Very professional and took great caution with my brother's lowered ram. The guy who came treated the truck like it was a million dollar super car. Thank y'all very much and thank you for being so professional
If I could give zero stars, I would. They’re rude and completely unprofessional from start to finish. On top of that, they handled my vehicle carelessly and acted like they were doing me a favor. Avoid this towing company at all costs. The staff was unbelievably rude from the moment they picked up the phone—short, dismissive, and acting like helping me was a burden. When I finally showed up, they were even more obnoxious in person. On top of that, they charged far more than what they initially quoted and seemed focused only on squeezing out every dollar they could. The whole experience felt money‑hungry and unprofessional. I would NOT RECOMMEND them to anyone.
We had a very disappointing and unprofessional experience at Plan B Towing on Summer Avenue. My husband, our two teenage sons (ages 13 and 15), and I went there to retrieve personal items from our truck. My husband wasn’t sure where to go, so he walked toward a man standing outside to ask for directions.
Instead of offering help or simply redirecting him, the man immediately responded with a threat—saying something along the lines of “you can’t be back here, you’ll get shot.” My husband was not being aggressive or trying to force his way in—he was just asking where to go. That kind of language is completely unacceptable, especially in front of children.
Additionally, a woman was sitting outside watching us the entire time, which is fine, but she was positioned so close—right by the driveway with a trailer—that it made it difficult for us to pull in and transfer items. The whole interaction felt hostile and unnecessarily aggressive.
This experience was frustrating and unsettling. A simple explanation of where to go would have been enough. I would not recommend this business based on how we were treated today.
UPDATE
I’m truly disappointed by your response. My husband simply asked for directions while standing with our two teenage sons. He was not being aggressive or “snooping,” just trying to figure out where to go. Being met with a threat like “you’ll get shot” was shocking especially in front of our children.
We came to retrieve personal items from our vehicle, not to cause trouble. The language used in your reply, especially referring to us as “ghetto,” is incredibly hurtful and unnecessary. We approached the situation calmly and respectfully, and we expected the same in return.
This could have been handled so differently. A little kindness and clear communication go a long way, especially when people are already dealing with the stress of an accident. After leaving my honest review, the business owner responded by calling my Black family “ghetto lawbreakers,” accused us of “snooping,” and tried to justify a threat of violence made toward my husband in front of our two teenage sons. We came calmly and respectfully to retrieve personal property, nothing more.
We were met with hostility and then labeled in ways that felt racially charged and deeply inappropriate. This kind of response from a business that works with the city and the public is unacceptable. I’m sharing this because others especially families of color deserve to know how we were treated.
Plan A would be to try a more reliable towing service first.
Scheduled an appointment a day in advance.
They said they would call ahead of the appointment to confirm the service was still needed by me. 10 minutes past the appointment I called to make sure it was still on. Driver stated that he couldn’t make it until a few hours later because they had several people call in sick.
The professional thing would’ve been to call before the appointment to let me know they wouldn’t be able to fulfill the service at the scheduled time.
Things happen, that’s understandable. What’s not understandable is leaving your customers high and dry.
Ran out of gas in downtown, called around all the roadside assistance companies. He's the only one with a reasonable price and fast service. 10 out of 10 would use again!
Greg was to me when he said he'd be there and got me home, he even picked me up on the way to the parked vehicle.
His roll off truck did the job and, even though it was only a 6 mile tow, he took the time to safety precautions of strapping our car down securely.
I am highly recommending PLAN B Towing.
I'm so glad my roadside assistance used Plan B towing. They really helped me out of a tough spot and got me to safety. The driver was super nice and easy to talk with. The pricing was exceptional.
Had my vehicle towed this morning, driver was nice, professional and made sure my truck was taken care of. He even called me once it was dropped off to let me know it was at dodge.
I give you one star for picking up the phone and one star only for acting like you want business until you said text while we were on the phone then the rude attitude explains why I never used plan b I listen to someone who thought they could help.... Bless that his heart he must have been desperate.... Oh and the fact you were down the street from where I was located and my location to drop off my vehicle was less that a quarter mile away smh
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