Bought a duramax engine. They said they tested it and everything was good with it. I bought it and installed it. Come to find out that the number 5 cylinder was dead. Not compression. After taking it back to the junk yard. The one guy told me when they tested it. It was smoking. The replacement engine they tried giving me was never tested. Also the injector lines were broken. At that point the customer service went down hill. Everyone had an aditude with me. Before I went to exchange the engine. I asked if I need to bring anything. Alex told me just bring the engine back and they will switch them out. Now all of a sudden when they need to give me a refund. I needed the receipt. Just beware of buying from here. You will get an aditude if you try to get stuff warrantied.
To your response.
You tried to give me a completely untested engine. The injector lines were broken. I brought it up to the guy that was loading it and he told me to go talk to alex. Which dissappear from the front desk. And you have no idea what the miles were on the engine. You told me you didnt have the keys and couldn't get the dash turned on. So how did you check the milage. Also when I talked to Alex on the phone before I brought the engine back. He was very short with me on the phone. I asked if I need to bring anything with me for the return. He said just the engine. Then when I get there. He all of a sudden needs a receipt. Luckily I had it still in the truck. He knew I drove over an hour to pick this up. Im also wondering why I wasn't told that the original engine was smoking when I originally picked it up. I was told after I brought it back that it smoked when you test ran it. Can you answer these questions? Im sure you wont since it took 3 weeks to respond the the original review.
Unprofessional behavior from the guy on the phone just hung up without an answer. You should value or show respect to your customers even if you do not provide a service he is asking for.
Bad place every person has their own price they've made me drive hour and 30 minutes for nothing sadly bad management it's better to close the business instead of being rude to the customers
Drove all the way from garland almost like 2 hours and when I reached there I was about to pick up parts when I Checked it was broken wasted my time plus gas
They have really good prices, but they take very long time to get your part.
I got some parts that only take 30 min MAX. It took them 1hr and 20min!!! Others came after me and left before me??! Why? Don’t even know
I also let them know before hand that I was coming so I really don’t know why it wasn’t done then.
This place deserves no stars the young Mexican man thats stay at the front desk sold me a bad transmission which was cracked and scrapped and when I drive down the road to the mechanic the mechanic with his own bare eyes without taking it out my suv said that the transmission wall frame was cracked and that he ain't gonna touch it to take it back and get a new one or my money back. I come back and the man tell me no that he can't take it back and that I can't get my money back. So I called the cops and they finally want to take the part back and said he will give me my money back. Point being they tried to pull a fast one on me.
Nice cash discount said 30 minute wait I think we maybe waited 10 at the most be careful on Hwy the law is very presently was there on Saturday afternoon
Didn't have what I needed, but had excellent customer service! Better than the5 other places we went to. He told us upfront that he didn't have what we needed and that what we needed is ALWAYS the first to go.
I have only dealt with this company once on a Northstar Caddy engine but found the staff very endearing, informative and helpful. The engine was in very good shape and I had no trouble with it after the install. Thanks guys
Inexpensive pieces, helpful staff. Bought some seats for a truck, and they helped bring it to the car on a forklift. Less expensive than I would've thought.
I was more than pleasantly surprised. The staff was surprisely professional and friendly for being a salvage yard. The young man who took my part off showed my 22 yr old son which is just starting to learn how to care for himself how in short, car parts are assembled and how to reinstall the part to his own vehicle. He also provided some useful general information about car maintenance that we both appreciated. Five star service all the way.
Bought a AC line from these guys, they pulled wrong hose, then would not swap for the correct one, and told me I have to buy the correct one separate. I will never use them or refer them for any reason.
623 Avalon Dr, Waxahachie, TXTowing service
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