I called about buying a drivers seat. I was informed that they could not sell the seat because of the length of the time it spent in the yard. I replied that it was a seat and i didnt care about how it looked and Ignatio repeated that it would most likely be rejected by QC and therefore could not be sold to me. So in essence the company would throw the seat away despite my willingness to pay for it as is.
Days later i called again about the same seat, and inquired about buying the seat with no warranties or return. At this point Ignatio informed me that they could in fact sell me the seat but at full price. Then i asked why they would sell a seat at full price that they are willing to toss? His reaponse was that they would offer the warranty and return regardless hence the full price. Then he reminded me again that QC would most likely reject the seat being sold. So we came full circle again.
Then i was informed that if i was still interested in the seat, i would have to drive 3 hrs round trip to pay for the seat as they do not accept payments over the phone , and come back two days business days afterwards to pick it up ( assuming QC does not reject the sale of the seat)
This company is not designed to make money or offer great customer service.
Excellent experience at first I was having a difficult time searching for my parts that I needed, but thank God a very helpful salesman answer the phone his name is Ignacio he make sure I got exactly what I needed
Clean place,Kool peps and they sure do try to help you even if they couldn't help you that day LKQ I appreciate you and your working crew let's keep it going and love ur state TEXAS BABAY!!
Had to return a HV Battery under warranty and swapping out the bad one for another was as easy as possible . I didn't check the new part and it was missing the fan but they had no problem with me coming back and taking the fan off the part I returned. Sepriana was helpful
Ignacio was very helpful with helping me find a wheel for my vehicle. He gave me all of the information I needed. Thank you! Highly recommend. And very reasonably priced as well.
Why dou have a lady at parts that doesnot know a thing about the automotive she couldnt help me cause i dint hhave the part number from my old one n its a simple panel cluster gauges for a 2003-2004_-2005 silverado -suburban -Tahoe i said i dont have it cause i swapped it once before from a 2004 suburban ohh sorry sweety its not compatible thats why it dont work its been working for 2 yrs the only reason im tryinv to buy a another one cause the lightinside dont work n i dont feel like opening it up n solder off the old lights n replace them n dont feel like having to go thru the gaige needles putting them back in tune n shit but no she couldnt help me last time i called looking for an HD hood ive swapped it out to my 1500 ls swapped truck i have n she wouldnd help me cause i didnt have the vin number from a 2500 truck i wanted the hood for i said i dont have it its on a 1500 no its not the same dont say that cause its not compatible for gods sake i learned to drive at the age of 10yrs old on a 67’ camaro with a 4 speed monsi that what i drove n learned n drove to school n now its my street racing car ive been around cars my whole lofe n shes gonna tell me im wrong ona damn hood now the gauges its sad n she would not pass me to someone else not good at all u looking fpr a dadiatpr cap n she asks if its a long bed or short bed for crying out loud its unbelievable
They give a price over the phone but when you come to pick up the part its a total diffrent price, hello give us the total price with taxes how hard is it to do some of us come here from far away, never again
This place is great. The staff was nice. They had the part I needed at a great price. I would have given 5 stars but although the part is there it takes 48 hours to get the part. They have to remove it from the car and that takes time.
Great experience at LKQ! The staff was very helpful, and Tchad came out personally to make sure everything was going smoothly. Excellent service and quality parts. Highly recommend!
Parts are good prices are very good most of the times but Service is HORRIBLE with the Desk lady Cepriana always with an attitude unwilling to help beyond the purchase, as well as their delivery just bad
Customer service sucks. First tge guy asked fir what part im looking for so I tell him what it's called. He says I don't know what that is. So I tell him I have a part number can you look it up with that? He says we don't cross reference by part number. So then I tell him it goes the the back of a touch screen but it like the computer part. Says he can't find it. ... so now he says what's the part number????? I was thinking " did i not tell you to begin i have a part number?" So i gave him a part number and he says, no don't have it. I don't understand. EVEN I AS A WOMAN know you can look up anything with a part number! I guess he wants to keep his part.
They are very disorganized. They first tried to sell me the wrong part when I had photos of said part that they gave me before buying, and then when they ordered the correct part they completely forgot who I was and now have to reorder from Oklahoma. TERRIBLE!
This place is awful. First off, it is NOT a pick-n-pull. You tell them what they want, and they can source it locally or from another of their yards. That's not a complaint, just be aware you can't see the parts yourself before they offer them to you. You also have to pay in full before they pull the part, but they do offer you a full refund if you refuse the part, which is nice. More on that later.
I asked for a glove box for my Tahoe. The first one that arrived looked like it was in a fire. Rusted, the plastic was completely discolored, basically unusable despite their rating of "A". I refused it. They offered to get me another one, this time from Dallas, so I'd have to wait. I agreed, although they'd already wasted my time and gas so far. It took almost a week, and this next one looked like it had been dragged through a bunch of gravel. It was scratched up horribly on the outside.
I was extremely pissed off by this place wasting my time and money at this point. What idiot selected these parts and thought "Oh, he'll love this part. Looks great."?! I demanded a refund. They made me wait 15 minutes before telling me I'd have to wait 5-10 business days for. It didn't take these morons that long to process my payment...
After waiting for 3 weeks and nearly forgetting about it, I called them back to ask why the hell my refund hadn't been processed. They gave me the runaround until I was able to leave a message with their "accountant", and finally I received my full refund. What a mess.
I will never come back here. I've been to plenty of LKQ pick-n-pull yards over the years, and this one (not a real pick-n-pull anyway) was the WORST experience I've had with this company. Avoid this place, go to an actual yard where you can see the parts you're paying for.
EDIT: No, I will not contact you. You had many chances to make it right before my review. Now you can just live with it.
Everytime I called some lady would answer and say hold on? Then I would wait on hold for 20 min. Then I would call back and the same thing would happen. "Hold on" another 20min. Very poor customer service. If you need a part be prepared to be on hold 30-40 minutes because the lady that answers doesn't really care.
Horrible customer service. Delivery driver just dropped off a part at my business, he was rude, sarcastic and did not say thank you. Lkq needs to understand they are not the only provider of used parts. Should also mention the fact that you will sit on hold forever when you call in to check availability. I understand driving can be a tough and challenging job to some, but basic courtesy still rules the day. Going elsewhere next time.
Great experience 100%, I never heard of this place. I'm glad I found it on line, I saved $800 on an axle. The office staff was very helpful. Sorry, I didn't get their names. I was very impressed by the manager at the New Braunfuls location when I picked up the axle, he went out of his way to help at the counter and even driving the forklift to load the axle in my truck. I won't go anywhere else.
Used them for parts a few times. Got a bad part from them and the time it took to get it replaced was a hassle... but because they are so nice and easy to work with I am still giving them 5 stars. The office people are very nice and friendly.
Ordered a part two days ago because they said I couldn’t order and pick up in person. Got there and waited an hour after they said my part had been pulled. First pull was broken and second pull was wrong part all the while each employee pointing fingers at each other. Asked for a refund and again referred me to someone else. Tried going up the chain of command but conveniently the “boss” was out of town. This place sucks.
Huge lot and they have about everything. Just remember they don't pre check their parts but do stand by them. My radiator looked good, but on a pressure test had 2 pin holes. They were easy to work with on that. I'll go back again.
I’ve used them multiple times for parts and it’s always been fine. However this time i ordered a part & payed for it. it was supposed to be available for pickup 4 days ago but i never got a call letting me know it was ready. so i just stopped in to see if it was ready yet. the lady in the front was incredibly rude and sarcastic with me and the people on the phone. she told me the part was never ordered. will never come back here again.
I'm not sure how they are in person, but on the phone they're extremely rude. I called about having a part transferred to my local LKQ and the lady snapped "I cant help you. We cant do that. You need to call the one in Florida. I cant' help you" Then she just tried to hang up on me. I had to yell, "Wait" just to stop her from hanging up. I asked if they can transfer within their network and she just told me to call my place, cause I CANT HELP YOU! Okay, so i called mine and waited on the phone for 15 mins and then the guy didn't want to transfer it over cause he has a high mileage part in his yard. so he told me the freight was 3x more expensive than the cost of other yards. I think to just get me to settle with his high mileage one because he growled and moaned when i asked if he could transfer the part for me.
My experience was beyond great. The staff is extremely friendly and helpful. I went there looking for a side mirror for my old Altima and didn't wanted to spent tons of money since my car is old. A friend recommended this place and I went there with no expectations. It turns out I ended up finding a similar intact side mirror. Jay who works there walked me through the entire place since I was pretty new to the process and was a little lost. Since I had no tools he also helped me get the parts out of the old cars and installed it on my Altima. I highly recommend this place.
Upon arrival to pick up part purchased online, the first tail lamp given to me was cracked but the young man was great at getting it replaced for an undamaged one in 20 minutes! Quick and respectful. Although personnel answering phones could be more professional.
called today. spoke to chris. wanted to buy a $350 seat + shipping to our dealership. he said he couldnt sell it to me since i am out of state. very short with me on the phone and when i asked a question he said i have to put you on hold. rude. what happened to customer service these days?
Purchased an engine, outstanding and a nice price. staff is 50/50. First person I spoke to was great, made sure I was getting what I wanted and explained all the warranties, the second person couldn't care, just throughout prices. had to ask a dozen questions to get the right answer.
It is my job to deal with parts vendors, and I have never been treated so badly. Two separate times I have ordered parts from this location. On both occasions, the parts were promised to me next day. Both times the parts did not come in until 4 days later. The last time, I was told the part came in. When I went to pick it up, they couldn't find it anywhere and actually said "what do you want me to do about it." I would not recommend this place to anyone. Their customer service was unapologetically terrible, more than once.
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