This rating is based on customer reviews, inventory size, pricing, and service quality
In Edinburg, TX, Premium Automotive Services trends positive: 88/100. Customers consistently praise professional, communicative staff, thorough diagnostics with photos/videos, quick turnarounds, solid warranties, loaners, and financing. Strengths include transparency and fixes others missed. Common complaints: high pricing and diagnostic fees, a few upsell concerns, one post-repair warning light, and occasional delays. This is a repair shop, not a parts yard—reviews don’t address inventory variety, yard organization, or ease of finding parts. Overall, strong service with pricing friction.
What clients say about Premium Automotive Services in Edinburg (TX)
I am extremely disappointed with my recent experience. I brought my car in because it was shutting off and would not accelerate properly. I received a call from the front desk informing me that my transmission only had one quart of fluid and that it needed to be replaced. I was sent three quotes starting at $8,000.
Instead of approving the replacement, I asked them to close everything up and simply refill the transmission fluid. I was charged $600 for this.
When I got home, I discovered that the exhaust hose was not even reconnected. Not only was I charged $600 without the issue being properly addressed, but I was also almost convinced to replace a transmission that appears to be functioning properly.
This experience feels dishonest and unprofessional. Charging that amount and then returning the vehicle in incomplete condition is unacceptable. I expect a refund for the $600 and an explanation as to why my vehicle was returned to me with components not properly reinstalled.
Very dissatisfied.
Had an AC problem. Compressor locked out. Technician was able to get it done quickly & the financing options allowed me to get this repair done without too much out of pocket up front. Had the whole underwood AC system replaced with a great parts & labor warranty.
Good customer service but I still truly do not recommend this place. Their prices are RIDICULOUS. They charged me $72 for COOLANT for my car. COOLANT. I don’t mind paying a reasonable price for quality repairs but their prices are preposterous. Never again
Bottom line, they wanted $1600 for a catalytic converter replacement. Charge $250 for diagnostic. Got the same job done at a reputable shop for $325 with a brand new magnaflow CAT. Pretty ridiculous pricing. Can't speak on of they do a good job because I took my business elsewhere.
I am beyond thankful to the staff at Premium Automotive Services. They communicate with you throughout every step of the process. If there's an issue or recommendation, you receive notifications for it right away. My car now drives like new.
That was great customer service the job that did was very thorough educated me on what they were doing and why kept me up on all prices and try to give me the best deal possible A+
They don’t even deserve one star, I had to click on it so Google will allow me to write a review. Do not go to this place, I got a flat tire and unfortunately this was the closest tire shop, they checked my tire and I was told that it could not be patched due to the severity of the damage, I told them to just put the spare tire on for now that was the only service I needed. I was charged $88 dollars, just to put the spare tire, I want to clarify that my spare tire already comes with the rim, all they had to do was place the spare tire, I asked for a breakdown of the price and they never gave me a concrete answer that it was just for the labor, I request the amount they charge per hour and they told me that it was $200 and they charged me for 30 minutes, I know about cars and not even dealerships have those prices. They did not even bother to fix the settings of the tires in my dashboard, once again avoid going to that place. They charge you what they want for a really bad job. Photos attached of invoice and how they gave me my car back…ridiculous!
After three pit stops at Premium Automotive Services I’ve received nothing but great service. They are thorough and great communicators. Highly recommend.
Robert with Premium Automotive made everything easier! Great customer service, explained in detail, and had a quick turnaround on our vehicle. They're the experts! Definitely coming back a day highly recommend their shop.
My husband and I are so thankful to Robert for assisting us. Eagle Automotive was charging us $1000 more. So happy we called Robert and he was able to provide a complimentary diagnostic of the vehicle ($150 charge at Eagle) and fix the vehicle in 1 day! We will start giving all of our business to Premium Automotive Services.
Very friendly, educated me on exactly what is going on with my car. They even provided me with emails showing me videos of their work. They also took pictures of my car before they drove it. I thought that was great just in case something happened to my car. They also gave me a free estimate of how much it would be before they worked on my car. They also provided free transportation to where I needed to go when I dropped off my car. Rob helped me and I must say, he has amazing customer service. In the end, I chose not to proceed with my repair, but I would most definitely take my car back for other issues.
Best Auto shop in the Valley! Time and time again we receive great service! They consistently “wow” us with their expertise and service. This is our go-to auto shop
Better customer service and automotive repair services than the Ford Hacienda agency. Premium performed tests the agency never did, had my truck up and running in two days whereas it took Hacienda Ford Agency one month and they resolved nothing.
Unreliable service. Took my truck here for check engine light that came on that was covered under warranty since it was for an issue they had already “fixed” before. They fixed the issue again because it was still under warranty, BUT when I got my truck back the second time, the airbag light was on (my airbag light was never on before they worked on it).Took it back and they wanted to charge me $200 just to run an airbag system testing procedure. Lost my trust in them and decided to decline the testing procedure. Never taking my vehicle here again. You’re better off taking it to the dealership or another repair shop.
I'D NEVER, EVER GO HERE AGAIN!!
This place, Premium Automotive Services, wanted to charge me over $2700 to remove and replace my AC Compressor, Expansion Valve, and Complete AC Evacuation & Recharge for my 2012 Mercedes when it wasn't blowing cold air.
In order to get to that $2700+ price, they initially charged me $318 for an evacuation, recharge, and leak pinpointing procedure, which ACTUALLY FIXED my AC. Was blowing cold after that, and NEVER had any AC-related problems whatsoever since, while they still pushed for the repair.
How could something that expensive go unnoticed, and why the different diagnoses? One report said the refrigerant was too low, while another report said the compressor pressure was too high.
Brought my Range Rover in for some pretty bad problems...over heating and check engine light that I could NOT diagnose! They had all of the equipment the dealerships have, BUT are a fraction of the price and a hundred times friendlier and trustworthy! I will most definitely return here for any major issues and I highly recommend them to all of you in need of a good mechanic!
Traveling into Edinburgh we came into some car trouble. Staff was very friendly and attentive. Diagnostic test was done quickly and staff was very informative on our options. 10/10 would recommend!
This place really does a great job of taking care of your vehicle. Not only do they do honest work with a warranty, they have excellent customer service! Thank you for being a place that is trusted and is very communicative with the process of every repair.
Everyone a Premium Automotive was not only incredibly friendly, they offered the highest standard of customer service I have ever seen. They walked me through step-by-step and took images of every repair. They were administering and offered. I was neither confused, nor lost throughout the entire process from start to finish, they even offered me a loaner vehicle if my car was not ready within a day or two . This has to be by far the best Automotive repair experience I’ve had in my life I highly recommend their service advisors and mechanics. My.
I had an Awesome experience, I got exactly what I was hoping to get from these guys. They are very thorough and know their stuff. If your car isn’t brand new they try their best to get you up to date on servicing your vehicle as a whole and will point out services in which your vehicle might be due for. Unless you have it written somewhere they don’t know and just want to make sure your safe on the road. Thank you so much for your service and keeping my family safe on the road.
I’m new to the state and had to get a state inspection in order to get my car and my sisters car registered. I went online and looked for the nearest place and found Premium Auto Services. I’m glad to have found them, they provided exceptional customer service and provided the inspection service in a very timely manner for the two vehicles. They made the whole process quick and easy, which is something I value as a single working mom; I don’t really have time to wait around. I have to mention that for the literal 20 mins I was waiting there one of the employees came out and kept me informed of where they were at in the process and then they were done! wry impressed. A+ I know it’s just a state inspection but the service they provided definitely convinced me to try them out going forward for all my vehicle needs.
Had my Jaguar serviced here instead of the dealership. Staff is immensely helpful, honest & very transparent with pricing. Customer service was excellent & they kindly answered all my questions thoroughly. Their mechanics are highly qualified & knowledgeable & sent a detailed report with pics of the problem with options available to correct them with transparent pricing for each option. Highly recommend them if your vehicle is in need of service.
Premium Automotive is a Class A automotive repair shop, their staff was professional and attentive even though they had a lot of other customer's cars ahead of me. They went above and beyond what other repair shops do. They kept me informed along the way and allowed me to decide to proceed with repairs or not; I really appreciated their customer follow-up. They are classy, friendly and courteous all the way around and I got the sense that they really care about their customers . Both Joe and Juan were awesome guys! With the excellent service I received, I will definitely take any car repair issue back to them because I fully trust that they will treat me fair and honest.
Premium Automotive did massive engine work on my SUV. My timing chain and it's components needed to be replaced/repaired. I am pleased with their work and overall customer service. They did take a while to look at my car at first, then another few more days to diagnose, and send me their recommendations for approval. All in all they had my car for about three. Once they received the parts my car was finished in about 24 hours or so. They gave a loaner at no cost which absolutely great! They did screen my calls at one point, which I am sure it was because I called almost daily to check on the progress of my vehicle. So I can understand the annoyance there. I had to call from my daughter's phone so they would answer my phone call. Which they did not, but did call me back on my daughter's phone. They did throw in a complimentary oil change for the delay. So far I have no issues with my car now, which I am grateful for. I would definitely recommend Premium Auto service to everyone. I am a pleased customer and will be going back when any of my vehicles need maintenance.
They were wonderfully transparent, contacted me with updates many times and gave me step by step info on everything they found needed done. We took in our Ford f-150 bc it wasn't starting, even when jumped with cables. They determined right away that the battery was still good but that the terminals and cables needed replacing, got the parts right away and installed and from there were able to test starter, alternator etc. The starter needed replaced, alternator was working great, they showed pics and videos of every test and old and new parts side by side, very thorough! Everything was done and we had truck back in two days! They even offered financing options if needed. I definitely recommend this shop!! 10/10 awesome work and amazing customer service!
I was able to get an appointment right away and they provided a ride home after I dropped off my vehicle. that was VERY convenient. They provided a detailed estimate and a list of the items that were required/recommended. The folks at Premium were very professional and communicated well.
The BEST part was that after retrieving my car, I had an unexpected problem. They sent a tow truck to my house to pick the car up and checked it out at NO COST, which I really appreciated.
I would definitely recommend Premium for auto repair. I found them because they are a AAA approved vendor.
Premium Automotive has been servicing my vehicle and my family’s vehicles for several years now. Their customer service is wonderful as far as my experience with them. I was kept informed along the way and no work was done without my prior approval. They also worked with my extended warranty company to make sure what services were covered and then informed me of what my portion of the total amount would be. No surprises. Excellent, quality work. My a/c is working perfectly now and is ready for the hot summer days up ahead. They picked up and dropped off my vehicle at my home which I appreciated, especially during this time when we’re dealing with COVID-19. I’m considered high risk so that was important to me.
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