We are very pleased with the service we received! The price was reasonable and fair The customer service absolutely great! We plan to utilize franks in any future automotive needs. Signed- very pleased local customer
The two times I have taken my truck to Frank's, I needed a tricky repair. They found my parts, gave me a very fair charge, and a good explanation. I'm very happy with their service.
I'm very happy that the work that it did to my vehicle at Frank's automotive for my Cadillac CTS My fenders and hood and my bumper came out beautiful excellent thanks to the body tech painter amazing work thank you Eric Edgar and Greg very professional services thank you Oscar.
The work is flawless. They have friendly staff and employees who go above and beyond. They were incredibly welcoming, kept me informed, and made the whole process easy! Would highly recommend
I would recommend Franks Automotive to friends and family, great customer service. I have found my mechanics for anything I need to have worked on. I recommend them. Give them a chance to earn your business.
We were referred by Farmers Insurance to have our truck repaired from an accident and not only were they quick but very efficient and kept in touch with us with updates. We highly recommend them. Our truck looks brand new again.
I’ve used Frank’s several times for service and body and they have delivered excellent service and great pricing on their work. Thank you George for helping us out with our Audi.
It’s so hard to find a shop that truly takes care of you, and Eric at Frank’s absolutely did. I’m really grateful for his professionalism and kindness. I will definitely be coming back here for any future service needs. Highly recommend Frank’s Automotive.
Frank's automotive did a full Service job on my 2019 Chevy Blazer. The price was reasonable and the work was completed on time. Earlier this year I had a new ford transmission installed on my 2020 ford edge. This job was also completed on time and affordable cost. I would highly recommend Frank’s Automotive to everyone needing auto service or major repairs done. I will continue to use Frank’s Automotive for my vehicle repair’s.
I’ve been to Frank’s Automotive twice. Had a new Ford Transmission installed in my 2020 Ford Edge & had a full Service preformed on my 2019 Chevy blazer. Both item were completed on time and have had No issues with the work completed.
In my 85 years of life, 21 of those in Military service, I have had my automobile serviced throughout the United States and overseas. I can truly say that, after having my automobile serviced at Frank’s Automotive (located on Hwy 46 in New Braunfels) for the very first time, I was able to walk away feeling that I received the best service possible for a very reasonable charge and with a military discount! The manager, George, explained all the work required and charges, in a very simple and detailed manner. I will not hesitate to take my automobile to Frank’s in the future. I do have to add this: the place looked more like a luxury hotel than a garage!
I couldn’t say enough about Franks, this shop was professional, smart and super kind. They cared not only about me as a person but also my car. They cared about the longevity of my car and my safety. They listened to my feelings and my budget and made things happen. I will forever recommend Franks Automotive to anyone and they will forever have my business. Thank you Chris, Greg and Team.
My wife and I have used Frank’s for our cars several times because of their top-notch work and excellent customer service! We recently took both of our vehicles there in preparation for an out of state move and they did stellar work! Chris was fantastic - he was kind, knowledgeable, and very thorough every step of the way. He truly owned the process for both of our vehicles and he made the entire process so easy! Communication was excellent as always! Frank’s consistently makes it very easy to understand what repairs are needed, the urgency in which they are needed, and the price for parts and labor. They are timely, reasonable, and they have a very high standard for their work. We’ve had both body and mechanical work done with Frank’s on several occasions because we absolutely trust them with our vehicles. We can’t say enough good things about them and the work that they do. If you need a reliable and honest shop that does great work, don’t hesitate to bring your vehicles here. You will not be disappointed!
Wonderful place, Chris MERY was very knowledgeable, about the business, and how to take care of the customer, impressive, young man, my Cadillac converter needed to be replaced, and other issues that my car was having. The diagnostic was wonderful, they fixed all the problems that our car had, recommend highly, thanks to all at Frank’s automotive and collision.
Don’t take your vehicle here for ANY repairs! I took my Lexus in after being hit on passenger side (small repair) but they managed to mangle it even more. When l went to retrieve it after repair no one walked the car with me. So l went over it myself….Quickly realizing why no one walked the car with me….Bumper was not aligned, trunk would not open (did prior) and major rattle that l didn’t have prior. Once l got employee out to look at car and him giving me the run around he finally said he would fix it. He drives it around to the side so l followed to see the body guy take a hammer to my side quarter panel to “fix” it! It actually put a hole in it! Knocked off some fresh paint then it was declared “fixed!” Car came out with more things wrong-than when it went in!
Frank’s automotive staff was very friendly , knowledgeable and prompt . Communicated the whole process and explained everything. George was awesome ! He broke everything down for me and was thorough. I appreciate that they weren’t pushy to get extra or my services completed. They explained what they found and gave me my options.
Franks auto and collision is positively the cleanest and most professional Auto repair I’ve ever experienced. I have several vehicles and have gone to Various auto repair services, but none compares to Franks auto and condition!
Quick, reliable and the results were showroom worthy! Zero flaws with their work and they communicated throughout the process to keep me informed. Before and a short time after photos attached. (After photo was taken after few weeks after getting it back and a few layers of dust added)
Chris Mery was the front desk representative that got my damaged vehicle repaired and back on the highway in less than 4 hours time. Excellent customer service and mechanical work at a fair price!
My car started in collision due to an accident and that was taken care of pretty quickly with great updates. Then went over to the service side cause my AC needed work, George was wonderful to work with! Super friendly and worked with me on pricing. They fixed the AC and it’s working great!
Took my jeep in for repairs after being hit by a deer on drivers front & back door, two weeks later this is what they gave me back. They damaged my jeep & refuse to take responsibility for it! Said it was already there, IT WASN’T!! Already had an issue with repairs to my rogue that they messed up, but had to deal with jeep first. NEVER again! Do not give these people your business! They will mess you over too. If I could give a zero star, I would!
Eric was amazing for the process of working with the other insurance company and getting my car fixed 100%. Great communication, honesty, customer service and my car looks amazing and drives better than before the person hit my car!!
My car had issues, had it towed to Franks. They were able to diagnose the problem, and found my brakes were bad, needed immediate attention. Chris was friendly and the service was complete the next day! Very pleased with the quality of work done at Frank’s. Highly recommend them!!
I wanted to tell you about Frank’s Automotive in New Braunfels…all the employees were professional and friendly but most of all this is a car service place that has extremely honest workers. My car had to be towed into Frank’s because it did not start. They checked my car and realized it was a loose nut on the starter. They did not have to fix or replace anything…and they told me the truth. I highly recommend this car service center to everyone. Frank’s Automotive will do you right!
I had a great experience getting my car fixed here! From start to finish, everything was handled quickly and professionally. Jason was especially friendly and easy to work with—he made the whole process smooth and stress-free. The repairs were done right, and my car is running perfectly. Highly recommend this place if you’re looking for honest, reliable service!
Took my vehicle in couple of months ago and Eric (estimator) is a decent guy but they wouldn’t help with damages that were found when I received the vehicle. They said the damages weren’t on that side so they couldn’t repair yet it was. Few inches away from all the fixtures. Doesn’t take much as you can tell by the pictures but I guess whatever looks good right ? SMH I used to work in this industry and why would you let a vehicle that’s not ready when you know any damage needs to be fixed! Thought this was a good place to take but from my experience I will never spend a second back there !
My wife's bronco went in after hitting a deer they did great body work, some how after having my vehicle back for 3 days the battery dies??hmm brand new battery still under warranty so they swapped it out.. we had a new belt installed by Ford which tore three days layer due to franks repair being done improperly the hose for the radiator they installed was not tucked away properly so it tore my belt. Had them pick up my truck though they would fix what they messed up instead I got charge 357. And told it wasn't their fault. So I have it at ford who are fixing it properly, they didn't offer to refund my money for their mistake just put the blame on the belt being put on wrong smh.. do no go to franks they will just charge you and kick you out the door go anywhere else!!!!! I leave a bad review now they reach out to use as for the battery the tow guy checked the battery prior to loading the vehicle as per their policy it was good so when you all called and said it was a bad battery I let it slide cause I need my vehicle I'm a special needs nurse for pediatric kids so I needed my vehicle but your service affected my ability to get to those special needs kids smh.. and you guys keep busting our ball I paid the 1000 deductible plus this 357.. keep the damn money don't contact use anymore and my one star rating stands!!!!!!!
I have had nothing but great experiences with Frank's Automotive, and that includes both locations in San Marcos and New Braunfels. I have found the friendly staff always willing to take on new and/or various tasks related to my cars. I recently had carbon fiber trim installed on a Ferrari 488GTB. Frank's did an outstanding, and professional job on the installation. A previous task involved a "high value" car, a 2024 Nissan GTR, where an exhaust was installed. This was another example of a "job well done". Frank's Automotive employee's are car people who eagerly accept jobs that other shops normally refuse. I highly recommend this shop for automotive needs. A+
I gave two stars because the first two vehicles we had repaired at Frank’s came back flawless. Our last experience did not play out so well. Eric Avalos (estimator at Frank’s) never provided status updates. We would have to call to get information. We took our vehicle in on 4/30/2024 and they had until 5/31/2024. When we picked up the vehicle at 4:52PM, which is near closing time, they were quick to usher us out and never did a walk around with us like they had with our other two repairs. When we got home we noticed that the quality of the repair work was awful. We called Franks the following a Monday and took the vehicle back on 6/4/2024 and showed them all of the issues we found. We waited until 6/16/2024 to get a rental car this time. Our insurance only covers 50 days of rental. After making this iteration of repairs, Eric notified us that they had road tested the vehicle this time and noticed something was off. They put the vehicle on the lift and found that the rear axle had a crack in it and it was causing a wheel alignment issue. So they ordered a new axle and replaced it. On 7/3/2024 when we picked the vehicle up we did a quick walk around and the visual repairs were satisfactory to us. The next morning as I was driving I noticed some wobble in the steering wheel. I went Home and told the wife it was time to get rid of this vehicle because it will never be the same. So we bought a new vehicle and sold ours to CarMax. No way was I going to let Franks attempt any additional repairs. We were also approaching the $25,000 max limit of the person that hit us, so our insurance would have had to pay. Unfortunately I am unable to upload the video of the steering wheel. Be careful where you take your car. They were fully ready for me to take possession of this well before the issues had been resolved.
Took my 2016 Chevy Traverse in with front end damage from hitting a deer, which was heartbreaking on its own. They did such an amazing job. I couldn’t believe it when I saw it. It looks brand new. They even vacuumed it out inside. Very professional and they didn’t charge an arm and a leg. I highly recommend Franks Automotive. I’ve been in many automotive repair shops and I have to say this is one of the cleanest shops I’ve ever seen! Spotless!!!
Jun 14, 2024
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