This rating is based on customer reviews, inventory size, pricing, and service quality
Roadrunner Towing And Recovery in Edinburg, TX lands at 54/100. Reviews are split: some applaud helpful, professional drivers and decent value, yet many cite poor customer service (rude tone, hang‑ups, blocked calls), miscommunication (no ride‑along despite expectations, wrong drop‑off), surprise fees/price changes, and slow release times. Wait times and phone support vary widely. Pricing feels fair to a few but excessive to others. There’s little reliable feedback on inventory variety, yard organization, or ease of finding parts, so those remain unclear. Overall: notable strengths, but complaints are frequent.
Today my family had a very unpleasant experience with the towing company operating in this area. We accidentally parked in a spot that was apparently reserved for the museum. As soon as we realized this, we immediately offered to move the car. It had not even been five minutes, yet the driver refused to allow us to move it.
Instead of handling the situation professionally, he immediately began negotiating prices with us. When we asked if we could pay with a debit card or pay the city or the appropriate authority, he told us the money would go directly to him, which felt very questionable. He also mentioned he did not work for the museum but for his own towing company.
What made the situation worse was how disrespectful he was, especially toward my father. The entire interaction felt unprofessional, aggressive, and unnecessary considering we were willing to correct the mistake right away.
I understand that parking rules exist and should be followed, but the way this situation was handled was extremely disappointing and left a very horrible impression on how h does business.
I would put no star if there was an option, WORST service reach out if you want to be disrespected. This man was absolutely disrespectful and I am disgusted of how he spoke to us disgusting man, disgusting service, and disgusting company.
Excellent service. Super cool dude. Down to earth easy peace no hassle. Definitely my main towing guy from now on , when I get towed again I'm going to ask for roadrunner
Was sitting in a open public parking lot with no no parking or authorize parking signs in the entrance or along the back did not see any to my knowledge watched me get out of my truck without telling me I was not allowed to park there he is literally praying on people to leave their truck there without saying nothing to them. A real man would’ve told me I was not allowed to park there. I would have just moved. I do not know the area very well. Also he did not put the boot on my truck. It literally just slipped off when I tried to see if it was scratching my rim I paid him $100 and that was it.
Me páresio un abuso..por una noche que estuvo la camioneta .380..le pregunte porque me cobraba tanto y no me quiso decir nada. pero bueno cada quien trabaja como quiere y maneja el negocio asu conveniencia.
Guy was rude and said no to the towing service than disconnected the call. Not for me but would definitely recommend Lone Star Towing super nice quick and very good price from the guys.
I live in Iowa and I needed a small tractor transported in South Texas. The dealer referred me to roadrunner towing. Fabian was able to get on it the next morning and in spite of having some issues with the tractor running he was able to get it transported safely. Awesome to work with!
These guys know what they are doing . Hub bearing on both front tires separated and wheels were about to come off . They loaded my expedition with no damage at all and set it down at my house , again no damage. Thanks guys
Needed my truck towed, so I went on google and saw roadrunner towing. Saw that they had lots of great reviews. Gave them a call and spoke to Fabian, he was super helpful and friendly! He guided me through the process and we set an appointment to get my truck towed to the mechanic. Amazing customer service and fast! Will be doing business in the future!
Fabian was able to tow my truck from Elsa to McAllen very efficiently. There were no problems and were quick to respond to my emergency when my truck didn’t want to turn on. They gave me a reasonable price, time estimate, and allowed me to use a credit card. I would recommend them to anyone in the valley.
The manager and Fabian were both very helpful and professional. I had been calling tow truck companies all morning and this company actually called me back to help get my baby car off the side of the road! I felt one less stress on my mind. He was quick and did a great job, plus they were affordable . If I or someone I know ever needs a tow service I'll call them again :).
I locked my keys unfortunately earlier today. With the recommendation of a good friend I was given Roadrunner’s number. I was answered by a young gentlemen who was very polite and respectful. He then asked for my situation and directions when I was immediately given a quote. Price was too good to even shop around. The operator showed up on a timely manner did his job to perfection and we both went our way. Thank you Roadrunner for your professionalism and great manners. I would highly recomend them.
Quick fast and the tow man really knew how to work the crane, had my truck up in a hurry in time for happy hour! Thanks again Roadrunners, the Coyote ain’t ever catching you all!!!
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