This rating is based on customer reviews, inventory size, pricing, and service quality
Recent feedback for Greenway towing in Grand Prairie, TX skews positive but mixed overall: many praise quick arrivals, polite drivers, and reasonable pricing, while one severe complaint cites a wrong drop-off, poor communication, and no manager response. That inconsistency lowers confidence. Wait times are generally short; professionalism and customer service trend good aside from the outlier. No insights on inventory, yard organization, or parts. Overall score: 80/100.
What clients say about Greenway towing in Grand Prairie (TX)
Very rude and very unprofessional they had me waiting with my family and my newborn for over 2 hours. When I call to check on their ETA the person sounded from middle east very rude and very unprofessional said if I had a problem that he would cancel the service which I did have a problem for them taking so long and making false promises that they would be here in 20 minutes then 30 minutes then 10 more minutes they had me like that in 4 different calls within a time period of 2 hours unreliable and very unprofessional they canceled on me at the end. Please don't give them the opportunity to make your live more hard after a car breakdown. If I was able to give them a negative review I would have done so.
I was locked out of my car and had been dumped by a previous tow company. Greenway picked up the slack by confirming my location, providing a functional GPS tracker with eta and stellar customer service all at 2am!
Nope! Don’t call these guys. They dropped my car off at the wrong dealership and I was on foot having to look for my car myself. The tow truck driver picked up my car and dropped it off without ever speaking to me. Don’t call looking to speak to a manager- you won’t find one. Incredibly shady business, I do not recommend this towing company. I have filed a complaint with my insurance company, as this is who I had to deal with for “roadside assistance”.
Worst experience, ever.
Website
