What clients say about Millers Auto and Towing Service in Erwin (TN)
Worked me in at 4 pm after me and my wife broke down traveling. Quickly diagnosed the problem and gave good, quick service at a very fair price. Great people who are extremely helpful, kind, and down-to-earth
I believe in customer service and satisfaction. Without customers our businesses would fail. To the person who answers the phone ( male with deep voice) you have NO manners about you. The 3xs I called and spoke with you and was as polite as I could possibly be, you had no manorism and hung up all 3xs without thank you , bye or nothing just click. You had short answers and was completely rude. So I had Malone's tow my car from your business it which the customer service was total opposite and top notch in customer service. You may have all the sheriff's dept business but your local blue collar customers you'll find are most important. Good luck!
The people running the place never seem to concerned with getting to their customers. I have never taken a car here and it not still have problems after.
Well eight days later I still didn't have my car back. They called once during the service, and I ended up having to go pick my car up over in Johnson City with only One and half hours to get there, or go another three days without. I have no idea how their workmanship is, considering my car was referred to an auto electrical due to 817 dollars later my battery was still hot to touch. So how would you rate this.They told me they would tow my car and bring it back to Erwin. They are closed and not answering the phone.
Not good so far im new to this garage and not very pleased on how business is ran. Ive had no luck calling to check progress called 8 times at different times of the day and no answer. When i did reach them they acted inconvenienced . i understand them being busy but maybe hiring someone to tend to customers would be beneficial. I've always been sceptical of a garage being honest but a two to three day job has now turned into a week and cost me my job because i couldn't get a straight answer on how long. They still have the vehicle so im really hoping the work is worth all I've lost and still losing. And if they are honest enough to stay with their quote. But i will give the benefit of the doubt im really hoping they change my mind and opinion about garages
Great shop. Despite them having an emergency my vehicle still got fixed rather quick and they are definitely some of the most friendly guys. Good prices for their work too
I showed up at the end of the day and without notice. They took me right in and took care of me without rushing or acting inconvenienced. Very nice hard working people. I would highly recommend.
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