Keith Mccoy Automotive in
Garland (TX)

If zero were an option... I had a profoundly negative experience with this dealership. The level of service and professionalism was shockingly poor, leaving me feeling completely misled throughout the entire process. It's disheartening to encounter a business that operates in such an unethical manner. I strongly advise against working with them—save yourself the trouble and find a more trustworthy option. They sold me a truck equipped with wheels that should never have been installed. The brake caliper was literally grinding against the spokes of the wheel. Discount Tire warned me that I should not be driving this truck. My trusted mechanic of 15 years stated that the only way to resolve the issue is to replace the wheels entirely. Each time I visited the lot, I was shuffled between employees who were unhelpful and often unavailable. I understand the risks involved with purchasing a used vehicle "as is." However, there are exceptions when it comes to safety. Moreover, this dealership had the wheels off the truck three times before handing over the keys, and once before I even had the chance to see the truck. Their behavior was deceptive—quick to take my money and uninterested in assisting me afterwards. I'll see them in small claims court. I do not recommend dealing with this dealership. BUYER BEWARE. *Let it be known, I test drove the truck, and told them to replace the squealing brakes and put four matching tires on the truck. 10 days later they handed me the keys and I was back a week later reporting the issue and being told there was nothing that they would do. Please, review their response below as a good example of the kind of rhetoric to expect from them and how they will misrepresent the facts. They can tell it to a judge at this point, unless they reimburse me for the new wheels I had to purchase.

Jasmine was great! She helped us get a car same day! Definitely recommend!!!

Amazing people. The environment is cool and friendly. Not as stressful as a huge dealership and people walking around in suits lying to you lols. They have all types of cars. A lot of good cars that goes vroom and stututu and whoosh lols. And then of course regular 4 cylinders. I got a charger. They worked with my budget, got me an amazing quote for someone my age, with fair credit. Feels like a family every time I go in. Laughs. Just a great time. Great place. Car is amazing y’all I’m so happy and grateful. I’d still be walking if it wasn’t for them much love

We purchased a car from jasmine and she was great. There was a bit of a stall but overall great experience! Super quick easy and no pressure while looking! Definitely would come back for future purchases.

Evelyn and AJ they were great. They help me out through this process buying a car and it was smooth and easy transaction. Thank you guys. I really appreciate it.

Got a car today and Jasmine Diaz took care of us. She was very knowledgeable and responsive. She made sure we were not left in the dark about anything and got us great deals. Excellent service.

I had an excellent experience working with Jasmine and I can’t recommend her enough. From the very beginning, she was professional, knowledgeable, patient, and genuinely focused on helping me find the right vehicle—not just making a sale. She took the time to answer all of my questions, explained everything clearly, and made the entire process smooth and stress-free. What really stood out was her honesty, attention to detail, and dedication to great customer service. She made me feel comfortable and confident throughout the entire purchase, which is not something you always get when buying a car. If you’re looking for a salesperson who is trustworthy, hardworking, and truly has your best interest at heart, Jasmine is the one to go to. I would absolutely work with her again and highly recommend her to anyone in the market for a vehicle.

Jasmine Diaz is professional, knowledgeable, and genuinely cared about making sure we got the right vehicle — not just making a sale. The process was smooth, transparent, and stress-free from start to finish. She answered every question, kept great communication, and went above and beyond to make sure we was satisfied. Look forward to working with her at Keith McCoy soon.

Jasmine took over for another sales person that wasn’t really cooperative. She took care of me and worked with my busy work schedule to get me the vehicle I was looking into. Highly recommended

I had an amazing experience buying my car thanks to Joseph. He was incredibly helpful throughout the entire process and made my experience smooth. His customer service is truly amazing. He was patient, knowledgeable, and took the time to make sure everything was handled properly. Joseph went above and beyond, and I couldn’t be happier with my experience. I highly recommend working with him if you’re buying a car here!

I just recently purchased my car here and my salesperson Jasmine made it an excellent experience. The entire transaction was very efficient just went in to inspect the vehicle and she had everything ready to go and I was able to leave with the car in under 15 minutes.

Had an AWESOME experience with Jasmine today! Process was smooth & stress free getting my son into his 1st car purchase on his OWN!!!

Jasmine was great! She gave us space and time to look at the trucks we wanted and was very helpful through the whole buying process. The truck we purchased was in the same condition as advertised and no surprises.

Had a really good experience at Keith McCoy Automotive. The whole team was easy to work with, honest, and made everything feel simple instead of stressful. No pressure, no runaround — just people who actually care and want to help you leave happy. Everyone there was friendly and professional, and the process went smoother than I expected. I’d definitely recommend them to anyone looking for a solid dealership with a great team.

Omg they made sure I was leaving with a vehicle. Great customer service and they was very patient with me. I really had a great experience. They have alot of great cars to choose from, great mileage and they really work with challenged credit. SHOUT OUT TO JASMINE DIAZ!!!! Thanks!!

Got my Mustang here. Process was smooth and good prices + reliability.

I would like to begin by expressing my deep dissatisfaction with our recent experience. We took our 18-year-old son to Keith McCoy Automotive to purchase his first vehicle, and while our salesperson, Joseph, was professional and pleasant to work with, the overall outcome has been extremely disappointing. If I could give zero stars, I would. We purchased a 2017 Dodge Charger on December 6, 2025. Shortly after leaving the dealership—while driving home, only 59 miles away—the vehicle broke down. It overheated, shut off completely, and a cloud of smoke began pouring from under the hood. Coolant leaked out of the car, and we were unable to restart it. It is incredibly frustrating to be in this situation, especially before even making the first payment. We now feel stuck with a vehicle that is essentially unusable. Had I read the reviews beforehand, I would never have purchased a car from this dealership. I also regret not purchasing the 2015 Dodge Charger from Park Place Motorcars Dallas, because if we had, I wouldn’t have had to see the disappointment on my son’s face last night. We expect this issue to be addressed promptly and appropriately.

I would say below average for a dealership. Response rate was slow for communication. Ask to ship a car told they won’t assist with it at all. Said fine I will go someplace else and was told if they helped would I buy the car and I said yes if they lowered the car price the few hundred to pay for shipping and got back nope we won’t pay for shipping. Didn’t ask you to pay for shipping. Just overall poor communication and customer service. To add more to this I got emailed today said they would drop the price and ship it. Had my bank send them everything to fill out to transfer the money and was told we won’t sell you the vehicle unless you come look at it. Told them I can’t I’m ok with buying it as is they said fine but we refuse to ship it for you. How bad of a dealership can you be!!!!!

Hey Guys if you are in the Market for a use car, go over to Keith McCoy and asked for Joseph he is a great salesman, he took care of my car buying needs over the phone he did everything to take care of Me I have never made a purchase for a car go this smooth. Go over there and take a look the inventory is wide good choices. Thanks Joseph the ladies in the office are great as well. This Car lot is Awesome!!!

This was one of the most deceptive and disappointing car-buying experiences I’ve ever had. I purchased a vehicle from Keith McCoy Automotive under the impression that it was clean, safe, and recently inspected. That turned out to be false. I wired nearly $26,000 based on promises of a clean title, no damage, no accidents, and recent arrival. I was pressured to send funds before being allowed to review a single document. I was told a $1,500 LoJack system was “mandatory” — which is false — and I was denied inspection or repair documentation despite repeated requests. When I flew in to finalize the purchase, I discovered shuddering brakes, a severed windshield washer hose, and later found that the horn didn’t work — all things but the horn they claimed were being “fixed.” for nearly 4 hours prior to my departure in their chop shop. Hours after I left, I was alerted by Apple that I was being tracked by an AirTag hidden under my fuse box — directly where LoJack had just been removed. That’s not just unethical. That’s disturbing. I took the vehicle to a certified Dodge dealership and was told it had over $6,000 in damage — structural and mechanical — indicating it had been in an accident. None of this was disclosed. The dealer offered a full refund if I returned the car, but refused to pay for repairs if I kept it — clearly hoping to resell it without addressing the issues. If you care about safety, honesty, or being treated like a human being, do not buy from this place. They gamble on your lack of legal knowledge, hide key information, and pressure you to act fast. I wouldn’t trust them with a tire plug, let alone another car.

Jasmine at Keith McCoy Auto is so helpful and sweet. We are so happy with our beautiful Toyota Camry, Thanks Jasmine your the best!

Buying a car from cities away is nerve-racking. But Joseph truly helped us through the process. We bought our vehicle 100% online. He and his finance team walked us through every step. Joseph was easy to talk to, down to earth and reachable. Those qualities sold us quickly. We're so excited about our vehicle and it arrived better than we imagined. Joseph even followed up the next day and asked us, "what do you think? How do you like it?" When I told him how excited we were, he was genuinely happy for us. Thank you for making a stressful process a walk in the park for a busy family!

Jasmine was soo personable and very pleasant during the entire buying process. She’s the real deal and works to get you what you want. No gimmicks just honest salesmanship and the cars are exactly how you see online. I’d definitely recommend getting a vehicle with her if you’re in the market.

We always come here to buy cars from Louisiana. Everyone is always very helpful and friendly. Jasmine usually helps us out and gives us all the information we need and we always have a smooth process. I highly recommended!!!

Great Experience from Start to Finish! I had an excellent experience buying my son’s new car at Keith McCoy. The staff were friendly, knowledgeable, and never pushy. My salesperson, Jasmine, took the time to answer all my questions and helped us find the perfect vehicle. The buying process was smooth and transparent with no hidden fees or surprises that weren’t previously presented. I highly recommend this dealership to anyone looking for an stress-free car-buying experience!

This place was awesome at helping me find my first official car to buy on my own!!! They walked me through every single step of the process and were very transparent with the costs. Peter was very informative and gave me the best deal possible for the car I eventually settled on in the lot. One of the best experiences I’ve had with making a large purchase and I will definitely be coming back when it’s time for my second vehicle!! Thanks Peter and Keith McCoy Automotive!!

Make sure you talk with Jasmine when you come! She is professional, so friendly and spent hours working with me in order to get the best financing deal possible. I purchased a used vehicle in pristine condition here a few days ago and feel as if I won the lottery! Keith Mccoy Automotive definitely has the best prices in the state of Texas. Thank you, Jasmine!!