This rating is based on customer reviews, inventory size, pricing, and service quality
Recent feedback for Greenway towing in Grand Prairie, TX skews positive but mixed overall: many praise quick arrivals, polite drivers, and reasonable pricing, while one severe complaint cites a wrong drop-off, poor communication, and no manager response. That inconsistency lowers confidence. Wait times are generally short; professionalism and customer service trend good aside from the outlier. No insights on inventory, yard organization, or parts. Overall score: 80/100.
What clients say about Greenway towing in Grand Prairie (TX)
I was locked out of my car and had been dumped by a previous tow company. Greenway picked up the slack by confirming my location, providing a functional GPS tracker with eta and stellar customer service all at 2am!
Nope! Don’t call these guys. They dropped my car off at the wrong dealership and I was on foot having to look for my car myself. The tow truck driver picked up my car and dropped it off without ever speaking to me. Don’t call looking to speak to a manager- you won’t find one. Incredibly shady business, I do not recommend this towing company. I have filed a complaint with my insurance company, as this is who I had to deal with for “roadside assistance”.
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