Had a friend visiting from out of town and they had gotten their car stuck on a steep curb in a weird angle, on a holiday. Literally less than 10 mins after calling for assistance they showed up and surgically removed the car off the hill/curb without additional damage to the car. 10/10 boss skills.
I’ve generally had a negative impression of towing companies due to high charges and poor accountability, but this experience was different.
My Tesla had a flat tire and needed to be towed to a tire shop. During the tow, the technician accidentally damaged the towing hinge, which was discovered later at the shop. I contacted Tri City Towing immediately, and they accepted responsibility right away without any hesitation.
Although their insurance caused some delays and denied the rental car cost, Tri City Towing stood by their word. They were willing to pay out of pocket for both the repair and the rental, taking full responsibility.
The process took close to two months, but throughout it all, their communication, professionalism, and accountability were excellent. Mistakes happen, but how a company handles them matters—and they handled this the right way.
Highly recommended.
We were involved in an accident on September 14 and Tri-City was called to tow our vehicle. They were very courteous, professional, and let us know exactly what we needed to do/bring in order to drop by and retrieve the rest of things left in the car. We set up an appointment, brought the required identification and had no problems at all. Tough situation we were in but overall positive experience with Tri-City Towing.
DO NOT GO TO THIS PLACE OR DO BUSINESS I HAD A WRECK 2 weeks ago police called towing they came with a wheel lift NOT A FLAT BED they had to take my driveshaft off my truck and they damage it when they drop it down the tow truck driver said he would not damage it and be place back soon he got to the yard he did not and damage my driveshaft and do not wanna be liable for it that’s lady from the front office rude and yelling like a Karen now ama have to take legal action
I’ve used this company for 10 years and greatly appreciate the services they offer. Pricing is hard to beat, the drivers are nice and the equipment is well maintained.
These people are lazy and rude, at least the woman at the front office. I called to see if they could tell me if my car was drivable and the “manager” said she has a 40 car lot and she can’t take a second to look to see if it is smashed in on a small lot. My car had been stolen and recovered and at no point had anyone told me about the status of the car itself.
When I was driving away she made snarky comments about the car I drive that I heard and that my room mate heard who was sitting there to make sure I got home safe. When I called to confront her she said I need to get my hearing checked and that I must have heard other conversations. She said multiple times she did not say anything against me when I heard it and my room mate also heard it.
The check your attitude at the gate policy must only apply to customers because from start to finish this woman has been less than considerate of her customers.
This lady is rude did not want too take payment for my fathers vehicle with my company card because it had a business name on it not my name. Even though ive purchased vehicles from their online auction and paid for them using the same exact card. Making it harder for customers with business accounts to recover their vehicles. Dont waste your time or money with these thieves. Terrible customer service my father is 90 years old and almost had a heart attack after them raising there voice at him and making such a simple process a hard one.
Response to your reply, IT WAS NOT A CREDIT CARD. It was a business company debit card. You know those ones that have a pin. And a business name on it. Not persons. You could have easily taken DL number and attached to receipt like they do at every other towing company in town. Its unbecoming to maintain somebody employed with lack of emotion and common sense towards the customer base that keeps the lights of your business on. I would never keep someone employed in my business to treat people the way your employees treat customers here. Tells alot about ya. No one offended or disrespected your staff we actually have a recording of the conversation and how aggressive she got. Not even checking the card we grabbed from inside the wrecked vehicle to verify name matched same as ID. There is no excuse for an aggresive attitude towards a 90 yrd old man. They not teach ya any common courtesy to respect your elders. Says alot
Definitely rude and unprofessional it seems just for the sake of it. They hate their own customers LOL. Glad I am done with them and our paths never cross again.
Use these guys all the time professionally for moving large equipment. Easy to deal with. Easy billing. Fast and efficient drivers who show up when they are supposed to. Makes my life so much easier!
My car was brought here after I was in a very traumatic wreck. I came to get some stuff from the car and the second my father and I stepped on the lot a lady started yelling at us. While waiting for the keys we were looking at the car and another lady started yelling, again, that we were not allowed to "wander the lot". The wait for the key took forever and they showed no sympathy whatsoever. While getting stuff from the car they stood there and stared at us through the window.
They were just all around extremely rude and unprofessional. Not only that but as I am on the side of the interstate and the guy is hooking up the car he doesn't ask if I need anything from it before driving away. That made my experience a whole lot worse. I DO NOT recommend this company for any services. If I could give them no stars I would.
Most unprofessional service I've ever been forced to use. My stepson got into his first accident and the city forced the tow. Not only did they charge $200 to tow the vehicle four blocks (no wonder they have such updated trucks), but he dumped the truck off in the street, blocking half of our driveway and DROVE AWAY. I am absolutely appalled at the rudeness of the driver and his don't care attitude.
God forbid you misplace your license and your car gets impounded you are straight up SOL. My boyfriend did this and it was a fiasco!! I brought him down to pay with my debit card and they wouldn't let him leave in the vehicle unless I was on the insurance plan because he didn't have his license. Bro, do you want this 375 dollars or not? Obviously not because we couldn't find our email with the proof of insurance card fast enough and the dude had to go to another job. FML all of that ish and we still couldn't get the car. There has got to be a better way. I am very disappointed.. am I in the twilight zone SMH
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