Shitty customer service. Missing items from my vehicle. They make you sign a waiver before getting stuff out of your vehicle. I understand why. They help themselves to your items and they can't be held accountable.
They helped me a lot and gave me a opportunity to pick up my cars and title even I was 20 minutes late they helped me very good people specially the supervisor Angie
If you’re looking for non existent customer service, outrageous wait times, complete disregard for personal property, and an utter lack of transparency, then your search is over!!! 5 thumbs down! The BMV has got nothing on them! I’ll be filing formal complaints with USAA insurance for sending our vehicle here, when they could’ve just set it on fire and saved everyone the hassle. Thanks Copart!
My insurance company contracted this towing company after my car was totaled, and the experience was extremely disappointing.
They arrived without warning and dragged my vehicle in park down a steep driveway, even though: • I told them I had the keys • The car rolls freely in neutral • I was home and available • I could have moved it to street level
The result: visible damage to my driveway that could have easily been avoided. This was careless, unnecessary, and unprofessional.
I was having issues with getting a document already issued by Copart auction but lost in transit. Stephanie and her Team in Copart Austin solved it in a heartbeat. Thanks for assisting me. You guys are rockstars over there.
Definitely the best Copart I’ve dealt with. Mary Kathy and Stephanie at the front desk are always ready to assist and are very friendly. The yard guys and loaders are also quick and great at what they do. Yard is easy to access and has plenty of room for your trailer. Great job guys
Called in to copart and spoke with Mary. She was very helpful. She resolved my issue within less than 5 minutes. And got back with me and solved the problem of the lost title on my car. She went right to work and forwarded it to the insurance company I was dealing with. I already got a message that my payment was about to be processed. Thank you so much, Mary. You were great help!
THEY WILL STEAL ALL YOUR BELONGINGS!!!! When i went to pick up my property after being towed from a wreck first of all the backseat was cleared out which had jackets and hats in it, my glovebox was clearly sorted through and missing multiple items, then i checked the trunk. First of all THEY DO NOT take picture of the trunk before picking up the vehicle, thankfully the previous tow yard it was at had pictures of all my missing items. and they informed me of multiple complaints about theft from this company!!! My trunk was missing 2 tool sets, a tool bag with a dirll and more tools, and also a bucket full of tools that was very obviously sorted through and missing the better quality tools from smfh. if you have any choice or option please do not go through this company at all. the staff is also no help they just tell you to go through your insurance in hopes theyll pay for your missing items.
Bad customer service. These ladies do not care about helping you at all. I walked in and nobody helped me, I waited patiently. My husbands account was restricted after using one of my credit cards. I gave my drivers license and the card used and they took and copy of it and told me thank you and turned away left the room without explaining anything regarding the suspended account.
Great staff and quick service for this small facility. However like so many Copart's they don't have a real bathroom facility. They stick a really nasty and hot pot-o-potty in the middle of the parking lot. It's truly disgusting. And don't get me started on their crazy fees which seem to increase each month
The absolute worst customer service imaginable. No one cares, no one takes any time to explain, or give details of anything you need. You basically have to guess your way through a conversation. Ashley, should not be answering the phone, seems dead inside. one of the worst reps I've ever spoken to on the phone. Zero care. Also, my pick up appointment was scheduled for a day, which I waited ALL day. and called, and was told "oh they can't make it today, it will have to be tomorrow". WAS ANYONE GOING TO CALL ME? NO. I had to do it I can go on and on, but this company, is trash.
If I could leave a ZERO I would do so. I still have not heard from your company regarding the headrests that were taken out of my car. The front driver’s side tire was put on brand new the day before my accident, the other three tires were put on new two months before the accident. I said that to say this-you made money on parts because my vehicle was only damaged on the front driver’s side. I don’t understand why you had to steal my headrests. I’m a senior citizen and can’t really afford to replace them. I’m sending another picture of the one I got back. Osa Brown
I go to copart almost everyday. I’m from Houston Texas. I’m a transporter. I asked for the gate pass to be stamped for no title and they refused to give me the gate pass to show my customer that no title was given. Have yall ever heard no title no pay. Or proof that I wasn’t given a title . This new policy the lady in the front desk said went in effect a couple weeks ago. She had the gate pass in her hand and wouldn’t give to me, she rather throw it in the trash. As a transporter I don’t get paid by the hour I get paid by the vehicle and proof of what’s going on with the title. Please take this NEW policy of no paperwork given to driver we need proof of title was pending, mail etc…..
If allowed , I would give them zero or negative start . I bought a vehicle from auction which state its runs and drive . I relied on their description hoping it would be honest description. Once car got delivered , It did not start so I had to replace a battery . After replacing battery , It did not move back and forth . nothing happened after pressing gas paddle , no movement . Talked to mechanic and suggested me to replace a transmission. Here I am after paying like 3900$ (approx . half of my yearly salary) . Talked to cashforcars and they are offering me 544$. I suggest to stay away from buying a vehicle without checking it in person. They did not mentioned anything about transmission damage in their listing . Also called them and they suggested me to send email to GM, sent an email to GM and here is a response I did get from them . " The vehicle is running in our pictures and the run/drive designation is determined at time of inventory. You are more than welcome to preview vehicles and have them started prior to placing bids to ensure you are confident with what you’d like to purchase. " Just hoping god will serve his justice when time comes .
It's insane that they don't protect and cover vehicle windows with wrap that have had the glass shattered out by hail. I've purchased vehicles from other states and they all will cover a shattered window with a plastic so it's not sitting in the elements for months while it waits to go to auction. Just purchased a 2023 vehicle with hail damage and it's been sitting since November with the entire back window gone and exposed to the weather.
Bought a vehicle for the first time from copart, got an email stating that after I paid I could come up and get the vehicle, they supplied a gate code to get in. Took off work, drove an hour with a trailer. I stand across the counter from a lady who never even acknowledged my existence for at least 5 min before being told it’s appointment only for pickup and that all appointments were booked for today. I showed her the email where it said to come get the truck, she didn’t care. Told me I have to register as a transporter with an entirely different app and then make an appointment. They charged me $1,500 in copart fees just to buy the truck and I can’t even get the correct pickup information in the email they send. Oh and if you don’t pick it up within 3 days you get storage charges, so since I wasn’t able to get an appointment on Friday now I’ll be charged storage over the weekend. What a terrible company to deal with.
Do NOT use this company for any business, they will refuse to help you and dodge your calls. We have been waiting for this company to come pick up four vehicles that were deemed totaled after the recent hailstorm. They have told us several times they would come pick up the cars and then not shown up. We have tried calling to ask why they haven’t come and they leave us on hold before just hanging up on us. After days of pestering them, they only picked up one of the cars and they have now essentially ghosted us and will not come for the last three. If I could give zero stars, I would. Never do business with this company if you actually want anything done.
I called this am to see if a vehicle was ready for pick up and I spoke to the rudist lady on the phone. She sounded as if I was a big inconveniance on getting information . We buy hundreds of vehicle s from Copart yearly and to be treated that way is terrible and unacceptable.
Much improvement has taken place recently and I would definitely recommend this place to the individuals that are tired of being ripped off by dealerships. I recently bought a 2011 Mustang from the Austin yard and it was as described and was a fast process. Kathy was very nice in helping me with paperwork and making it painless. I just wish Copart corporate would stop raising fees.
DO NOT GO HERE EVER UNLESS YOU WANT THEM TO TRASH YOUR CAR, STEAL ALL YOUR STUFF AND THEN LIE TO YOU ABOUT IT!!!!!!!!! My car got taken here after an accident I was in. When I showed up to get stuff out of my car, they completely trashed it. They threw everything my car into the trunk. Not placed, but THREW. I was eating sunflower seeds and had a cup of shells in my cup holder. They threw the cup with the shells in the trunk all over my clothes and designer shoes. I also had a spare tire in the back seat that is completely missing. They of course denied it and said no one would take it. According to other reviews, they often steal AND they’re an auction place so why not steal a tire? God help these people because I will sue for theft and property damage if they don’t return my tire and pay to clean my car. Customer service is trash. Just told me to talk to my insurance adjuster who has no part in this at all. I hate these people and this place please never come here
Copart Austin has been great! I have bought several vehicles from them and they have always been kind and helpful. When a vehicle was damaged by the loaders, they let me refuse to take it, no problem because the damage was clearly not in the auction photos. The Copart Staff here are great! My only complaint is that the loader drivers are not careful at all. I saw a gorgeous late model Porsche sitting up front get its bumper mangled right in front of me. Pretty savage and careless work. Hence only 4 stars.
People give Copart a bad review because they do not educate themselves on the pricing model and the process. Their services are not free, nor should they be. The fees are easily found and calculated for those who look. It is also a salvage auction- cars are there for a reason. Don’t be shocked when a car that looks great gets towed to your house and doesn’t run. It’s not Carvana. The cars are broken and need repairs of some variety. Run and Drive means the engine started and the car moved- not “road worthy.”
IF I was able to leave no stars...I certainly would have. Rude, VERY RUDE gals inside!! I've never dealt with such horrible, nasty people! We waited almost 6 hours for 1 car. They did it on purpose because after calling on the radio to bring the car to us, and it not showing up, we went back inside to find out where it was. The blonde blew up and got really nasty! So wait we did...for another 3 hours!! I find it impossible to understand such contempt these gals have. We are ALL just doing a job. We treated you with kindness...we expect the same. If you hate people so much...get a different job!!!
Don't know much about this place, but I had to call in about an issue I'm facing with Copart's website and the two people I spoke to on the phone about my issue were extremely courteous and went out of their way to help. If the demeanor they present over the phone is the same level of energy and willingness to help in person, I can only imagine this place is great.
Thanks to the Managers I spoke to, you guys were very helpful!
They need to hire more people and for sure lots more forklift drivers to take out these cars. I spent 4 hours waiting for 1 miserable car, i ended up leaving it was already 6p and was told i had 10 ahead of me, AND THEY STILL HAD THE NERVE TO CHARGE ME A STORAGE FEE . The day before i was there for 2 hours, staff just sits around when theres a line, some are friendly.
be skeptical - i had them box up my belongings since i could not drive to pick them up. they delivered a box of my things but, i noticed it was missing several items..a couple which were significant. i called and they said they'd re-check the vehicle for any more items..a couple days later i received 2 MORE BOXES of stuff!! what in the actual heck?!?! if i hadn't had called to ask my items i suppose they would have just been tossed? or do they go to all the employees? i was taken care of by a sweetheart of a lady the second time, but that doesn't excuse her employees initial actions. someone should be fired?
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