had a bunch of little problems with my car and they DID take care of me! I really appreciated their patience with me bringing it back several times and having a bunch of questions.
I had a couple of reliable mechanics, but since Covid forced them out of business, I had been looking for a new one. I'd gone past McNeil's several times, so I took my car in there. I was especially impressed with Manny and their operation as a whole. They did several repairs and the cost was reasonable.
I will definitely use them again and refer their business to friends and family.
Very pleased with the thorough and detailed inspection of my aging Honda Element. The online report included photos of needed repairs and potential issues. My experience at McNeil’s Auto Care is it’s the best service I’ve ever had working with an automotive shop. The manager took time to review with me the recommended maintenance. I look forward to taking my vehicles to them in the future.
This place is awesome, they care about you and getting your vehicle in excellent running condition for the road. They are fast and friendly and great on keeping me informed of updates on the repairs. They are also fair priced. Highly recommended.
Great work by the team, just a standard oil change and a yearly checkup but they do great work. I especially appreciate the report, they take pictures and have clear results and measurements. Took a bit longer than expected, but that's okay. I had some questions about my brakes and they were able to inspect it and give clear answers. I would recommend to others!!
Edit 5/3/2023 - took in in again in 2023, again they did great work, this time no delays, and we even squeezed in a tire rotation. Again, I love the report, and how the data is saved from year to year. proper paperwork that is user-friendly is rare, and McNeil's is nailing it.
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