I don't take my time to review a lot of places but Anderson Automotive's service was so quick/honest and good that it has me recommending them to anyone I know with a motor vehicle. I am super picky with who I take my car to and definitely don't trust it with just anyone but if I'm ever out around Knoxville I know who to take it to now. My experience: Lexus SC300. I called ahead and told the person on the phone about my situation and Ned told me they were busy but I can come and get in line since they don't do appointments, I dropped my car off Friday around 12pm (they were busy for the day) so they told me Ned would get working on it Monday since they are closed for the weekend. The price they had given me for a install on my lower control arms that I had bought was pretty good and beat a lot of other shops around. So before I drop my car off I tell the guy at the counter I want to add a alternator to the things to install since I already had it as well. (He told me they would call me to let me know how much more it would be and that I should know that it's my provided part so they can't ensure it will work therefore cannot replace it later on free of charge.) I go ahead and give him the key and take pictures of my car all around just in case then leave. Ned then called me that afternoon around 3-4pm to tell me how much more it would be to install the alternator and again, not a bad price at all. Super reasonable. Today (Monday) I called them around 1pm and the guy told me that my car had just got done so I went to go pick it up and as I was paying I saw that the price reflected on the labor part was actually a little bit lower than what agreed on, but that just brought a smile to my face and made my day a hell of a lot better, even if it wasn't a lot it still helps. So again, SUPER HONEST / QUICK / PROFESSIONAL AND REASONABLE MECHANICS!!! They also did not try to sell me up on something I didn't need or come up with something crazy like other shops try to do either. Definitely bring your car to AA&T for those little repairs!!

Hades X

09/19/2023 04:53:21

The owner of this place is an amazing woman named April! Her staff were great too! I had gotten a flat tire downtown Knoxville and I was freaking out, I had my son with me and really not much money at all. April came to where I was and aired up my tire so we could make it to her shop, we had to stop halfway to air it up again and she did everything with such a friendly attitude. Once we got to her shop a couple of guys came out right away and had my tire off in seconds. They said the hole was too big to plug and I could not afford a new tire so they sent me 30 seconds down the road to get a used tire and they made sure that place gave me a great deal on my used tire!!! They were fast and very friendly and helped me out so much today and would not take a dime from me. I definitely recommend them... Good, genuine people are so hard to find in this world. Thank you again April, you were my Angel today ❤️

Michelle Weir

08/23/2024 16:36:29

Believe the good reviews because I’m glad I did! I was traveling from North Carolina to attend Fanboy Expo and my car started shaking really bad. I looked for a garage close by and this was the closest and had the best reviews. They were so nice, not busy and confirmed it was a bad tire. They didn’t have one for me but referred me to a used tire place down the street and I was all set! I would highly recommend this place!

Peppermint Petty

07/11/2024 19:51:09

These guys are wonderful!! My brakes went out while I was driving through town and they took care of everything so quickly and wonderfully. Love them!

rae tennent

11/10/2024 00:11:17

This place is amazing! One of the best shops I’ve been to. Very kind people, efficient, good communication, great value, has coffee, and is close to downtown if you need somewhere to wait. Ned fixed our problem in a single afternoon. I don’t think we would have been driving for a week or two if we had gone to any other mechanic. We were on a road trip and our Chevy Trax stopped making it up hills. Ned found the issue, and worked some magic to find the one replacement part in all of Knoxville because it’s on national backorder. The part was used but in near perfect condition so it was way more affordable than we expected. Thanks again for helping us make it back in one piece!

Lara Heberle

10/31/2021 12:04:31

Had a great experience all things considered. It is never a good day when you are broke down and stranded away from. They did a excellent job to make it as good as possible. Mike did a excellent job. It is much appreciated.

Mike Patterson

10/02/2024 22:51:47

They definitely saved us. We were heading back home to texas and our car broke down on the interstate. Super scary! They asked us what was wrong with our car and we told them. When they came to pick us up and got to their shop they had the parts needed. They were extremely nice. ALL of them was. Very reasonable price. We were so thankful for them!

Ashley Smith

06/14/2024 23:39:30

Definitely recommend if you’re having car issues in the Knoxville area! We had an issue with our truck right as we were getting off the nearby exit and were lucky to have this shop nearby who helped us with a quick fix to get us back on the road!

Brandon Rieck

11/23/2024 04:38:39

Thank you for making me wait two hours today, just to say you could not come up a driveway that literally & I mean this from the bottom of my heart, NO ONE else has had that issue. Another Tow company came (Even up the driveway without making a fuss) & resolved my issue within the hour. I'll not only never use you all again, but I'll make sure everyone I know stays away from you all. Congratulations, I don't leave negative reviews but you all earned this one!

Trey

07/31/2024 21:06:08

I had to be towed due to an accident on I640. Sean was the driver who assisted me that day. He was very considerate and helpful and made it as easy as possible. I highly recommend calling Anderson for road assistance.

Rick L

07/08/2024 14:50:21

This is our go to place. We have used their repair service several times. Very efficient and friendly people. Very reasonable price. Most recently our car wouldn’t start. After towing it to Anderson, they couldn’t find any problem with it. However upon our request they still kept it for about a week and checked it frequently to see whether the problem would manifest (we were suspecting a loose cable due to field mice). When in the end everything seemed to be in order, they didn’t even charge us for the service. The car is running great right now.

Yifan Tang

04/25/2024 16:30:34

My wife and I were broken down about 20 miles from the shop. We drove very slowly to the location and received an assessment in a short amount of time.I believe the mechanic's name was Ned . We were traveling to see our grandsons in Florida and really hoped we were going to be treated honestly and we sure were.I was fixed up with an honest affordable rate and our vaca. was great thanks to the 5star service we got. On the road again ! Huge Thanks !

Tod Boyd

02/13/2024 00:04:30

By far the best experience I have had with mechanics. They took care of issue with my Daughter's car while in school. Communication was perfect and they were very quick completing the work. I would absolutely recommend to anyone that needs a quality mechanic.

Jim Stumbaugh Jr

02/21/2024 16:32:16

I'm a professional driver, putting in about 7k miles a month, so believe me, I know that you really only hear about the bad things. I wanted to give credit where credit is due: on my way home Sunday, March 24th at around 1pm, I spotted one of your drivers at the merger with I-40 from 640. The truck had "001" under the mudflap and was hauling a red Jeep, so hopefully that narrows it down. Anyway, this driver was hands down the best tow truck driver I've ever seen. Some of the ones out there can drive like absolute maniacs, but your driver didn't speed, used a turn signal, and even waited to merge until after he was clear of the solid white line, which is something I didn't even know people still knew to do. If I'm in need of a tow, I'm definitely calling you guys, as I would actually feel safe trusting my vehicle with you, or riding in the cab. Kudos to this driver :D

Jason Eslinger

03/24/2024 17:32:06

I cannot recommend Anderson Automotive enough. While on 1000 mile trip to Knoxville I discovered that shielding under front bumper and engine had disconnected and was partially dragging on pavement. I showed up unannounced to Anderson as it was near my downtown hotel. A temporary fix on the spot at a surprisingly fair price allowed me to complete the trip and to get back home. Everyone there there was terrific and discussed what needed to be done so that I could call my mechanic at home to get parts ordered while I was traveling.

Bruce Malmer

03/21/2024 01:23:17

Hydroplaned off the I-40 and needed a tow, unfortunately I was in an awful spot that took a lot longer to get me out of than expected, but Jerry and his dispatcher Sean both worked with me reliably to get my car out. We finally got it out and I had originally thought I would have to have it towed to an impound lot but they were nice enough to tow it over to my work for me for my convenience. Both very nice and honest guys. Due to the awful location of my car they had to charge me more to get my car out which is understandable, but I will say it ended up being quite pricey. But honestly for the great service and general help they provided me I can’t say it wasn’t worth the money. Highly recommend their towing service.

Trevor Hembree

10/07/2023 11:52:11

My son and I were driving out to his college when our car started overheating. It was the end of the day and Anderson automotive took the time to look at our car. Thankfully we could drive it the rest of the way. We appreciate their time and great knowledge. Wish they were near us I would definitely get my car fixed here!!

Rebecca

10/24/2023 00:17:08

I had a flat tire in front of my apartment complex when I woke up in the morning, a couple of taps on my smartphone and Alex was there within 30 minutes to change my tire. He was very efficient as well as being professional and courteous. I would recommend them 💯!

Gerard “Uncle Gerry” Rosso

01/06/2024 14:54:17

If anyone is looking for a reputable auto repair shop in Knoxville, I highly recommend Anderson Automotive on Cooper Street. My daughter's Jeep started acting up last night. Tomorrow she is scheduled to drive 9 hours from Knoxville to home. Anderson Automotive was quick to get her car in this morning (knowing she would need to drive home tomorrow). They quickly diagnosed and fixed her issue and communicated with my husband the entire time. They were fast, honest and very reasonable. Highly recommend!

Debbie Hurd

05/17/2023 01:55:39

Great, fast and reliable vehicle repair. But, what sets Anderson Auto apart from others is their HONEST, trustworthy and friendly staff. I have been impressed my their work on 3 different vehicles. I will continue to depend on them for all my towing and repair needs.

V Dunn

07/16/2023 15:58:49

DONT USE THIS COMPANY....My son was in an accident today off the interstate and the police called Anderson's to tow it. I called to see about getting it towed to the dealer to be fixed and the man on call told me they were able to get my son's car started so I could come pick it up if I wanted to. I immediately said I'm on my way. I was taken back with the fact that they were messing with his car in the first place so I wanted to get it back asap. After getting my son's car we pulled out and and my son noticed his change($20-30) was missing and then noticed his colognes and ray ban sunglasses were gone. I immediately turned around and went back. The men were gone so I called them and told them I need my son belongings back now. He told me they didn't take them so I told him I'm calling the cops. While on the phone with the cops he pulls up with my son's glasses. WOW. He proceeded to blame them on the other guy who was working with him.Then I told him this is terrible that people would steal from someone's car and told him I already reported it to the police. He didn't like that very much and called me multiple curse words which I returned the same back. They dont even deserve one star.

Amanda Brown

03/03/2024 00:52:22

I specifically told them to tow my car to a location and it was towed at the wrong location. I called to have it fixed and the lady on the phone was incredibly nice and accommodating. However, I received a call later that I was going to be charged another towing fee for their mistake. They tried telling me they clarified the location and address which was not true. I told the lady and the man towing my car before heading over. She never specifically gave me a number address we just clarified on the Kingston location and the name of the business and it was dropped off at the wrong business. I understand tirediscounter and discount tire can easily be confused but in the future I would hope there was better communication. Needless to say I didn’t follow up with another tow from them. Nice lady on the phone but just wish the experience was different.

Jareli Aguilar

05/30/2023 18:08:59

These guys did a great job in towing my trailer and my rzr. I got to their shop the next day snd they had a tarp over my rzr keeping everything dry. All the drivers and office personal was very helpful and a pleasure to work with and the owner went above and beyond to help me out. Highly recommend these guys..

Blake Stanfield

11/21/2023 20:50:57

Car wouldn't start in town. We live about an hour and a half away and weren't sure what to do. You're trucker driver came in excellent time, took it to the garage, and the mechanic find a faulty wire and sent us on our way. Highly recommended!

Sheila Merz

07/12/2023 19:32:46

Update! I was back in town (27 July) when my Suburban developed an overheating issue. I called Anderson Automotive because I trust Ned and his crew. They were able to squeeze me in and Ned quickly found the issue. He then spent considerable time chasing down the required parts, no easy task for a 1999 vehicle. Ned worked almost two hours in the open asphalt lot, since the bays were all occupied. My vehicle is repaired and functional again! There's no shop I trust more than these good folks! These guys rock!! They fixed previous repairs that were done incorrectly and were extremely easy to work with. Ned and his entire crew will take care of your vehicle like it is their own. If you have auto repair or service needs go see Anderson Automotive and Towing. You won't find better anywhere!

Kenny Cockrum

07/27/2023 20:39:03

Jerry provided amazing service and guest experience! He had the biggest smile on his face, with the best attitude and safety in mind. He even gave someone in need a cold water at a red light. Amazing service, I will be using their service again because of him! Thank you, Jerry!

Brianna Mayes

06/17/2023 15:32:03

We were told to expect service with 1-1.5 hours which would have been doable. We were told there were 5 trucks out and we were on the list next for service. One hour later when my husband called for an update, we were told that they had one truck running, he was on a call and we were next. They called back and said we could call back to Insurance and get a new assignment, but with that we would have to start over with another company at the bottom of their list and the driver was “finishing” his call. Another hour later I called to follow up and was told he was finishing up on Alcoa Hwy and would be there. That was 20 min drive and giving time for dropping a vehicle we should see the driver in under 45 mins later. Our first contact was 5:15. The driver arrived at 8:40. This left us in a parking lot for 3.5 and well after dark. If I could give them less than one star I would

Scherrei Bohnenberger

10/22/2022 02:47:10

Got towed to Anderson Automotive for a tire replacement by chance. How lucky I was. Their staff was very welcoming, and their waiting accommodations were by far the best I’ve experienced. Treated me like family rather than a walking dollar sign. I was back on the road in less than an hour. I will definitely return for some regular maintenance as needed. Thank you all.

Adam Konz

05/22/2021 15:50:00

Chevy Cruze broke down on the freeway, called to get the car towed and worked on. They were great at helping me get the car off the freeway and were considerate on the amount of work that would be done based off my price range. Reasonable prices & transparency is what I received from this company. Been to a couple other places in town and this was by far my best overall experience. Will be returning in the future when need be.

SHAne-256

11/28/2022 14:02:15

They were curteous, gave their honest opinion on diagnosing an older car. I paid the the disgnosis, but felt it was fair. Simultaneously. I had a small issue with the car i drove there when i was coming to pick up the other car. End of day, they were ready to go, but Ron took the time (10 minutes) and solved that cars problem! I highly recommend this team

Suzi Richters

06/28/2022 21:26:00

Address:	701 Cooper St, Knoxville, TN, United States
Phone:	+1 865-546-2593
Services:	Car Service Station
Methods of Payment:	Credit cards Debit cards Cash only
Rating:	Based on 189 Reviews
ZIP Code:	37917
Open Hours:	8am - 5pm
Popular times:	Saturdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		8am - 5pm
Monday		8am - 5pm
Sunday		Closed
Tuesday		8am - 5pm
Saturday		Closed
Thursday		8am - 5pm
Wednesday		8am - 5pm

Anderson Automotive & Towing JunkYard in Knoxville (TN)

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