Incredible!! I couldn't find a better place than this "Lonestar" store ⭐⭐⭐⭐⭐
I'm delighted with their help, especially with Jose. He was very kind. He explained everything I needed with my Toyota. I'm very happy. They include delivery. They also have excellent prices. I highly recommend them.
The whole staff especially Kevin are amazing and friendly they will answer any questions within the scope of what they do. And always professional and best prices I've found for parts for my mercedes
I just got off the phone with Kevin from Lonestar Imports, and the experience was terrible. He was extremely unprofessional and clearly doesn’t know how to treat customers. Their communication is awful — rude, dismissive, and completely unhelpful. If this is how they handle people over the phone, I can only imagine how bad the rest of their business practices are. I would strongly advise anyone to stay away from Lonestar Imports.
Cant brag enough about these guys, first class al the way. They had my parts in stock, installed everything perfectly. I have had zero issues with my car since then. They are extremely knowledgeable and affordable!! Ask for Ray!
Kevin & the other girl who works there are terrible if you want to call don’t even try they will keep putting you on hold until the call ends over and over. Very Rude and Disrespectful!
I want to call out a person by ..Roxx Gibson...I called and needed a part..she was extremely Professional with her service and making sure I got the correct part for my truck .I had the pleasure to come in person Friday morning to Houston from Galveston and meet with her ..I actually was taken back by how organized and clean this place was, like nothing I've ever seen.Everyone was super cool and friendly..they definitely have a customer for life and I will for sure tell everyone about Lonestar Imports.
My go-to for headlight restoration. Especially the lights equipped with AFS. Before you spend THOUSANDS, call Kevin, he'll work with you and try to find your part. You can find pretty good engines for euros here.
Was looking to find a discontinued gle63s wheel that was hard to find. I found identical wheel i was looking for and Kevin was able to refurbish and was honest and kept me updated throughout the whole process. Thank you so much Kevin for all your help. Fast shipping as well.
Kevin is a big liar. Makes you pay over the phone and when you get your parts it's not what you ordered. He listens to you till he gets his money. After that he never answer his phone. Don't pay over the phone. Go there choose what you need. Then pay if you like it.
Wont let me leave less than one star.... Sent me a wrong part. Was not even the same software version, not even the same item model number that was pictured in their ad. I even called to confirm before buying, and they assured me it was the part. Get it in, completely wrong. Come to find out, they sold the original item, and just placed another item with different part and software numbers in its place. They then want to give the run around on a refund when the item was received two weeks ago by Jose at the front desk via their own UPS return label. So far from reading through reviews, I see I'm not the only one this has happened to. I see why they have a 3 star rating now.
Kevin is extremely nice and helpful guy help me with my z4 strut and CLK320 quater window now my cars are fix and happy thank u so much lonestar imports!!!!!!
I've had a lot of difficulty finding quarter glass for my vehicle. Roxx didn't have it in stock, but she went out of her way to find another shop that had it in stock for me. Excellent service. Thank you Roxx!
Large inventory with fair pricing . The staff is very accommodatin, I came in with a photo of the part and Roxx tracked down the exact part I needed. I will be a return customer
Upon contacting the owner, Ramin or Ray, I initially found him to be amiable. However, upon visiting the shop, he provided me with a non-functional part. Subsequently, he asserted that the part required coding to my vehicle. Notably, while I had purchased the same part online and it was functioning correctly, he offered me the contact information of another individual name Rode.
Furthermore, The guy Rode informed me that he had charged $300 for the coding service, even if the part was not functioning properly. Additionally, he charged $150 regardless of the outcome. Upon informing Ray about this matter, he abruptly ceased responding to my calls. And said he is nit working on Saturdays…This inconsistency raises concerns about his professionalism and reliability.
We ordered a fuel tank from Lonestar for our Toyota Landcruiser. These guys texted me several times including several photos of the target part. They offered me a very fair price that included freight shipping to a nearby pickup point (cost effective option). The part was exactly as pictured and was meticulously packaged to prevent damage to the part. Shipping occurred on the day the order was placed and they were still responsive after the sale. These guys rock and I would not hesitate to use them again in the future. Try them, you will not be disappointed!
Wow.. so I just called to ask if they have a part .. been trying to get my car to start for a good minute and have been trouble shooting outside in the cold so I’m a bit frozen at the moment if the call…. I asked if he had the part and instead of looking it up on his computer .. he tells me that I NEED TO GIVE HIM A PART NUMBER!!!
I’ve bought parts here for years and I’ve taken and introduced this business to at least 6 or 7 people in the last 2 yrs .. and they have NEVER asked me to call them back with a part number !! So.. I’m calling the next place in Google search results …
GOOD JOB .. pushing customers away LONESTAR!!
Will be looking to sue them in small claims court for recourse. Kevin and Hector both engaged in fraud. Paid for a part and they shipped a completely different part. They also charged me for a part they never shipped.
If you see recent reviews it looks like that's business as usual here.
Earlier this year, Jose was very helpful, and the guy who went with me to search the cars was polite and professional as well.
Today (10-12-23), Kevin was the guy to find the exact part needed to fix what was done to my Bimmer.
Found 2 different colors, then Jose mentioned there should be a white one (color of my car), and BOOM! It was found and soon after, is mine!
Actually found a possible donor car for same color interior refresh. Excellent! Lonestar Imports seems to have everything I need to get my car fixed up .
First time customer and I came in from out of state. Kevin was excellent to work with! Very detailed and excellent communication with a BMW door and quarter panel I needed. They run a large operation and looked to be very well organized.
Unethical. Called on Monday and was told they had a working computer module for a BMW. Drove 70 miles that day to pay top dollar for the part. Took it to the BMW module company to be programmed for my car. Was told the module was a brick and didn't work. Spent a other day and 85 miles taking it back to get an attitude . Was then told I should have bought a new one and that they don't test their electronics .After they knew it was defective and refunded my money , they put it back on the shelf to sell to someone else. Dishonest is an understatement. Extremely rude and told me they were doing me a favor by refunding my money on a part they intentionally mis represented.
I will give you the same advice they gave me, " if you want to buy a good part, buy new". They just dont sell new parts.
I cannot say enough good things about the guys here at Lone Star Imports. Kevin, Jose, and Ray have always provided our shop with excellent service, fair prices, and a willingness to go the extra step to make sure we receive the right part. What's amazing is that even though they are ridiculously busy there, they'll even put in the time and effort to get us the little, cheap stuff that sometimes is the missing piece in getting a big job shipped. There have been multiple times that I've called mid-morning asking Kevin for some piddly little clip or bolt or something, and even though I think it's gonna get put on the backburner, that afternoon it'll show up at our door, whether I've ordered something expensive with it or not. These guys actually do care about our ability to finish cars on schedule and keep our customers happy. That's rare in the used parts business, and that's why we order from Lone Star almost exclusively. Special props to Victor as well. He's our delivery guy, and when we're trying to find an obscure part, he'll take it back to the warehouse with him and track it down, sometimes even coming back same day with the right part. Just all around amazing service from all these guys. -Elite Bmers and Benz
I have been buying auto parts at this junkyard for several years, but I don’t understand what has happened recently, why such an attitude towards customers? First, where did you get these prices from? Do you have panda skin parts? secondly, why has it become such a poor customer focus? Previously, they tried to help, find the right spare part ... .. ok, a lot of words, over the years it only gets worse.
Professional, courteous., Friendly and above all, always, always available parts at reasonable pricing.
they take their time and help me with parts and advise to restore my SL500 back to a beautiful ride AGAIN.
Terrible customer service & higher prices than all competitors. I identified myself and my company when I called but I was told "we don't have time for that" when I asked them to verify the part number printed on the part they're selling before purchase. If they treat commercial customers this way I can't imagine how badly they treat the public when they ask normal questions. Plus their quoted price was nearly 50% higher than all of their competitors. Don't bother with this place, apparently they're "too busy" to actually sell any parts.
By far one of the most organized junkyards I have been to. I called for a door to an E350 and upon arrival they honored the price given to me by another agent. I was taken to the back and allowed to choose the door to my liking. A good first experience and will be back for future parts as well.
All I wanted was to know if I had purchased a warranty or if they offered it because the part I purchased from them failed just short two months of buying , they were so rude over the phone treating me like I am supposed to know everything as if I work there, the last comment I got from them was “Well there you go then” and this was my first time buying from them now I know after getting this part replaced to never shop with them again. Customer Service and Customer Retention is everything, They do not value that or treat their customers with any respect .
So these guys low key stole my normal mechanic’s business in perticular the guy at the front desk name MICHAEL did. Jose was very helpful as well when I arrived customer service at this place was superb but Michael was the one taking care of me. But anyway I have a 2013 e550 coupe That had a headlight out. Everywhere I went everyone said I needed a new headlight assembly. A mechanic told me to call lone star import for a headlight assembly (which was going to be very pricey) and he would replace it for me. So I call lone star import and ask for the part and not only was Michaels customer service on point but he immediately saved me money saying that the odds of me having to replace the whole thing was slim. Not only was the quote he offered me very reasonable but he also had an even better price for me if I took the headlight off myself and brought it to them. I went ahead and paid them to take it off which was still a great price but these guys had me out of there in about an hour. I immediately called two of my friends who have foreign cars and told them of this AMAZING place. These guys are smart, organized and have the best customer service you will ever receive from a mechanic. I’ve seen some mixed reviews on here about these guys and it’s hard to believe their talking about the same place I went to. You guys were the best !
14550 Fonmeadow Dr, Houston, TX
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