I had a very disappointing experience with Martin Towing Company in Waxahachie. DPS called them on my behalf after my box truck got stuck. The entire job took less than 30 minutes from start to finish, yet I was charged $2,850.00.
I understand that heavy-duty towing can be expensive, but this charge felt extremely excessive for the amount of time and work involved. There was no explanation provided for the cost, and I was left feeling taken advantage of during an already stressful situation.
I would strongly encourage anyone needing towing services to ask for detailed pricing upfront and get a clear breakdown of charges before authorizing service. Unfortunately, my experience was not a positive one
I will not recommend their services to anyone and also their office communication is very poor.
I am a over road driver! I called for a tow truck! This company I called and I was on I 35 at the loves in Italy. 🇮🇹. My truck wouldn’t start this was back in July of 2025. The dispatcher who took the call was extremely nice and was very professional. The tow operator that came out was named Bill. He got there asked me some questions bout my truck and trailer and then he started to work and get stuff done. He had some lady with him and she was very polite and was very sweet and helpful. She was out there giving him everything he needed to get my tow done. She grabbed chains and grabbed the tools he needed. They make a great team together. Thanks you.
I was in the parking lot of Dollar General in Alvarado just now. I watched your driver be the absolute most helpful I have ever seen a Tow truck driver. I watched him help this little elderly woman from the time he got here to the time they left. I don't know what more to say except it was amazing to watch. You could tell how kind and caring he was. Kudos Martin Towing!
Firstly let me say, I had a terrible experience with them. Here are the good parts first though... They did an excellent job removing the dents in my hood and color matching (if they did have to paint but im not entirely sure, to be honest). Also, one of the ladies in the office was very sweet and helpful (I wish I could remember her name... this was one I saw in person, not just on the phone.) Now for the bad, brace yourselves. I had my truck towed through AAA. My hood was left up on the tow and it smashed my windshield, hood and just about detached my grill. Let me say, crap happens and while I was upset and frustrated, the driver was very polite and apologetic, and I have nothing worse to say about him other than he was having an off day. They said they would fix the damages and I accepted. There was zero communication from them in the month that it took until the day they said it was finished. I called multiple times to check on my truck, which no other person in the office had any idea what I was talking about. I drove there 2 different times to check on it also. I was told that someone was able to "fix" my grill. I dont know how they could have because the clips were completely sheared off from the top of it. They did replace the whole grill anyway but I was feeling a little gaslighted with the whole "fix" thing. I would have liked a parts list or some kind of work order of what was done but not provided anything but a photo saying "trucks done". There was glass from the busted windshield left all in my seats and on my dash. Mind you, my truck wasn't clean and I wasn't expecting it detailed by any means, but at least the seats and dash clear of glass. Trash was left in the bed of my truck, my driver's side door has scrapes where the paint is gone (this is slightly minor but you can see when the door is open), my hood has a few gashes from the plastic paneling scraping it after they fixed the hood, but didnt replace the broken paneling. Not to mention the cost of needing a rental car to still get to work and such, it just sucked. Also, the picture with the little glass shards is after I made the first attempt of cleaning it up. The communication was horrible and I just hope they can do better in the future. Take this as you will, but my truck is my baby after my kid and dogs, this was just really unfortunate.
M.Rogers was very polite and professional he loaded our truck with no problems got it tied down and delivered to the Main Street Automotive without a problem. Mr.Roger's even gave me a courtesy call back to let me know it had been delivered to mechanic. Thank You very much for the call.
mike was amazing! me and my best friend were stuck on the side of the highway last night and he was great! he made sure we stayed safe while he was on his way and made the tire change quick and easy!!
Needed Truck towed to the shop and without hesitation Mike jumped in and got it done. Great guy was quick with everything I appreciate his work. Big thanks to Mike and Martin Towing.
Mike Rogers expertise has been superb and his professionalism outstanding. This is the second time he has been dispatched to provide tow services for my family. He Is highly recommended and a valuable asset to his profession and Martin’s Towing 👌
Mike from Martin's towing company did an amazing job in getting my car to me. Quick to respond and great customer service. Would definitely use them again.
Great experience with Mike from Martin Towing!! I did something stupid and ended up getting both my truck and my RV stuck in the mud. Chevy road service sent Martin Towing. Mike called to get exact details, came quickly, hooked up my truck, gave me instructions what to do and then pulled my truck out. He really knew what he needed to do to get me out and over the curb gently. He stayed until my truck successfully pulled my RV out also!! Great guy. Great equipment. Top notch service!
I had to call AAA to have my van looked at, as it wasn't starting. They sent out Mike from Martin Towing, and he did all he could to diagnose the problem, but was unable to, so ended up having him tow it to the local dealership to have it looked at. Mike was friendly, courteous and did all he could to help. I was very pleased with the service provided from both Mike at Martin Towing and AAA.
Driver Mike is friendly and professional.
He went above and beyond to get my suburban towed safely home even though I wasn’t there to direct the drop off he got it dropped in our driveway right where it needed to be. 100% recommend Martins towing.
Our Peterbilt semi was impounded by Martins towing after an accident, and while Amazon paid the fees, the truck was left outside the secured gate with keys in the ignition and the door unlocked completely exposed to theft or damage.
They also initially gave one invoice and then significantly inflated it, claiming it was correct, yet refused to provide their TDLR-filed towing and storage fee schedule, which they are legally required to provide.
If you must deal with them, document everything: take photos, save receipts, and request the TDLR fee schedule in writing. You can also file a complaint with TDLR and request a hearing if fees are disputed or safety standards aren’t met.
The young man who came out to jumpstart our battery, after I called AAA, was very professional and had excellent customer service. I had to call dispatch for him to return, and she was very friendly and helpful. He didn’t have an attitude or issue about returning.
Mike with Martin towing out of the Waxahatchie location was exceptional in every sense of the word. My boyfriend had to call AAA to have a fairly heavy truck towed, and the pickup location was in a moderately tight spot. My boyfriend had concerns about whether it would be troublesome for the driver dispatched to do the tow.
He didn't spend much time with his concerns, though, because Mike showed up around 25 minutes earlier than expected! And not only was timeliness immediately noted upon his arrival, but his friendliness and professionalism.
Mike was very polite, and understanding on the matter at hand. He handled the job with confidence and efficiency, and operated the vehicle and it's machinery with an attentiveness to safety and his surroundings in a manner that seemed second nature.
The attentiveness to safety was something that was noticeable in his driving on the highway as well as at the pickup and drop off locations. He truly made what could have easily been a nerve-wracking experience much more pleasant.
This is not only because of his friendly and confident demeanor, but also, Mike is simply put, just extremely damn good at his job. He deserves high appraisal from his employer, because in the desert or so times I have had to call upon the services of a towing company, this is the one-time that I felt impressed enough by their services to be compelled to write a review.
Because time as money as they say and when you have Mike with Martin's Towing helping you, you can rest assured that you won't be spending much time waiting, but the time that you do spend watching him work is time well spent. Exceptional!
Mike Rogers came and picked up my car and was so quick and efficient. he stayed in contact so I would know his eta. Made something go right on a stressful day.
Mike from Martin Towing was, friendly, professional and kind. Keep me posted on eta to location. Mike treated my car like his own. A great joy to work with. Will do business again with Martin Towing!
Their driver Mike Rogers was exceptional, friendly, courteous and very quick to respond to my aid. I locked myself out of my vehicle and had an 8:00 appt 15 minutes away from the location. While I doubt that I could have gotten a quicker response from anyone else. Thank you Martin Towing and again, thank you Mike.
Hands down best tow truck driver I have ever used. He came earlier than expected, fast on a Sunday game night… Unfortunately didn’t get his name but he was a younger man. Good guy for real.
Excellent prompt service. Our issue required the big truck to come out. First driver got the next driver out there with the big truck and had the truck pulled out of the ditch in no time! From time of call to us leaving the scene was 1.5 hours and that included the first assessment, being out of town a ways and the big wrecker coming. Nicest guys (and ladies) to work with!! 5 stars!!
623 Avalon Dr, Waxahachie, TXTowing service
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