8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
Closed
Closed
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Same Day Service Available
Price Quote Guaranteed
Top Dollar Paid for Your Vehicle!
Working Time and Location
LKQ offers an extensive nationwide inventory of recycled OE, reconditioned, remanufactured, refurbished, new aftermarket and OE replacement parts, through its Keystone Automotive locations, for your automotive and truck repair needs. Whether youre looking for Door Assemblies, Mirrors, Head and Tail Lamps, Bumper Assemblies, Fenders, Hoods, Wheels and more, LKQ has the parts, paint and supplies you need to get the job done.
Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 5:00 PM
Saturday
Closed
Sunday
Closed
What clients say about LKQ Central Texas - Goodwin in New Braunfels (TX)
Clean place,Kool peps and they sure do try to help you even if they couldn't help you that day LKQ I appreciate you and your working crew let's keep it going and love ur state TEXAS BABAY!!
Had to return a HV Battery under warranty and swapping out the bad one for another was as easy as possible . I didn't check the new part and it was missing the fan but they had no problem with me coming back and taking the fan off the part I returned. Sepriana was helpful
Ignacio was very helpful with helping me find a wheel for my vehicle. He gave me all of the information I needed. Thank you! Highly recommend. And very reasonably priced as well.
Why dou have a lady at parts that doesnot know a thing about the automotive she couldnt help me cause i dint hhave the part number from my old one n its a simple panel cluster gauges for a 2003-2004_-2005 silverado -suburban -Tahoe i said i dont have it cause i swapped it once before from a 2004 suburban ohh sorry sweety its not compatible thats why it dont work its been working for 2 yrs the only reason im tryinv to buy a another one cause the lightinside dont work n i dont feel like opening it up n solder off the old lights n replace them n dont feel like having to go thru the gaige needles putting them back in tune n shit but no she couldnt help me last time i called looking for an HD hood ive swapped it out to my 1500 ls swapped truck i have n she wouldnd help me cause i didnt have the vin number from a 2500 truck i wanted the hood for i said i dont have it its on a 1500 no its not the same dont say that cause its not compatible for gods sake i learned to drive at the age of 10yrs old on a 67’ camaro with a 4 speed monsi that what i drove n learned n drove to school n now its my street racing car ive been around cars my whole lofe n shes gonna tell me im wrong ona damn hood now the gauges its sad n she would not pass me to someone else not good at all u looking fpr a dadiatpr cap n she asks if its a long bed or short bed for crying out loud its unbelievable
They give a price over the phone but when you come to pick up the part its a total diffrent price, hello give us the total price with taxes how hard is it to do some of us come here from far away, never again
This place is great. The staff was nice. They had the part I needed at a great price. I would have given 5 stars but although the part is there it takes 48 hours to get the part. They have to remove it from the car and that takes time.
Great experience at LKQ! The staff was very helpful, and Tchad came out personally to make sure everything was going smoothly. Excellent service and quality parts. Highly recommend!
Parts are good prices are very good most of the times but Service is HORRIBLE with the Desk lady Cepriana always with an attitude unwilling to help beyond the purchase, as well as their delivery just bad
Customer service sucks. First tge guy asked fir what part im looking for so I tell him what it's called. He says I don't know what that is. So I tell him I have a part number can you look it up with that? He says we don't cross reference by part number. So then I tell him it goes the the back of a touch screen but it like the computer part. Says he can't find it. ... so now he says what's the part number????? I was thinking " did i not tell you to begin i have a part number?" So i gave him a part number and he says, no don't have it. I don't understand. EVEN I AS A WOMAN know you can look up anything with a part number! I guess he wants to keep his part.
They are very disorganized. They first tried to sell me the wrong part when I had photos of said part that they gave me before buying, and then when they ordered the correct part they completely forgot who I was and now have to reorder from Oklahoma. TERRIBLE!
This place is awful. First off, it is NOT a pick-n-pull. You tell them what they want, and they can source it locally or from another of their yards. That's not a complaint, just be aware you can't see the parts yourself before they offer them to you. You also have to pay in full before they pull the part, but they do offer you a full refund if you refuse the part, which is nice. More on that later.
I asked for a glove box for my Tahoe. The first one that arrived looked like it was in a fire. Rusted, the plastic was completely discolored, basically unusable despite their rating of "A". I refused it. They offered to get me another one, this time from Dallas, so I'd have to wait. I agreed, although they'd already wasted my time and gas so far. It took almost a week, and this next one looked like it had been dragged through a bunch of gravel. It was scratched up horribly on the outside.
I was extremely pissed off by this place wasting my time and money at this point. What idiot selected these parts and thought "Oh, he'll love this part. Looks great."?! I demanded a refund. They made me wait 15 minutes before telling me I'd have to wait 5-10 business days for. It didn't take these morons that long to process my payment...
After waiting for 3 weeks and nearly forgetting about it, I called them back to ask why the hell my refund hadn't been processed. They gave me the runaround until I was able to leave a message with their "accountant", and finally I received my full refund. What a mess.
I will never come back here. I've been to plenty of LKQ pick-n-pull yards over the years, and this one (not a real pick-n-pull anyway) was the WORST experience I've had with this company. Avoid this place, go to an actual yard where you can see the parts you're paying for.
EDIT: No, I will not contact you. You had many chances to make it right before my review. Now you can just live with it.
Everytime I called some lady would answer and say hold on? Then I would wait on hold for 20 min. Then I would call back and the same thing would happen. "Hold on" another 20min. Very poor customer service. If you need a part be prepared to be on hold 30-40 minutes because the lady that answers doesn't really care.
Horrible customer service.
Delivery driver just dropped off a part at my business, he was rude, sarcastic and did not say thank you.
Lkq needs to understand they are not the only provider of used parts. Should also mention the fact that you will sit on hold forever when you call in to check availability.
I understand driving can be a tough and challenging job to some, but basic courtesy still rules the day.
Going elsewhere next time.
Talked to a guy this morning about the motor warranty I had bought on a long block engine he found my invoice on the computer he said ya you have three year warranty I said no when I bought it they told me five year he said oh ya I see that now we only do three years we don’t do five any more but you do have five years he told me he was going to connect me to some to make my claim talked to a lady I told her what was wrong with the engine now her where it starts to go wrong she try’s to tell me the warranty is only go for three years I told her no that guy already found it in the computer where it said it is five year she said no let me talk to my supervisor never heard from here called back over and over couldn’t get a live person so I called back four hours later before they close finally got a hold of a live person told her what was going on she contacted me to the person that sold the engine to me back in 2019 she told me it’s only 3 years warranty I told her no you and the guy I talked to this morning told me he found that I have five years on it why would he tell me that if I new this was going to happen I would have payed the extra 1,000 dollars and bought it from jasper engines at the time they had 5 years unlimited mileage just don’t understand why people don’t honor their warranty that they tell you so beware on your warranty when buying something from the sales person you’re dealing with check with the company policy because sales person is probably on commission so they will tell you what you want to hear
Great experience 100%, I never heard of this place. I'm glad I found it on line, I saved $800 on an axle. The office staff was very helpful. Sorry, I didn't get their names. I was very impressed by the manager at the New Braunfuls location when I picked up the axle, he went out of his way to help at the counter and even driving the forklift to load the axle in my truck. I won't go anywhere else.
Used them for parts a few times. Got a bad part from them and the time it took to get it replaced was a hassle... but because they are so nice and easy to work with I am still giving them 5 stars. The office people are very nice and friendly.
Ordered a part two days ago because they said I couldn’t order and pick up in person. Got there and waited an hour after they said my part had been pulled. First pull was broken and second pull was wrong part all the while each employee pointing fingers at each other.
Asked for a refund and again referred me to someone else. Tried going up the chain of command but conveniently the “boss” was out of town. This place sucks.
I’ve gone here and picked up some parts for 2012 Tahoe console, Seats ,hubassembly, we’re very helpful in helping me out with how much warranty I had and quality of products parts definitely front desk customer service is bombarded with a lot of phone calls so there is in between communication definitely doing great multitasking overall happy with doing business here.
Huge lot and they have about everything. Just remember they don't pre check their parts but do stand by them. My radiator looked good, but on a pressure test had 2 pin holes. They were easy to work with on that. I'll go back again.
I’ve used them multiple times for parts and it’s always been fine. However this time i ordered a part & payed for it. it was supposed to be available for pickup 4 days ago but i never got a call letting me know it was ready. so i just stopped in to see if it was ready yet. the lady in the front was incredibly rude and sarcastic with me and the people on the phone. she told me the part was never ordered. will never come back here again.
I'm not sure how they are in person, but on the phone they're extremely rude. I called about having a part transferred to my local LKQ and the lady snapped "I cant help you. We cant do that. You need to call the one in Florida. I cant' help you" Then she just tried to hang up on me. I had to yell, "Wait" just to stop her from hanging up. I asked if they can transfer within their network and she just told me to call my place, cause I CANT HELP YOU!
Okay, so i called mine and waited on the phone for 15 mins and then the guy didn't want to transfer it over cause he has a high mileage part in his yard. so he told me the freight was 3x more expensive than the cost of other yards. I think to just get me to settle with his high mileage one because he growled and moaned when i asked if he could transfer the part for me.
My experience was beyond great. The staff is extremely friendly and helpful. I went there looking for a side mirror for my old Altima and didn't wanted to spent tons of money since my car is old. A friend recommended this place and I went there with no expectations. It turns out I ended up finding a similar intact side mirror. Jay who works there walked me through the entire place since I was pretty new to the process and was a little lost. Since I had no tools he also helped me get the parts out of the old cars and installed it on my Altima. I highly recommend this place.
so far, not going so well with getting a transmission. They gave me the wrong part and then wouldnt deliver it to my mechanic minutes up the road after making an "inventory mistake". So i had to take another 1/2 day off work and play parts courier and have to rent a car out of my pocket for 3-5 more days thus increasimg my overall expense by hundreds pf dollars. What a pain.......
Upon arrival to pick up part purchased online, the first tail lamp given to me was cracked but the young man was great at getting it replaced for an undamaged one in 20 minutes! Quick and respectful.
Although personnel answering phones could be more professional.
called today. spoke to chris. wanted to buy a $350 seat + shipping to our dealership. he said he couldnt sell it to me since i am out of state. very short with me on the phone and when i asked a question he said i have to put you on hold. rude. what happened to customer service these days?
Purchased an engine, outstanding and a nice price. staff is 50/50. First person I spoke to was great, made sure I was getting what I wanted and explained all the warranties, the second person couldn't care, just throughout prices. had to ask a dozen questions to get the right answer.
It is my job to deal with parts vendors, and I have never been treated so badly. Two separate times I have ordered parts from this location. On both occasions, the parts were promised to me next day. Both times the parts did not come in until 4 days later. The last time, I was told the part came in. When I went to pick it up, they couldn't find it anywhere and actually said "what do you want me to do about it." I would not recommend this place to anyone. Their customer service was unapologetically terrible, more than once.
Was supposed to have an engine delivered on a thursday. Friday’ came and nothing. Weekend came and nothing on monday as well. Finally on Wednesday’ (my customer is upset now) they come and the driver is rude to my father (who has had this business more than 40 years). I had my core pulled already since thursday & just needed his pallet from the engine he brought me so he can take core(10-15 minutes tops) He said “no i dont have time to wait for yall” but yet i reminded him I have been waiting for this engine SINCE THURSDAY lol. He told me “wasnt his problem” and he is taking the engine he brought back since we werent ready. I told him the hell you are. Ive been waiting almost a week for you guys, your gonna wait 10 minutes if i can wait almost a week for you all bub. So guess what i made him wait ten minutes exactly so my guys can get my core onto his pallet to take. Didnt try and do business with them after that, rude awakening. Unfortunately one of my customers needed another engine, what a coincidence the only place that had one in the timeframe was these guys (good job there at least) i order it but they tell me they will no longer deliver to my shop/location cause the driver didn’t want to go to our place and no drivers will be sent there in the future HAHA...what? Anyway since they couldn’t be professional i decided i would be, and do business with them to keep my promise to My client. So, I (the owner) went to pick up this engine after they called me and said it was “here in NB”. Got there and they couldn’t find it in the back....Waited an hr in lobby and was finally told it was at a ‘different location....what? And to make things worse there was another shop owner there too having the same problem. Ha. I told them look you guys said it was here, get it here for me and ill come back. The next day they call and said it was for sure there lol and i made them confirm before the 45 minute drive there and they confirmed. I went and waited another 45 minutes and got what i finally needed. Wont be doing business here again. Waste of time, resources, no accountabilty, and not professional. (Ive estimated to spent around close to 10,000$ there in parts) will take my business else where.
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